Extended Stay America - Amarillo - West

Business response:

Dear Donalda, Thank you for your stay at Extended Stay America and for providing your feedback. In our continuous effort to provide the best experience possible, the most important feedback comes from our guests. Therefore, we sincerely thank you for sharing your observations about the frills. Your comments will be addressed appropriately as we continuously improve. Thank you for choosing us, and we hope to have the opportunity to host you again.Sincerely,Hotel Management 

Business response:

Dear Stephen, Thank you for staying with us. We hope you loved many aspects of our hotel, and we appreciate you sharing your rating. We are disappointed that we may not have lived up to all of your expectations, and we are grateful for your feedback. Thank you for staying with us, and we hope you will give us another chance to provide you with the flawless hospitality you should always expect from us.Sincerely,Hotel Management 

Business response:

Dear Jon, Thank you for your excellent rating. It was a pleasure having you as our guest at Extended Stay America. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. Making our guests feel at home is what we love to do, and we will enjoy passing along your kind compliments to Destiny. It was our pleasure to host your visit, and we hope you will revisit soon.Sincerely,Hotel Management 

Business response:

Dear John, Thank you for your lovely review of our Extended Stay America. It is good to know you have a good time here. However, we are sorry for the disappointment you had with the amenities. Your remarks are greatly appreciated and shared with our concerned team for further improvement. We look forward to your return visit.Sincerely,Hotel Management 

Business response:

Dear Mitzi, Thank you for commenting on your recent experience at our property. Our goal is to ensure that all guests are well-informed about our hotel and amenities; therefore, we are sorry for any miscommunication that occurred on our end. Our guests frequently bring personal items to use in their suites, so we provide complimentary hair dryers and toiletries upon request at the front desk. For hygiene purposes, we keep the dishware at the front desk and will gladly deliver them to the guest's suite upon request. We have s... read more