Extended Stay America - Amarillo - West

Business response:

Hello Lee, thank you so much for the feedback ! it means the world to us !. It means even more that you enjoyed your stay here at our hotel . we hope to see you in the future. Thank you again 

Business response:

Dear Satyam, Thank you for choosing to stay with us during your recent visit to our area. We understand that the cleanliness of our accommodations plays a vital role in creating a pleasant stay for our guests, and we apologize for any inconvenience you may have experienced. We have shared your feedback with our team, and we are working to ensure that our guests have the best possible experience when they stay with us in the future. Sincerely,Hotel Management 

Business response:

Thank You so much for taking the time out to give us your feedback . Your feedback is important to us and we greatly appreciate you for your stay. 

Business response:

Dear Gabriel, Thank you for staying with us and for sharing your comments. We're pleased to read that you found our hotel to be a good spot for your stay and that you found the room clean. We appreciate your recommendation and hope to welcome you back for another stay in the future.Sincerely,Hotel Management 

Business response:

Thank you for the review. I do apologize regarding our hot water, they have been diligently working to get this repaired. I do apologize for any inconvenience. 

Business response:

Thank you so much for your stay with us ! Your feedback is important to us we hope to see you again soon. 

Business response:

Dear Brandy, Thank you for taking the time to share feedback about your recent stay. We are disappointed with the odor outside that you experienced. Your feedback is essential to improving our guest experience, and we will take the appropriate action to ensure we are well-poised to serve you in the future. Our goal is to deliver outstanding service to every guest at every opportunity. Therefore, we hope you will come back soon and let us show you the hospitality for which we are known. 

Business response:

Dear Darin, Thank you for taking the time to share feedback about your recent stay. We are disappointed we did not meet your expectations. Your feedback is essential to improving our guest experience, and we will take the appropriate action to ensure we are well-poised to serve you in the future. We would love to speak with you further regarding your stay with us. Our goal is to deliver outstanding service to every guest at every opportunity. Therefore, we hope you will come back soon and let us show you the hospitality for ... read more

Business response:

Dear Kevin, Thank you for taking the time to review our hotel. We are disappointed that we did not provide you with the flawless experience you deserve, and we sincerely apologize. We value your feedback and greatly appreciate your patience. We have shared your comments with our housekeeping staff to ensure we are well-poised to serve you in the future. We look forward to having you stay with us again.Sincerely,Hotel Management