This profile has been claimed by the business owner or representative.
Extended Stay America - Arlington - Six Flags
- Hotels
- Arlington, TX
About this business
Location details
2420 E. Lamar Blvd., Arlington, TX, 76006, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bad
Bad Still waiting for my refund from booking.com I paid thru booking.com the token that booking.com provides for the hotel to accept my payment was not working spend over 2 hours on the phone ended paying out of pocket and booking has not refund me! Hotel had bed bugs I had to leave called the front desk did not offer to accommodate me to another room or options not even my refund for paying out of pocket to a room that I did not use at all! I have pictures and videos. Absolutely nothing
Business response:
Dear Miriam, thank you for being a guest at our hotel. We are sorry to read about your experience and hope you will accept our apologies for your difficulties. We processed the refund on October 10, 2022, and would like you to check with your bank about its status. Also, please feel free to reach out to us for any assistance. We hope you will give us a chance to provide you with the flawless stay you deserve on a future visit. Thank you again for your feedback. Sincerely, Hotel Management
very dirty and unpleasant
Business response:
Dear Carrington, please accept our apologies for the experience you shared in your feedback. We take pride in providing our guests with a clean, fresh environment, and we are sorry we overlooked something during your stay. We will discuss your feedback with our staff to ensure this does not occur in the future. We hope you will give us another chance the next time your travels bring you our way. Sincerely, Hotel Management
Fair Nothing at all was more like apartment complex smell and not a place you feel safe at.
Business response:
Dear Ricardo, Thank you for staying at our hotel and sharing your comments. We are very disappointed to read about the issues you encountered. Please accept our apologies for not delivering the exceptional stay you deserved. We take our guest’s feedback seriously, and we hope you will stay with us again for a much-improved experience the next time your travels bring you this way. Sincerely, Hotel Management
Fair
Horrible Horrible hotel My first night the room they put me in didn't have hot water didn't have a working heater. Only had sheets on the bed,the main room light above the bed was out, the remote control didn't work the TV. The entire hotel smelled like marijuana to the point my lungs were burning. I constantly was going to the front desk every time I discovered issues. They kept saying that they didn't have maintenance working there and that's why they ask the guest to check the room before they check in! What hotel does th... read more
Business response:
Dear Reather, thank you for choosing us. We are sorry the condition of the hotel was not up to par and we did not meet your expectations. We appreciate you bringing this to our attention, and we want to let you know we are already working to address the problems you mentioned. Our Maintenance team conducts routine maintenance throughout the hotel on a regular structured program basis. Your review highlights where we need to refocus our efforts, and we assure you we will. We hope you will consider giving our hotel another cha... read more
Fair Nothing noisy
Business response:
Dear Reginald, thank you for choosing us. We are glad that you had a good stay. However, we hope you will accept our apologies for the noise disturbances you experienced. This concern should not have gone unaddressed, and we sincerely apologize for how much it affected your stay. Everything we do is aimed at providing you with an excellent hotel experience. We hope to prove it to you on a future visit. Sincerely, Hotel Management
STAY AWAY Worst Hotel in Arlington, Texas. Receptionist doesn’t do their job. GM and assistant GM don’t respond to calls. Nothing
Business response:
Dear Vignesh, Please accept our apologies and assurance that we will be working to address the concerns outlined in your review. Our staff typically does a terrific job responding to our guests’ needs, so we are sorry that did not happen in your instance. We value your feedback, and we hope you will return so we can provide you with the hospitality you deserve. Sincerely, Hotel Management
Bad
Frequently asked questions about Extended Stay America - Arlington - Six Flags
How is Extended Stay America - Arlington - Six Flags rated?
Extended Stay America - Arlington - Six Flags has a 2.7 star rating with 1,616 reviews.
When is Extended Stay America - Arlington - Six Flags open?
Extended Stay America - Arlington - Six Flags is open now. It will close tomorrow at 12:00 a.m.