Extended Stay America - Asheville - Tunnel Rd.

Business response:

Dear Guest, Thank you for taking the time to share your feedback with us. We are thrilled to hear that you had a great experience during your stay. Our team works diligently to ensure every guest enjoys a comfortable, welcoming, and memorable visit, and your positive comments truly mean a lot to us. It is always rewarding to know that our efforts are making a difference. We sincerely appreciate your support and thank you for choosing our hotel. We look forward to hosting you again at Extended Stay America in the future. Sinc... read more

Business response:

Dear Guest, Thank you for sharing your feedback. We are pleased to hear that you found our staff genuinely attentive and that the room and facility were clean overall. However, we sincerely apologize for the housekeeping oversight with the socks under the A.C. unit. Your comments will be shared with our housekeeping team to ensure more thorough cleaning and attention to detail in the future. Feedback like yours is invaluable in helping us maintain high standards for every guest. We truly appreciate your input and hope to pro... read more

Business response:

Dear Guest, Thank you for taking the time to share your experience. We are delighted to hear that you found your room clean and our staff polite and courteous. Maintaining a high standard of cleanliness and providing friendly, attentive service are top priorities for our team, and it is rewarding to know that these efforts contributed to a positive stay. Feedback like yours encourages us to continue delivering exceptional experiences for all our guests. We sincerely appreciate your stay with us and look forward to welcoming ... read more

Business response:

Dear Guest, Thank you for taking the time to share your feedback. We’re glad to know your overall stay was satisfactory, though we apologize for the noise from the refrigerator and the inconvenience of requesting kitchen items separately. Our setup is designed to ensure all cookware and utensils are freshly sanitized for each guest, but we understand this may cause a minor inconvenience. Your comments have been shared with our maintenance team. We appreciate your understanding and hope to provide you with an even better expe... read more

Business response:

Dear George, We’re glad to hear that you felt secure parking your vehicle during your stay! Providing a safe and convenient environment for our guests is always a priority. Thank you for sharing your feedback and for choosing Extended Stay America. We look forward to welcoming you back for another comfortable and worry-free visit in the future. Sincerely, Hotel Management