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Extended Stay America - Asheville - Tunnel Rd.
- Hotels
- Asheville, NC
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
6 Kenilworth Knoll, Asheville, NC, 28805, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Almost There, but Missing the Mark There was no hairdryer in the room. I had not brought one, and this was disconcerting. Presence of a hair dryer in hotels is so common that I felt misled. It was an extended stay hotel with microwave, refrigerator, etc. However, there were no dishes or glasses. I would have appreciated knowing that in advance. The "breakfast" was very limited (muffins, Granola bars, coffee/tea.)
Business response:
Dear Guest, We appreciate your high rating and hope that you had an overall pleasant stay with us. Your comments provide valuable insight into areas where we can improve our guest services, and we appreciate you bringing these to our attention. Our team is committed to delivering the best possible experience to all our guests, and your feedback helps us achieve that goal. We hope to welcome you back and provide an even better stay.Sincerely,Hotel Management
Excellent staff love Allison at the Front Desk and all the staff is amazing. Hotel kept clean! When so is broken they fix it right away didn’t even have to ask.
The staff was wonderful, room is clean. Couldn’t ask for more. Very satisfied
Business response:
Dear Bernadette, Thank you for taking the time to share such excellent feedback for Extended Stay America! We are delighted to read that you had such a wonderful experience, from our comfortable accommodations to your interactions with our superb team, who work around the clock to ensure a memorable stay for every guest! We hope to see you again next time you are in the city.Sincerely,Hotel Management
I really enjoyed my stay at the hotel it was very clean and the staff was amazing always greeting me and most of all gave me my room accommodations with walk in shower based on my profile. Thank you for a plea stay I came for work and I will stay here again.
One night stay I didn't feel like the parking lot was lit well enough with the homeless population in the area and the dark and vacant restaurant next door. The room smelled as if someone may have smoked in it previously and the bed was as hard as a rock. Aside from that the staff was lovely and it was quiet in the room.
Business response:
Dear Guest, We appreciate your kind words about our staff and the tranquility of your room. However, we apologize for any inconvenience caused by the lighting in the parking lot and the neighboring restaurant. Your safety is important to us, and we'll address these concerns. We're sorry for the odor and bed discomfort you encountered. Your feedback is invaluable for our improvements. Should you consider staying with us again, we aim to provide a more comfortable and enjoyable experience. Thank you for sharing your thoughts.S... read more
Not comfortable - not returning -beware Lady at check in was extremely helpful. After check in, I no longer reveived that service. The location and additional evening/morning employees made me very uncomfortable. There was no signage on the street. This seemed more like a shady apartment complex than an extended stay. When I checked out in the morning, a lady barely opened the managrment door, just a sliver & said can I help you. I told her I needed to give her my key. She said to just leave it on the counter & shut the door... read more
Business response:
Dear Diane, Thank you for your feedback. Please accept our deepest apologies for the level of service you received from our staff. Our primary focus is on exceptional experiences in all areas; therefore, we are very disappointed that we did not meet these expectations. Please be assured we will address this with our team. We truly hope this unfortunate situation will not prevent you from returning and that you will give us another opportunity to make your next stay worthwhile.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Asheville - Tunnel Rd.
How is Extended Stay America - Asheville - Tunnel Rd. rated?
Extended Stay America - Asheville - Tunnel Rd. has a 4.2 star rating with 1,410 reviews.
When is Extended Stay America - Asheville - Tunnel Rd. open?
Extended Stay America - Asheville - Tunnel Rd. is open now. It will close tomorrow at 12:00 a.m.