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Extended Stay America - Asheville - Tunnel Rd.
- Hotels
- Asheville, NC
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
6 Kenilworth Knoll, Asheville, NC, 28805, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was okay.. Hotel was completely booked when we got there. The front door was locked and the key reader didn't work. The front desk attendant talked forever and wasted time before she even checked us in, and it was already late at night. The room had an old smell to it and the air didn’t work correctly. Otherwise, it was clean and served the purpose of somewhere to crash at night.
Business response:
Thank you for your review of Extended Stay America. Although you were overall pleased with your stay, we are sorry for the few hiccups you experienced while being here. Your feedback is of utmost value, and we will use it as a training tool to work more diligently in the future. We hope to see you again so we can make your next visit pleasant in all respect. Sincerely, Hotel Management
Business response:
Joseph, thank you for being our guest at Extended Stay America. We appreciate your rating and are delighted that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, Hotel Management
Hotel was great. Hotels.com was not. We did not stay there because hotels.com booked a room for us that they did not have. It took until 1:30am to find another room. I am furious with hotels.com.
Business response:
Annette, thank you for being our guest and for sharing your feedback. We apologize for the smell of smoke you experienced during your stay. We work hard to provide a clean environment and we are sorry the smell compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact on our guests. Thank you again for your candid feedback, and we hope to welcome you back in the future. Sincerely, Hotel Management
Sisters Stress Relief $50 per day to keep my small dogs with me. Since I had two dogs, it cost me over $200 just for them for 4 days. Had I had children, it would have been free for them. We had trouble getting the wifi to work. My sister & I got it to work on our ipads, but never on our phones. It was nice to be able to cook in our rooms. The office provided whatever pots, pans, dishes, utilities we needed. A full size refrigerator was very convenient.
Business response:
Thank you for sharing the highlights of your stay at Extended Stay America. We are glad to know you had a comfortable time with us. We hope you will come again whenever you are back here. Sincerely, Hotel Management
The staff were great, very nice and friendly. But you definitely don't get what you pay for. Room size and layout are misleading on the website pictures. Had a kitchen, but had to go down to front desk to get anything that goes in it. Including: coffee maker, hair dryer, cups, etc.... For $180 a night, you would think a hot breakfast would be included. Only granalo bars and pre-packaged muffins.
Business response:
Thank you for your review. We are glad to read you had a nice time with us and that you liked our courteous service. That being said, we are sorry for not meeting your expectations with your room and regret the inconvenience it caused. We will make a note of your feedback with regard to our complimentary grab-and-go breakfast as we plan any changes to it. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management
Always a plus The stay is always pleasant, the room was very clean and the property was safe. I recommend it to anyone
Business response:
Blaine, thank you for returning to stay at Extended Stay America once again. We are delighted to read you had a comfortable time with us and that you liked your well-appointed room. We appreciate you recommending us and look forward to welcoming you back soon. Sincerely, Hotel Management
Comfortable hotel Everything I needed was there including a nice restaurant bar next door. This and it is all set back on a hill
Business response:
Thank you for staying at Extended Stay America. We are delighted to read you had a great time with us and that you loved our convenient location. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Convenient location with easy access to downtown Nothing fancy, but clean, basic hotel with helpful staff. Easy access to downtown Asheville and environs.
Business response:
Thank you for being our guest at Extended Stay America. We are glad to know you had a good time here and were satisfied with the convenience of our location. It was a pleasure hosting you, and we hope to see you again soon. Sincerely, Hotel Management
There is no breakfast as advertised.
Business response:
We do have a small grab and go breakfast in the lobby from 6-930 Coffee, muffins, breakfast bars, instant grits and oatmeal
Frequently asked questions about Extended Stay America - Asheville - Tunnel Rd.
How is Extended Stay America - Asheville - Tunnel Rd. rated?
Extended Stay America - Asheville - Tunnel Rd. has a 4.2 star rating with 1,449 reviews.
When is Extended Stay America - Asheville - Tunnel Rd. open?
Extended Stay America - Asheville - Tunnel Rd. is open now. It will close tomorrow at 12:00 a.m.