Extended Stay America - Asheville - Tunnel Rd.

Business response:

We appreciate you choosing our hotel. We want every guest to have a comfortable experience, and regrettably, we did not succeed in your case. We hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management 

Business response:

We are happy you chose Extended Stay America for your stay. It is a pleasure knowing you were benefited with our our pet-friendly facility and that everything we offer was perfect for your needs. Thank you for your feedback, and we look forward to having you and your furry friend as our guest again soon. Sincerely, Hotel Management 

Business response:

Thank you for taking time to evaluate your stay and for sharing your feedback. Our goal is to maintain the highest standards, and we apologize for falling short. We hope to see you again and have the opportunity to make your next visit perfect in every respect. Sincerely, Hotel Management 

Business response:

Thank you for staying with us and letting us know you had an overall pleasant visit. That being said, we are sorry for not meeting your expectations with our facilities and for the issue you had while here. We value your feedback as it will help us improve our guest experience moving forward. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management 

Business response:

Thank you for the review! We are glad knowing you were pleased with the value we offer and that you appreciated the easy access to various places. Thanks for choosing the Extended Stay America, and we hope you will make the same choice when your travels bring you back to our area. Sincerely, Hotel Management 

Business response:

Thank you for your glorious comments regarding your stay at Extended Stay America. It’s always our attempt to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you are back in this area. Sincerely, Hotel management 

Business response:

Craig, thank you for staying with us and for the wonderful feedback. We are thrilled to read you had a comfortable stay here and that you were impressed with our convenient location close to your needs. All of us at Extended stay America would love to welcome you back soon. Sincerely, Hotel Management 

Business response:

Thank you for your review of Extended Stay America. Although you were overall pleased with your stay, we are sorry for the few hiccups you experienced while being here. Your feedback is of utmost value, and we will use it as a training tool to work more diligently in the future. We hope to see you again so we can make your next visit pleasant in all respect. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are sorry for the odor issue you experienced while you were here. Your feedback has been shared with our housekeeping team to be more diligent with their efforts. Thanks once more, and we hope to see you again soon so that we can make it up to you. Sincerely, Hotel Management