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Extended Stay America - Asheville - Tunnel Rd.
- Hotels
- Asheville, NC
About this business
Location details
6 Kenilworth Knoll, Asheville, NC, 28805, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
not enough staff it was ok The staff was nice but they need more people to cover. There was a 45 min. period where nobody was at the front desk because the had to fix a problem elsewhere in the hotel. NO VERY SMART !
Business response:
Ruby - Thank you for writing a review of our hotel. We are glad that you found our staff to be friendly; however, we apologize that no one was at the front desk when you needed them. We will be working with our staff to ensure we always have at least one team member at the front desk to help our guests. Thank you for bringing this to our attention. We hope to see you again in the future.
good staff, but skip this hotel Our first room had a strong smell of mildew, and we noticed that the whole first floor on that side of the hotel (room numbers in the low 100s) smelled moldy, especially the stairs. We were moved to a room on the second floor, and it was much better.
It's Fine Some peeling paint in bathroom. Bed was comfortable. Clean. Good location equi-distant between Biltmore House and Grove Park Inn. As expected for reasonable price.
Convenient for visit to Bella Vista We chose this hotel because of its proximity to Bella Vista, where we were visiting. The front desk staff were very pleasant and parking was easy. Our room was a good size and the kitchen area was certainly more than adequate.The recliner didn't work and the carpet felt damp. Everything thing else about the room was fine. Good (free) internet service, Regular TV selection with an accurate guide, plus HBO. The continental breakfast was limited, but there was very good coffee. Overall, I'd s... read more
Business response:
Thank you for taking the time to write a review of our hotel. I am glad that you enjoyed our location, our great staff and our parking availability. As well, it's great to hear that you were pleased with your spacious room, your fully equipped kitchen and our coffee. I will be sure to share your kind remarks with our team. Thank you for choosing Extended Stay America. We hope to see you again, should your travels bring you back to our area.
Easy for a short stay Good price for a quick trip. 10 minute drive to downtown Asheville.
Business response:
Thank you for taking the time to write a review of your stay. I'm so pleased that your experience was positive. It's great to hear that you enjoyed our rates and our location. Thank you for choosing Extended Stay Hotels. We hope to see you again soon.
Alright Clean room, cheaper, close to downtown. Served our needs--thought it was a little strange that I had to call and then go to the front desk to get soap, but they did provide it for free.
Good location Good location right off the highway. Great value for the money
Room was nicely laid out with nice kitchen however the kitchen area was not clean. Didn't feel comfortable using dishes, microwave, or fridge due to lack of cleanliness. Bed was nice but blankets had stains.
Ok for the money
Business response:
Thank you for taking the time to write a review of your stay. It's great to hear that you were pleased with the value of our hotel. We hope to see you again soon.
Frequently asked questions about Extended Stay America - Asheville - Tunnel Rd.
How is Extended Stay America - Asheville - Tunnel Rd. rated?
Extended Stay America - Asheville - Tunnel Rd. has a 3.6 star rating with 2,099 reviews.
When is Extended Stay America - Asheville - Tunnel Rd. open?
Extended Stay America - Asheville - Tunnel Rd. is open now. It will close tomorrow at 12:00 a.m.