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Extended Stay America - Asheville - Tunnel Rd.
- Hotels
- Asheville, NC
About this business
Location details
6 Kenilworth Knoll, Asheville, NC, 28805, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Stay Away Let me start by saying I would not let my wife or daughter stay here. Outside entrances are not locked and there is only a "night laundry person" after 2AM or so. Some drunk was pounding on my door at 5:30AM. The entrance is strewn with cigarette butts....even saw several employees standing there tossing their butts. Noi ash tray, what do you expect. Room was dirty, particularly the bathroom floor that had who knows what all smeared about. The light fixtures in the room were covered in dust and cobwebs, and so far ... read more
Business response:
Stephen, thank you for your review of our hotel. We are disappointed to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action to ensure a more pleasant experience for every guest entering our doors. Thank you again for your candid feedback as this helps us to improve the experience for future guests. Sincerely, Hotel Manageme... read more
Hotel was overpriced for what is was. Room Was dirty, police knocking on neighboring door in middle of the night, and initial room on first floor had no lock (they did move us eventually). Would NOT recommend
Business response:
Thank you for your review. We apologize for not living up to our commitment to clean, fresh, well-maintained accommodations during your visit and the inconvenience it caused. We are working with our housekeeping and maintenance teams so that they are more diligent going forward. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
After booking through Expedia I arrived to find they only had a room with 1 double bed instead of two double beds like I had booked. As I was traveling with a friend we needed two beds. Did not have a room with two double beds for our following two nights booked either. Did not receive a satisfactory solution. I found another room for the remaining two nights of my visit.
Business response:
Please accept our most sincere apologies for not being able to accommodate you in the room you reserved. Your feedback has been discussed with our team to find out what went wrong with your reservation and to avoid such problems going ahead. We hope you give us an opportunity to accommodate you on a future date and earn your highest marks. Sincerely, Hotel Management
Poor breakfast Room was clean but not much complimentary items. Just coffee and grits available for Breakfast.
Business response:
Kiran, thank you for your feedback. We are sorry our complimentary breakfast offerings did not meet your satisfaction. When we receive this type of valuable feedback, it is always shared with our Brand Leaders so they have knowledge of our guests' desires regarding breakfast choices and assists them in determining new future offerings. Please consider staying with us again. Sincerely, Hotel Management
Worst Hotel I Have Ever Been In We hauled all of our stuff all the way to the third floor just to find out our room had not been cleaned. The receptionist was very nice about finding us another room but the only thing available was a smaller bed for two people. The entire hotel had a bad odor in it. We had to buy air freshener just to make due in our room. People were walking around with beer in their hands drinking, cussing and being completely obnoxious. Some people were smoking drugs right out front and nobody seemed to c... read more
Business response:
Dear Allen, Thank you for bringing your concerns to our attention. We take these matters very seriously and will take the necessary actions to ensure your concerns are properly addressed. Sincerely, Hotel Management
Call before you book Broken elevator, bugs in the room, barking dogs next door, heater fan mechanical noise that woke us up
Business response:
David, thank you for your review. We apologize for the insects you encountered in your room, as well as the elevator not being operational during your stay. We know such issues can have a significant impact on a guest's experience, and we will be sure to take care of it on your next visit. And our pest control provider has serviced the hotel. We are also sorry for the situation you described regarding excessive noise, and this disrupted your sleep. Our front desk is available to resolve issues like these, and we were not awa... read more
Not so great The sheets had crumbs and various other debris. Room smelled but thankfully the windows opened. There was a soap wrapper in the bathtub from a previous occupant. It took about 20 minutes to check out because nobody was at the desk. The kitchen was nice, and checkin was fast with a very courteous gentleman, but I definitely would not stay here again.
Business response:
Please accept sincerest apologies for the cleanliness and service issues you encountered while here. We have shared your concerns with the Housekeeping and front desk teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, Hotel Management
DONT GO THERE The room needs much updating. Bathroom wasn’t up to date. The sink had many cracks. They never cleaned the room and had to go to front desk to get toilet paper since there wasn’t enough. The phone was dead in the room. The complimentary continental breakfast was pathetic. All in all a bad stay and will never return. My daughters room had a fowl Oder so bad that her 2 year old held her nose upon entering. She asked to switch rooms and they said nothing was available. When she went on hotels.com and showed manage... read more
Business response:
Thank you for your review of our hotel. We are disappointed to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action to ensure a more pleasant experience for every guest entering our doors. Thank you again for your candid feedback as this helps us to improve the experience for future guests. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Asheville - Tunnel Rd.
How is Extended Stay America - Asheville - Tunnel Rd. rated?
Extended Stay America - Asheville - Tunnel Rd. has a 3.6 star rating with 2,102 reviews.
When is Extended Stay America - Asheville - Tunnel Rd. open?
Extended Stay America - Asheville - Tunnel Rd. is open now. It will close tomorrow at 12:00 a.m.