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Extended Stay America - Atlanta - Alpharetta - Northpoint - West
- Hotels
- Alpharetta, GA
About this business
Location details
3329 Old Milton Pkwy., Alpharetta, GA, 30005, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It Served Its Purpose for 1 Night It served its purpose. I stayed 1 night due to working late into the evening and needed a place to sleep. The room was clean and comfortable. The service left much to be desired. The front desk associate in the evening was not very welcoming. I had a problem with the wifi. All the front desk did was give me a number to call. No empathy or concern for the issue. The front desk associate in the morning was not very friendly or eager to assist with anything. The free continental breakfast was a... read more
Business response:
Thank you so much for sharing your experience with us. We appreciate the kind comments about the room being clean and comfortable, however, we apologize that the service you received from the front desk was not welcoming nor friendly, and that you were not happy with the breakfast. Thank you again for posting your review. We do hope that you will return to our hotel, or any of our other brand locations, in the future.
Could be better... Easy to find location. Let me say the front desk staff was awesome! The hotel was booked and they upgraded me without a word. They called two other hotels to accommodate my pets, but it worked out in the end. Unfortunately, the bathroom was not clean. I cleaned urine off the toilet. Glad I carry my own Lysol when I travel. Even though they have been remodeled, the room heater didn't work and the room stayed chilly. They bed in the executive suite was not very comfortable.
Business response:
Thank you for your recent review of your stay. We appreciate the kind comments about the front desk staff, however, we apologize that the bathroom was not clean and that the heat did not work in the room. I am also sorry that the bed was not comfortable. To make sure this doesn't happen again, I am sharing all issues with the team. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in t... read more
Clean in a great neighboorhood It was wonderful. The room was awesome and clean. The staff was friendly
Business response:
Thank you for taking the time to write a review of your stay. I'm thrilled that your room was clean, the staff was friendly, and the neighborhood was to your liking. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.
Great staff Nice facility. Simple yet nice. Great staff. Japhanie and Alicia were great staff to work with!
Business response:
Thank you for taking the time to share your experience. It is great to see you enjoyed our staff members and your overall stay. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!
Reasonable property Property was reasonably well taken care of, but there were some little things that could use improvement. Several things weren't working quite right - remote control, sink & shower nozzle. You had to go to the front desk to get dishes for the kitchen- it wasn't stocked prior to arrival. Two of the three desk clerks were very nice & helpful.
A very rude greeting We arrived to check in and were asked at "which address" was our reservation. We said we did not know there were two reservations and asked if he could just look us up by name in his computer and he said "no." He finally called to the building NEXT DOOR and was told that they had our reservation. So, we went next door and stood in the lobby for over 10 minutes before someone came to the front desk. When he did come to the front desk he was EXTREMELY rude - as if we had interrupted him and were inconvenie... read more
Business response:
The staff and I read your comments about your stay with us. I sincerely apologize that you arrived to our two locations and were greeted by 2 rude staff members. In response to your feedback, I am speaking with our staff and sharing your review with both team members. Thank you for sharing your experience with us. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
Frequently asked questions about Extended Stay America - Atlanta - Alpharetta - Northpoint - West
How is Extended Stay America - Atlanta - Alpharetta - Northpoint - West rated?
Extended Stay America - Atlanta - Alpharetta - Northpoint - West has a 3.3 star rating with 1,573 reviews.
When is Extended Stay America - Atlanta - Alpharetta - Northpoint - West open?
Extended Stay America - Atlanta - Alpharetta - Northpoint - West is open now. It will close tomorrow at 12:00 a.m.