Extended Stay America - Atlanta - Alpharetta - Northpoint - West

Business response:

Thank you for being our guest. we are happy to know you loved the convenience of our location and that you had a good time here. Thanks once more for your business, and we look forward to having you as our guest again in the near future. Sincerely, Hotel Management 

Business response:

Robert, thank you for staying at our hotel. Although your overall visit was pleasant, we are sorry if any inconvenience was experienced while here. We hope you will give us another chance to impress you on a future visit. Sincerely, Hotel Management 

Business response:

Amy, thank you for being our guest. Although you were impressed with our convenient location and your well-appointed room, we are sorry for the issues you experienced at the time of check-in. We will be sure to share your feedback with the entire team and will use it as a training tool to improve our performance. Please give us another opportunity to make a better impression on your next visit to our area. Sincerely, Hotel Management 

Business response:

Linda, thank you for posting your kind review of Extended Stay America. We are glad to read that you liked our affordable rates and your spacious room. It was our pleasure serving you, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Teresa, our entire team here at Extended Stay America would like to thank you for the positive comments about our hotel. We especially appreciate your kind remarks about our staff. We make every effort to provide the level of service you expect and deserve, so it is nice to hear when our efforts are recognized. We hope to welcome you back the next time you travel to our area. Sincerely, General Manager 

Business response:

Jessica, thanks for the outstanding review. We are delighted to read how much you enjoyed your stay and that our staff provided you with an excellent service. Thank you for acknowledging the efforts of our team, and I will surely share your compliments with them. It was our pleasure hosting you at Extended Stay America, and we look forward to welcoming you again soon. Sincerely, General Manager 

Business response:

Lorena, thank you for staying with us. Our goal is to maintain the standards, and we apologize for falling short of this. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, General Manager 

Business response:

Edo, thank you for choosing Extended Stay America for your accommodation needs. We are happy you had a pleasant stay with us. Having said that, I am sorry our grab-and-go breakfast offerings were not to your liking. We will make note of your feedback as we plan any changes to our selections. We hope to have the pleasure of hosting you again. Sincerely, General Manager 

Business response:

Thanks for sharing your experience. We are pleased you had an overall good stay but, I am sorry for the inconvenience you experienced while here. As an extended stay property, our brand standards require us to keep the in-room amenities at the front desk, rather than leaving them in the suites. If we did not communicate this at the time of check-in, we are sorry. I will share your comments with my staff to ensure this does not happen again. We hope to have the pleasure of hosting you again. Sincerely, General Manager