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Extended Stay America - Atlanta - Alpharetta - Northpoint - West
- Hotels
- Alpharetta, GA
About this business
Location details
3329 Old Milton Pkwy., Alpharetta, GA, 30005, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There seemed to be not nearly as much of a problem with cogarette smoke as I've had with the other two locations. But
Business response:
Leslie, thank you for taking the time to post a review. We are glad to know you had a pleasant stay with us, but we also appreciate your observation and regret if any inconvenience is caused. We hope to have you as our guest again at Extended Stay America - Atlanta - Alpharetta - Northpoint - West in the near future. Sincerely, General Manager
Business response:
Thank you for choosing our hotel and for your review. We want all of our guests to enjoy their stay, so we apologize if any inconveniences were experienced. It was our pleasure hosting you, and we hope you give us another opportunity to serve you better in the future. Sincerely, General Manager
Centrally located The Air conditioner About two feet from The bed. The Air was hitting my body. I had to turn it OFF . The Room was HOT and stuffy without The Air .The Staff On saturday told me I booked a Queen size bed to.Change my Room would be $10. Extra .that I booked tru a third party .I told Her I could not Breath with The Air . She told me this is what I booked It was a case of Money . I Travel From The Caribean I was up for 19 hours .my stayed was aweful .I slept No Air
Business response:
Edith, we certainly apologize for the issues you encountered which led to a disappointing stay as it is never our intention to lose focus on providing you with the hospitality you deserve. We will be sure to share your feedback with the entire team and will use it as a training tool to improve our performance. We truly regret the inconvenience caused, and please give us another opportunity to make a better impression on your next visit to our area. Sincerely, General Manager
FANTAB for our needs !!! I ENJOYED my stay extremely... The staff were delightful ...The GRAB and GO BREAKFAST was not what I expected ( I WANTED WAFFLES bigger muffins for what you pay daily on the rates) I had no problems with my stay thank God. However, I did hear of others concerns about their bathroom toilet ... Oh and they have a policy where you have to bring your towels to the front for new ones. You do not get it from the maid huh??? they don't clean your room unless you ask, Pardon ? Anyways, I just went with the f... read more
Business response:
It was our pleasure hosting you at Extended Stay America - Atlanta - Alpharetta - Northpoint - West. We are glad to know you enjoyed your time with us and that our convenient location and hospitality left you with a great impression. While our housekeeping is done on a weekly basis to respect the privacy of our guests and offer minimal intrusion, we are always happy to provide fresh linens and whatever you need during your stay. We also appreciate your suggestion and hope to see you again in the future. Sincerely, General Ma... read more
Good value hotel! This hotel was very clean and in a good, safe location. There were simply no amenities. No ice, no coffee pot, and my TVs didn't work. There was quite a backlog at check in, and I was late to the dance recital because of it. The desk associate did not greet us with any sort of welcoming comment. Having said that, the morning coffee in the breakfast area was good, and I was fine with granola bars and muffins. Another associate later was very apologetic about no ice in the hotel.
Business response:
Barbara, thank you for your feedback. We appreciate your comments about our clean facilities, the coffee we serve as well as the value we offer. At the same time, we will follow up on your constructive remarks as well. As we have refrigerators in all our rooms, we do not have an ice machine on our property, we regret the inconvenience it caused. It was a pleasure having you as our guest, and we hope to see you on your next visit to our area. Sincerely, General Manager
Traveling with a dog. I was pleasantly surprised with a room upgrade when I arrived. My dog was welcomed by the staff. My only suggestion for the room was that the only trash can was located in the bathroom. The kitchen could use one, too. My only suggestion for improvement for the hotel was that it should have a special area, preferably enclosed, where the dog could exercise. I've stayed in many hotel/motels with dogs. A few have been better, but lots have been worse.
Business response:
Corinne, thank you for staying at Extended Stay America - Atlanta - Alpharetta - Northpoint – West and for bringing along your furry friend! Pets are always welcome at our hotel, so we are thrilled you and your pet enjoyed the stay. Thanks once again for your terrific feedback. We hope to welcome you and your pet back soon. Sincerely, General Manager
GREAT HOTEL!! Wife and I were surprised to find this hotel so nice and clean. The staff was very friendly and helpful. The room was very clean and spacious. The entire place was cozy. Very accessible to all locations within the Alpharetta, GA area.
Business response:
Thank you for the feedback regarding your stay at Extended Stay America - Atlanta - Alpharetta - Northpoint - West. We are delighted to read you enjoyed our clean facilities, outstanding service, and location. I will share your praises with my team. We look forward to hosting you and your wife again when in our area. Sincerely, General Manager
Business response:
Breonia, we appreciate you taking the time to share your wonderful rating with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back to Extended Stay America - Atlanta - Alpharetta - Northpoint – West. Sincerely, General Manager
Staff can't help with anything. Has no authorization for anything. Unwilling to call management to get help. Just shrugged shoulders. If management can't be available for issues, find competent people who can.
Business response:
Thank you for your candid evaluation. We apologize that we did not provide the responsive service you should have received from us. Our staff normally does a terrific job in providing attentive service, so we're sorry we dropped the ball during your visit. We will definitely be using your constructive feedback to step up our game. We hope you will consider a future stay, so we can better demonstrate our commitment to service excellence. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Atlanta - Alpharetta - Northpoint - West
How is Extended Stay America - Atlanta - Alpharetta - Northpoint - West rated?
Extended Stay America - Atlanta - Alpharetta - Northpoint - West has a 3.3 star rating with 1,573 reviews.
When is Extended Stay America - Atlanta - Alpharetta - Northpoint - West open?
Extended Stay America - Atlanta - Alpharetta - Northpoint - West is open now. It will close tomorrow at 12:00 a.m.