Extended Stay America - Atlanta - Alpharetta - Northpoint - West

Elaine 

on Expedia

a year ago

I did the reservation for one room with two queen beds and when I got to the hotel they did not have my room. Apparently a room with two queen beds does not exist in their hotel. I had to find another hotel at 10pm. 

Deb 

on Expedia

a year ago

We were in Alpharetta for a week in June and picked this hotel for its pool and breakfast options. The pool was unusable full of green algae and dirt. It had not been inspected since 2023 but website did not indicate this at all. The pullout couch mattress was heavily stained and unusable. Breakfast consisted of coffee and nutrigrain bars with some instant oatmeal. Very deceptive description on website. I requested to check out with refund for unused days and was told I would not get refund so we finished out our stay 

Raffaela 

on Expedia

a year ago

Went through 3 rooms as soon as i got there. The rooms had an aweful smell, dirty rugs and floor, roaches, rotted wood in the bathroom and the stove top barely worked. The pool isnt usable and hadnt been for 2 years according to other extended stay people. The check in counter staff was not that hospitable. The breakfast is muffins or granola bars that are individually packed. Not what i expected for sure. 

Alasdair 

on Expedia

a year ago

The smell of curry in the room was overpowering. The room was old and dirty with hair stuck on the bathroom wall, and the toilet that did not flush properly. This was by far the worst hotel experience I have had ever. I ended up checking out 2 days early and getting a different hotel at my own cost. Truly disgusting. 

Nicole 

on Expedia

a year ago

I specifically wanted a pool and they have one but it has not been approved by the county. I chose this place because they said it had a pool. I even took a picture. I checked in and the front desk person told me the pool was not opened. I brought my 7 year old who was extremely disappointed. This is false advertising. The room is dirty and outdated. The sofa bed did not have sheets. I had to go and get them myself. I am truly disappointed and will make a complaint because their guest relations department is closed.