Extended Stay America - Atlanta - Alpharetta - Northpoint - West

Robert 

on Expedia

2 years ago

The staff was not helpful, when you could find them. The front desk never had anyone there. They had a sign posted all the time saying that they would be back. The floor was wet in the corners, the tub was stained with rust. The free breakfast consisted of stale mini muffins, warm coffee and packaged grits. Nothing else. The hotel has 2 gas stations next to it so there is constant noise and travelers roaming through. 

Matthew 

on Expedia

3 years ago

Expedia overbooked the location and instead of you guys calling me to tell me of this, you waited until I arrived in person. The guy at check in even said he intentionally waited until I arrived to tell me that I do not have a room. I showed up at 7PM and was in panic to find somewhere to stay. Luckily there was multiple other locations nearby that had open rooms 

Anonymous 

on Expedia

3 years ago

Need renovation Room stink and the amenities were worn out and eyesores. The bed sheets were clean but the structure of the place and smell was unwanting. 

Jason 

on Expedia

3 years ago

DO NOT STAY HERE... EVER This hotel accepted the money to stay up front for 3 days... Then when it came time to check in, they turned off the screen and said... "System went down... I cant check you in... You have to go to another hotel... " Even after showing that the "SYSTEM" sent a receipt that showed a confirmed Payment... Very Rude People, and they are refusing to give refund, BECAUSE... They Said we... " NEVER CHECKED IN... NO REFUNDS" Stay as far away from this Scaming Operation As Posible... No Problem, I have turned... read more

Prasad 

on Expedia

3 years ago

One of the worst hotels to stay in terms of cleanliness. Rooms are congested. Carpet stinks. Toilet doesnt work. Fridge makes loud noise. 

Antoinette Davis 

on Expedia

3 years ago

Disappointing and unacceptable Our Saturday was interrupted by someone that came to clean the AC unit by removing it and spray washing it. When they left they did not even re-position the furniture and my teenage son was left moving the couch and table and lamp back in place which is unacceptable. Then the toilet backed up and we wondered when we got there why there was water on the floor In front of the sink and around the toilet, but I assumed maybe my six year old got water on the floor when she washed her hands. Well whe... read more

Patricia 

on Expedia

3 years ago

We liked that the room had a lot of electrical outlets. We didn't like the size of the room, no ice, no ice buckets, their complementary breakfast was far from acceptable. All they had were dried muffins and honey buns.. No juices, eggs, bacon, nothing at all.