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Extended Stay America - Atlanta - Alpharetta - Northpoint - West
- Hotels
- Alpharetta, GA
About this business
Location details
3329 Old Milton Pkwy., Alpharetta, GA, 30005, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room had roaches, was transferred to another room the remainder of the stay that was better, rooms and hallways still had a mildew smell that was unpleasant.
Business response:
Dear Hydeia, Thank you for sharing your experience. We sincerely apologize for the issues you encountered, including the presence of roaches in your initial room and the condition of the rooms and hallways. We are glad the transfer provided an improved stay, but we understand that the overall experience was still affected. Our pest control provider maintains a regular servicing schedule for our premises; nevertheless, we will review this with them to ensure all necessary measures are taken to prevent future issues. We will a... read more
Horrible place
Hallways were extremely dirty. The room itself was OKAY, but there was a big tube in the shower drain and it wouldn't allow ANY water to drain. The guy working was really nice though.
Completely misleading and disgusting stay This hotel was a complete nightmare. From the moment we entered the room, it felt dirty and neglected. The furniture and bathroom looked decades old, and the air reeked of mold and smoke, which made it impossible to breathe comfortably. During the few hours we tried to stay, cockroaches kept appearing in the room. By 6 AM we had enough and decided to leave rather than spend another minute there. On top of that, what they advertise is completely misleading there was no breakfast avail... read more
Freqaunt traveler Nice position in Alpharetta. Breakfast sucks / non excistent
When we were searching Expedia, this property looked good to us, so we booked for 7 days and paid in advance. We were very surprised to see how the property is in reality. After one night in a horrible first floor room we tried to get a refund, but not possible. The manager kindly gave us a somewhat quieter room on the second floor. Here is a short list of problems we encountered: the refrigerator in our first room sounded like a diesel truck and wasn't cold. The pool was closed the entire week of our stay. The hallway to ou... read more
Business response:
Dear Ronald, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we continually grow and improve based on our guests' feedback. We hope to have another occasion to host you in the future and provide you with the seamless stay you ... read more
Roach infested hotel Do not stay here. Roaches in the rooms and they give you dirty towels and when you ask for new clean ones they tell you to come to the reception desk with the dirty ones to wash them and Give them back to you once they wash them in 2-3 hours due to only having one working washing machine and dryer. The hotel smells bad of smoke and pets.
Business response:
Dear Guest, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we continually grow and improve based on our guests' feedback. Considering this a rare incident, we look forward to the opportunity to host you again and provide you ... read more
Frequently asked questions about Extended Stay America - Atlanta - Alpharetta - Northpoint - West
How is Extended Stay America - Atlanta - Alpharetta - Northpoint - West rated?
Extended Stay America - Atlanta - Alpharetta - Northpoint - West has a 3.3 star rating with 1,648 reviews.
When is Extended Stay America - Atlanta - Alpharetta - Northpoint - West open?
Extended Stay America - Atlanta - Alpharetta - Northpoint - West is open now. It will close tomorrow at 12:00 a.m.