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Extended Stay America - Atlanta - Alpharetta - Northpoint - West
- Hotels
- Alpharetta, GA
About this business
Location details
3329 Old Milton Pkwy., Alpharetta, GA, 30005, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not What it’s cracked up to be Cleaning and sanitation not good. Had to switch room due to odor, cockroaches, dirty carpet and paper thin walls hearing everything all night and day. Other room smelled of smoke even though it was a non-smoking room.
Business response:
Dear Guest,Thank you for leaving these valuable comments regarding your time with us. Please accept our sincerest apologies for any discomfort you experienced with your accommodations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure this does not happen again. While our guest rooms are designated as smoke-free, we do occasionally encounter violations of this policy. We appreciate you b... read more
I did the reservation for one room with two queen beds and when I got to the hotel they did not have my room. Apparently a room with two queen beds does not exist in their hotel. I had to find another hotel at 10pm.
Business response:
Dear Elaine, Thank you for bringing this to our attention. We sincerely apologize for the inconvenience you experienced upon arrival. Your reservation discrepancy is unacceptable, and we regret the frustration it caused. We are investigating the issue to prevent recurrence. Please accept our sincerest apologies for the inconvenience of having to find alternative accommodation late at night. Your feedback is invaluable, and we hope to have the opportunity to restore your confidence in us with a better experience in the future... read more
We were in Alpharetta for a week in June and picked this hotel for its pool and breakfast options. The pool was unusable full of green algae and dirt. It had not been inspected since 2023 but website did not indicate this at all. The pullout couch mattress was heavily stained and unusable. Breakfast consisted of coffee and nutrigrain bars with some instant oatmeal. Very deceptive description on website. I requested to check out with refund for unused days and was told I would not get refund so we finished out our stay
Business response:
Dear Deb, Thank you for your review. Our priority is to make all the guests happy and satisfied with the hotel experience. However, we are sorry for the disappointment of not having to enjoy the pool. Our front desk team is always there to help you with other attractions in and around. Further, we regret that our breakfast choices were not to your expectations and ensure that we take these remarks for improvement and share them with the concerned individual. Please give us a chance to change your experience on the next trip.... read more
Went through 3 rooms as soon as i got there. The rooms had an aweful smell, dirty rugs and floor, roaches, rotted wood in the bathroom and the stove top barely worked. The pool isnt usable and hadnt been for 2 years according to other extended stay people. The check in counter staff was not that hospitable. The breakfast is muffins or granola bars that are individually packed. Not what i expected for sure.
Business response:
Dear Raffaela, Please accept our apologies for your disappointing stay with us. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. We will address these concerns with the appropriate individuals to see what went wrong and avoid such inconvenience. We hope you will give us another opportunity so we can leave you with a much better impression on your next v... read more
The smell of curry in the room was overpowering. The room was old and dirty with hair stuck on the bathroom wall, and the toilet that did not flush properly. This was by far the worst hotel experience I have had ever. I ended up checking out 2 days early and getting a different hotel at my own cost. Truly disgusting.
Business response:
Dear Alasdair, Thank you for reviewing your time with us during your recent visit to our hotel. Providing clean accommodation is always our priority. Please accept our apologies for your disappointment with the concerns overlooked in your suite during its preparation. We will address this with our housekeeping team, who is already at work, to ensure everything is in order. Also, we will instruct them to recheck the rooms before delivery. Your feedback is vital, as our hotel always prioritizes customer satisfaction. Please re... read more
Frequently asked questions about Extended Stay America - Atlanta - Alpharetta - Northpoint - West
How is Extended Stay America - Atlanta - Alpharetta - Northpoint - West rated?
Extended Stay America - Atlanta - Alpharetta - Northpoint - West has a 3.3 star rating with 1,573 reviews.
When is Extended Stay America - Atlanta - Alpharetta - Northpoint - West open?
Extended Stay America - Atlanta - Alpharetta - Northpoint - West is open now. It will close tomorrow at 12:00 a.m.