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Extended Stay America - Atlanta - Alpharetta - Northpoint - West
- Hotels
- Alpharetta, GA
About this business
Location details
3329 Old Milton Pkwy., Alpharetta, GA, 30005, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Low water pressure in shower , no hot water in sink. Infestation of cockroaches found several in the room every night . Overall stay was poor . Staff apologetic, I requested compensation for a portion of my stay , however it was denied based on I booked hotel stay on a third party site ( Expedia
Business response:
Dear Devang, Thank you for your feedback. We’re sorry that your stay did not meet your expectations, and we understand your concerns regarding water pressure, temperature, and room cleanliness. We appreciate your acknowledgment of our staff’s efforts and recognize the challenges sometimes presented by third-party bookings. Your comments are valuable for our ongoing improvements, and we hope you’ll consider another visit for a more satisfying experience.Sincerely,Hotel Management
Not What it’s cracked up to be Cleaning and sanitation not good. Had to switch room due to odor, cockroaches, dirty carpet and paper thin walls hearing everything all night and day. Other room smelled of smoke even though it was a non-smoking room.
Business response:
Dear Guest,Thank you for leaving these valuable comments regarding your time with us. Please accept our sincerest apologies for any discomfort you experienced with your accommodations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure this does not happen again. While our guest rooms are designated as smoke-free, we do occasionally encounter violations of this policy. We appreciate you b... read more
I did the reservation for one room with two queen beds and when I got to the hotel they did not have my room. Apparently a room with two queen beds does not exist in their hotel. I had to find another hotel at 10pm.
Business response:
Dear Elaine, Thank you for bringing this to our attention. We sincerely apologize for the inconvenience you experienced upon arrival. Your reservation discrepancy is unacceptable, and we regret the frustration it caused. We are investigating the issue to prevent recurrence. Please accept our sincerest apologies for the inconvenience of having to find alternative accommodation late at night. Your feedback is invaluable, and we hope to have the opportunity to restore your confidence in us with a better experience in the future... read more
We were in Alpharetta for a week in June and picked this hotel for its pool and breakfast options. The pool was unusable full of green algae and dirt. It had not been inspected since 2023 but website did not indicate this at all. The pullout couch mattress was heavily stained and unusable. Breakfast consisted of coffee and nutrigrain bars with some instant oatmeal. Very deceptive description on website. I requested to check out with refund for unused days and was told I would not get refund so we finished out our stay
Business response:
Dear Deb, Thank you for your review. Our priority is to make all the guests happy and satisfied with the hotel experience. However, we are sorry for the disappointment of not having to enjoy the pool. Our front desk team is always there to help you with other attractions in and around. Further, we regret that our breakfast choices were not to your expectations and ensure that we take these remarks for improvement and share them with the concerned individual. Please give us a chance to change your experience on the next trip.... read more
Frequently asked questions about Extended Stay America - Atlanta - Alpharetta - Northpoint - West
How is Extended Stay America - Atlanta - Alpharetta - Northpoint - West rated?
Extended Stay America - Atlanta - Alpharetta - Northpoint - West has a 3.3 star rating with 1,648 reviews.
When is Extended Stay America - Atlanta - Alpharetta - Northpoint - West open?
Extended Stay America - Atlanta - Alpharetta - Northpoint - West is open now. It will close tomorrow at 12:00 a.m.