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Extended Stay America - Atlanta - Alpharetta - Northpoint - West
- Hotels
- Alpharetta, GA
About this business
Location details
3329 Old Milton Pkwy., Alpharetta, GA, 30005, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Uncomfortable Bed and Cheap Furnishings The hotel is a great value, if you're willing to not have the hotel staff make your bed everyday. My main problems were: 1. The bed was so uncomfortable that it gave me a bad back ache. 2. The furnishings were cheap (plastic sink, etc.). 3. The Internet was not free (but only $5 for the entire stay). 4. Most importantly, check in was very difficult because there were no automatic doors at the hotel entrance. Getting luggage in while trying to hold the door open was nearly impossible. S... read more
good room for money staff was friendly. room was cleaned 1 time in 3 weeks by house keeping.
Bad service
Business response:
Dear Guest, Please accept our sincere apologies for not meeting your expectations. We strive to provide wonderful hospitality to all of our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services going forward. We are truly sorry and hope you will consider giving us a second chance in the future. Sincerely, Hotel Management
The sheets and towels were dirty, and the previous guest's trash was still there.
Business response:
Dear Guest, We sincerely apologize for the unacceptable condition of your room, including leftover trash from a previous guest. This is not the standard of cleanliness we strive to provide, and we understand your disappointment. Your feedback has been escalated to our housekeeping teamto ensure thorough room inspections going forward. We appreciate you sharing your experience, as it helps us improve our services. We hope to have the opportunity to regain your trust in the future. Sincerely, Hotel Management
The room smelled horrible.
Business response:
Dear Guest, We sincerely apologize for the specific concern you mentioned in your room, which clearly impacted your comfort and overall experience. Maintaining a clean and fresh environment for every guest is one of our top priorities, and we regret that we fell short during your stay. Your comments will be shared with our housekeeping team to prevent similar issues in the future. We appreciate your feedback, as it helps us improve, and we hope to provide you with a much better experience on your next visit. Sincerely, Hotel... read more
Frequently asked questions about Extended Stay America - Atlanta - Alpharetta - Northpoint - West
How is Extended Stay America - Atlanta - Alpharetta - Northpoint - West rated?
Extended Stay America - Atlanta - Alpharetta - Northpoint - West has a 3.3 star rating with 1,648 reviews.
When is Extended Stay America - Atlanta - Alpharetta - Northpoint - West open?
Extended Stay America - Atlanta - Alpharetta - Northpoint - West is open now. It will close tomorrow at 12:00 a.m.