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Extended Stay America - Atlanta - Alpharetta - Northpoint - West
- Hotels
- Alpharetta, GA
About this business
Location details
3329 Old Milton Pkwy., Alpharetta, GA, 30005, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very dissatisfied When i walked into the room it smelled so bad I almost got sick. I was so tired I just laid on the bed and slept. In the middle of the night I needed to use the bathroom and when I got in there the toilet had stuff in it and was clogged. 5 in the morning I went to the front desk it took 15 minutes for the person to come out I’m sorry I woke him up. I was supposed to stay 2 nights but I left after that. It was non refundable. But I did not care. my health is more important. I will not ever stay at a extended... read more
Business response:
Dear Guest, Thank you for choosing us. We are sorry that we did not meet your expectations regarding our service, and we hope you will accept our apologies for what transpired. We have discussed the issues with our team to take action. Please allow us another chance to change your experience with us on your next visit. Sincerely,Hotel Management
The staff was not helpful, when you could find them. The front desk never had anyone there. They had a sign posted all the time saying that they would be back. The floor was wet in the corners, the tub was stained with rust. The free breakfast consisted of stale mini muffins, warm coffee and packaged grits. Nothing else. The hotel has 2 gas stations next to it so there is constant noise and travelers roaming through.
Business response:
Dear Robert, Thank you for staying at our hotel and letting us know about your time here with us. Although we believe some of these instances were isolated, we are genuinely sorry for not meeting your expectations. We always like to know what our guests think of our property, as this helps us continually evaluate and improve. We do hope you will consider returning next time your travels bring you our way so we can show you the outstanding hospitality you should have received on this visit.Sincerely,Hotel Management
Expedia overbooked the location and instead of you guys calling me to tell me of this, you waited until I arrived in person. The guy at check in even said he intentionally waited until I arrived to tell me that I do not have a room. I showed up at 7PM and was in panic to find somewhere to stay. Luckily there was multiple other locations nearby that had open rooms
Business response:
Dear Matthew, we are sorry for the inconvenience you experienced at the time of check-in with your reservation. We agree that the front desk staff must have handled this situation better, and we are reviewing the incident to be more accurate in the future. We hope to accommodate you soon whenever you are in the area . Sincerely Hotel Management
Need renovation Room stink and the amenities were worn out and eyesores. The bed sheets were clean but the structure of the place and smell was unwanting.
Business response:
Dear Guest, thank you for your candid review. We apologize for your concerns about the carpet in your room; thank you for bringing this to our attention. In the future, please know our front desk is always available to make the most of your visit. We would have loved to resolve this while you were here. We are glad that you enjoyed other aspects of our hotel. Hopefully, we will have the opportunity to make it up to you on a future visit. Thank you again. Sincerely, Hotel Management
DO NOT STAY HERE... EVER This hotel accepted the money to stay up front for 3 days... Then when it came time to check in, they turned off the screen and said... "System went down... I cant check you in... You have to go to another hotel... " Even after showing that the "SYSTEM" sent a receipt that showed a confirmed Payment... Very Rude People, and they are refusing to give refund, BECAUSE... They Said we... " NEVER CHECKED IN... NO REFUNDS" Stay as far away from this Scaming Operation As Posible... No Problem, I have turned... read more
Business response:
Dear Jason, please accept our apologies for the frustrations you experienced due to not receiving the room you booked. We try to make every effort to provide the accommodations requested based on availability; therefore, we regret not meeting your expectations. It was our pleasure hosting you, and we hope you will return and stay with us again. Sincerely, Hotel Management
One of the worst hotels to stay in terms of cleanliness. Rooms are congested. Carpet stinks. Toilet doesnt work. Fridge makes loud noise.
Business response:
Prasad, thank you for evaluating your stay with us. We regret not meeting your expectations and apologize for the cleanliness issues you experienced. We will address this with our housekeeping team and take steps to ensure we are more diligent going forward. We will also share your comments with our maintenance team regarding your outlined issues and immediately fix the problems. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Atlanta - Alpharetta - Northpoint - West
How is Extended Stay America - Atlanta - Alpharetta - Northpoint - West rated?
Extended Stay America - Atlanta - Alpharetta - Northpoint - West has a 3.3 star rating with 1,573 reviews.
When is Extended Stay America - Atlanta - Alpharetta - Northpoint - West open?
Extended Stay America - Atlanta - Alpharetta - Northpoint - West is open now. It will close tomorrow at 12:00 a.m.