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Extended Stay America - Atlanta - Alpharetta - Northpoint - West
- Hotels
- Alpharetta, GA
About this business
Location details
3329 Old Milton Pkwy., Alpharetta, GA, 30005, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Went through 3 rooms as soon as i got there. The rooms had an aweful smell, dirty rugs and floor, roaches, rotted wood in the bathroom and the stove top barely worked. The pool isnt usable and hadnt been for 2 years according to other extended stay people. The check in counter staff was not that hospitable. The breakfast is muffins or granola bars that are individually packed. Not what i expected for sure.
Business response:
Dear Raffaela, Please accept our apologies for your disappointing stay with us. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. We will address these concerns with the appropriate individuals to see what went wrong and avoid such inconvenience. We hope you will give us another opportunity so we can leave you with a much better impression on your next v... read more
The smell of curry in the room was overpowering. The room was old and dirty with hair stuck on the bathroom wall, and the toilet that did not flush properly. This was by far the worst hotel experience I have had ever. I ended up checking out 2 days early and getting a different hotel at my own cost. Truly disgusting.
Business response:
Dear Alasdair, Thank you for reviewing your time with us during your recent visit to our hotel. Providing clean accommodation is always our priority. Please accept our apologies for your disappointment with the concerns overlooked in your suite during its preparation. We will address this with our housekeeping team, who is already at work, to ensure everything is in order. Also, we will instruct them to recheck the rooms before delivery. Your feedback is vital, as our hotel always prioritizes customer satisfaction. Please re... read more
I specifically wanted a pool and they have one but it has not been approved by the county. I chose this place because they said it had a pool. I even took a picture. I checked in and the front desk person told me the pool was not opened. I brought my 7 year old who was extremely disappointed. This is false advertising. The room is dirty and outdated. The sofa bed did not have sheets. I had to go and get them myself. I am truly disappointed and will make a complaint because their guest relations department is closed.
Business response:
Dear Nicole, We sincerely apologize for your negative experience at our hotel. Nothing is more important to us than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We wish we had addressed the problems while you were still here. Please give us another chance so we can leave a much better impression on your next visit. Sincerely, Hotel Management
Water pipe busted manger did nothing about it kids running in the hallway at 2 am no ice dirty rooms stunk like a skunk
Business response:
Dear Sarah, Thank you for your review of our hotel. We sincerely apologize for the multiple issues you experienced during your visit. It is disheartening to hear about the water pipe issue, noise disturbances, cleanliness concerns, and the unpleasant odor. We assure you that these matters will be addressed with our respective teams to prevent recurrence. Our commitment is to provide a comfortable and enjoyable stay, and we regret falling short of your expectations. We hope you will allow us another occasion to provide you wi... read more
Not the best place to stay The staff was but not available at night and did not inform us of needing to ask for additional sheets and things when we checked in. The outlets didn't work in our room. There was a dead roach in one of our pillow cases. And the room was not advertised to be as small as it was. When we opened the sofa bed, we had to literally climb over our top get to the other side of the room. The bathroom was EPICALLY small and the curtain wasn't long enough to avoid a small pool of water to build up on the flo... read more
Business response:
Dear Guest, Thank you for sharing your experience with us. We apologize for any inconvenience you encountered during your stay. Your feedback regarding staff availability, communication, room amenities, cleanliness, and room size is valuable and will be addressed with our team to ensure improvements are made. We strive to provide comfortable accommodations and regret that we fell short of your expectations. Please accept our sincere apologies, and we hope to have the opportunity to better serve you in the future.Sincerely,Ho... read more
Horrible way to spend money Disgusting rooms and disgusting staff
Business response:
Dear Colahni, We deeply regret to learn about your negative experience. Providing a clean and welcoming environment and courteous service is of utmost importance to us. Your feedback is concerning, and we take it seriously. We will investigate the issues with the room and address any staff behavior that falls short of our standards. Please accept our sincere apologies for any discomfort you faced. Your insights are invaluable, and we appreciate your patience. If you reconsider in the future, we are committed to ensuring a si... read more
Frequently asked questions about Extended Stay America - Atlanta - Alpharetta - Northpoint - West
How is Extended Stay America - Atlanta - Alpharetta - Northpoint - West rated?
Extended Stay America - Atlanta - Alpharetta - Northpoint - West has a 3.3 star rating with 1,648 reviews.
When is Extended Stay America - Atlanta - Alpharetta - Northpoint - West open?
Extended Stay America - Atlanta - Alpharetta - Northpoint - West is open now. It will close tomorrow at 12:00 a.m.