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Extended Stay America - Atlanta - Alpharetta - Northpoint - West
- Hotels
- Alpharetta, GA
About this business
Location details
3329 Old Milton Pkwy., Alpharetta, GA, 30005, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Disappointing and unacceptable Our Saturday was interrupted by someone that came to clean the AC unit by removing it and spray washing it. When they left they did not even re-position the furniture and my teenage son was left moving the couch and table and lamp back in place which is unacceptable. Then the toilet backed up and we wondered when we got there why there was water on the floor In front of the sink and around the toilet, but I assumed maybe my six year old got water on the floor when she washed her hands. Well whe... read more
Business response:
Thank you for taking the time to post your feedback. You are correct to expect a comfortable, clean, and well-maintained property when staying at our hotel, and we are sorry we failed to provide that to you. We also apologize for the maintenance issues you had in your suite and that we did not meet your expectations. We appreciate you bringing this to our attention and want to let you know we have discussed the problems you mentioned with the appropriate teams for quick review and action. Your comments highlight where we nee... read more
We liked that the room had a lot of electrical outlets. We didn't like the size of the room, no ice, no ice buckets, their complementary breakfast was far from acceptable. All they had were dried muffins and honey buns.. No juices, eggs, bacon, nothing at all.
Business response:
Patricia, thank you for choosing our hotel for your stay. We were disappointed to read that we did not meet your expectations, and we are sorry your stay was anything other than exceptional. We regret the disappointment you had with our breakfast offerings. We have shared your feedback with our appropriate individuals to assist them plan for future implementation. We hope you will revisit us for a better experience. Sincerely, Hotel Management
Bad Nothing
Business response:
Anthony, we appreciate you choosing our hotel for your visit to our city. Our goal is always on the comfort and satisfaction of our guests. Therefore, we apologize for any concerns or frustrations you experienced during your time with us. We hope you will give us another chance to provide you with a more enjoyable stay. Sincerely, Hotel Management
Got there and spent 20 minutes trying to get checked in,,,,computers were down and they could not or did not how to get them working,,,,the clerk had the manager on the line on speaker and when she told the we were waiting to check in I heard him say “ well they’re just going to have to wait,,,,that’s when I asked to cancel the reservation and left…. never to stay in an extended stay again poor poor poor
Business response:
Jeff, thank you for choosing our hotel and for taking the time to provide your feedback. It is disappointing to learn of the issues you experienced with our front desk during check-in. We will share your remarks with our team to ensure these types of concerns are not repeated. It was our pleasure accommodating you, and we hope you will give us another opportunity to provide you with the hospitality you deserve. Sincerely, Hotel Management
The staff was nice and polite and the spurts ding area is definitely one you can trust but inside the rooms wasn't the cleanest and the hot water wasn't working either. Was really disappointed & quite frankly disgusted.
Business response:
Thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better ex... read more
The room had roaches and bed bugs
Business response:
Dear Isaias, Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. I would like to start by apologizing to you for not meeting your expectations. We strive to provide all our guests with a comfortable, “home away from home” experience. I am sorry we failed at that mission. We will take your comments and coach our team to provide better service in the future. Ple... read more
They didn't have my reservation, the internet was broken and tge toilet wouldn't flush
Business response:
Adrian, thank you for the comments. We are sorry to hear you were inconvenienced by maintenance issues. Our maintenance team takes great pride in ensuring everything is working properly in each suite. We have shared your review with them to be sure the issues are resolved. Again, we apologize for any inconvenience and we look forward to having you back with us in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Atlanta - Alpharetta - Northpoint - West
How is Extended Stay America - Atlanta - Alpharetta - Northpoint - West rated?
Extended Stay America - Atlanta - Alpharetta - Northpoint - West has a 3.3 star rating with 1,573 reviews.
When is Extended Stay America - Atlanta - Alpharetta - Northpoint - West open?
Extended Stay America - Atlanta - Alpharetta - Northpoint - West is open now. It will close tomorrow at 12:00 a.m.