Extended Stay America - Atlanta - Alpharetta - Northpoint - West

Anonymous 

on Expedia

4 years ago

I smelled gross. There were baby roaches in the kitchen. The garbage overflowed outside and a homeless lady was sleeping in the lobby one night! Then they charged us an additional b100$ 

salifu 

on Expedia

4 years ago

The bathroom shower was not working and we had to use water bottle to clean up and the floor was all with animal hair. I don’t even think they vacuum the room before we were assigned to the room 

Blondie64 

on Expedia

5 years ago

the staff did not wear mask front desk and cleaning crew no mask i dont like that with all thats going on in the states. and i am a smoker its very hard to find nice rooms for my family 

Anonymous 

on Expedia

5 years ago

Too cramped and everything smelled from pillows to towels to the room. I was given in a room that had not been properly inspected and verified by management to be housed for guests. No hotwater, stove not in working order and dishwasher leaked, flooding the kitchen floor plus. Response by staff was appalling and too despicable to be put on this page. You would think you were working for Extended Stay rather than the other way around, specially when charges were collected upfront. No housekeeping was provided. 

Anonymous 

on Expedia

5 years ago

Terrible stay with awful customer service.... 

Anonymous 

on Expedia

5 years ago

I was never told the room wasn’t clean at the time of check in, so im staying in a dirty room due to no rooms being clean. Microwave in the room didnt work. It was all bad 

Anonymous 

on Expedia

5 years ago

Horrible service. They never told me that they “sold out” in reality was that they didn’t have any maid staff to have a room ready. But they did collect my money rather eager. Este of my time. This is my second chance giving them a chance and let me tell you I will never come back nor I will recommend This properties to people, they don’t deserve to be even open. 

Christen 

on Expedia

5 years ago

Third times the charm. Check in was a night mare. There were no rooms at the first location. No rooms at the second location. On room at the 3rd location... Snd now it's 1145 at night. The staff eventually got me in, however it wasn't my best time. The room floor is uneven. About half way through the room, it shifts down. The beds are comfortable. Breakfast is not contenental, it's grab and go.