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Extended Stay America - Atlanta - Alpharetta - Northpoint - West
- Hotels
- Alpharetta, GA
About this business
Location details
3329 Old Milton Pkwy., Alpharetta, GA, 30005, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Breakfast : coffee and tea and muffin. Close to 400 highway ( exit 10 ) 2 mins to Avalon .
Business response:
Dear Mohammed, We appreciate you being our guest and leaving valuable comments. We know how important it is to start your day with a good breakfast; therefore, we are sorry our selections at our complimentary grab-and-go breakfast didn't meet your expectations. We will certainly pass along your feedback to the appropriate team members, as we are always grateful to hear how we can improve a guest's experience. Thank you again for your feedback, and we look forward to welcoming you back soon.Sincerely,Hotel Management
Do not EVER stay here! I stayed here for two days and while the front desk staff was very pleasant, the rooms were less than desirable. The room I was supposed to stay in wasn’t done being cleaned, so I was put in another room, with the staff telling me I could switch to the original room later. I wondered why. Well the room had a broken tv that looked like someones head had hit it, and it didn’t work. That and it sounded like WWE was going on in the room above me. I requested a room change. I was put in yet another room, an... read more
Business response:
Dear Cheryl, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to provide you with a better stay in the future.Sincerely,Hotel Management
Very dissatisfied When i walked into the room it smelled so bad I almost got sick. I was so tired I just laid on the bed and slept. In the middle of the night I needed to use the bathroom and when I got in there the toilet had stuff in it and was clogged. 5 in the morning I went to the front desk it took 15 minutes for the person to come out I’m sorry I woke him up. I was supposed to stay 2 nights but I left after that. It was non refundable. But I did not care. my health is more important. I will not ever stay at a extended... read more
Business response:
Dear Guest, Thank you for choosing us. We are sorry that we did not meet your expectations regarding our service, and we hope you will accept our apologies for what transpired. We have discussed the issues with our team to take action. Please allow us another chance to change your experience with us on your next visit. Sincerely,Hotel Management
The staff was not helpful, when you could find them. The front desk never had anyone there. They had a sign posted all the time saying that they would be back. The floor was wet in the corners, the tub was stained with rust. The free breakfast consisted of stale mini muffins, warm coffee and packaged grits. Nothing else. The hotel has 2 gas stations next to it so there is constant noise and travelers roaming through.
Business response:
Dear Robert, Thank you for staying at our hotel and letting us know about your time here with us. Although we believe some of these instances were isolated, we are genuinely sorry for not meeting your expectations. We always like to know what our guests think of our property, as this helps us continually evaluate and improve. We do hope you will consider returning next time your travels bring you our way so we can show you the outstanding hospitality you should have received on this visit.Sincerely,Hotel Management
Expedia overbooked the location and instead of you guys calling me to tell me of this, you waited until I arrived in person. The guy at check in even said he intentionally waited until I arrived to tell me that I do not have a room. I showed up at 7PM and was in panic to find somewhere to stay. Luckily there was multiple other locations nearby that had open rooms
Business response:
Dear Matthew, we are sorry for the inconvenience you experienced at the time of check-in with your reservation. We agree that the front desk staff must have handled this situation better, and we are reviewing the incident to be more accurate in the future. We hope to accommodate you soon whenever you are in the area . Sincerely Hotel Management
Frequently asked questions about Extended Stay America - Atlanta - Alpharetta - Northpoint - West
How is Extended Stay America - Atlanta - Alpharetta - Northpoint - West rated?
Extended Stay America - Atlanta - Alpharetta - Northpoint - West has a 3.3 star rating with 1,648 reviews.
When is Extended Stay America - Atlanta - Alpharetta - Northpoint - West open?
Extended Stay America - Atlanta - Alpharetta - Northpoint - West is open now. It will close tomorrow at 12:00 a.m.