Extended Stay America - Atlanta - Gwinnett Place

Business response:

Des, thank you for your glorious comments of Extended Stay America. We are delighted to read you were impressed with our outstanding hospitality and your room. We enjoyed hosting you, and look forward to welcoming you again in the near future. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America. We are glad you had a great experience and appreciate you being our guest. The next time your travels bring you to the area, we would welcome the opportunity to show you our exceptional service again. Sincerely, Hotel Management 

Business response:

Tae, we are committed to ensuring an excellent experience for each guest, and we thank you for letting us know we were successful. We appreciate your nice rating and look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you for your review. We want to apologize for failing to provide the level of service and cleanliness you should have received. We have shared your concerns with our front desk and housekeeping teams to prevent this from happening again. We value your feedback and will use it to ensure we are more consistent with our service levels. We hope we have the chance to make it up to you at a future date. Sincerely, Hotel Management 

Business response:

Sinclair, thanks so much for the terrific review. We are pleased everything went great for you during your visit and that our wonderful location made it even better. Thank you for choosing Extended Stay America. We look forward to your next stay! Sincerely, Hotel Management 

Business response:

Helena, thank you for staying with us and for the review. We are sorry for the maintenance issues you experienced while here and regret the inconvenience caused. Your feedback has been shared with the appropriate team, and we are taking immediate steps to ensure such mistakes are not repeated again. It was a pleasure hosting you, and we hope to have a second chance of welcoming you back for a much better experience. Sincerely, Hotel Management 

Business response:

Yrene, thanks for taking the time to review your experience at our hotel. We are pleased to know you liked our location and had a good night's sleep in your cozy room. However, we apologize for the smell and your feedback has been discussed with our housekeeping team to review and action. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Patricia, thank you for making Extended Stay America your home away from home and for sharing your feedback. We are delighted to read how much you enjoyed your well-equipped suite and that you loved the service offered by our staff. It was a pleasure having you both as our guest, and we look forward to you and your families next visit when in the area. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America and sharing your experience. We are delighted you had a great time with us and enjoyed your stay. However, I regret any inconvenience you had while here. Your business is appreciated, and we look forward to hosting you back soon. Sincerely, Hotel Management