Extended Stay America - Atlanta - Gwinnett Place

Business response:

Nikia, thank you for your 5-star rating. We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Stephanie, thank you for choosing Extended Stay America and for taking the time to review your stay. It was a pleasure to read about the excellent service you received from our staff. This is what we strive to do every day, so we appreciate you acknowledging our efforts. We enjoyed having you as our guest and hope to have the opportunity to welcome back on a future visit. Sincerely, Hotel Management 

Business response:

Brain, thank you for taking the time to review Extended Stay America. We’re glad to know you liked your spacious room and that you loved all the aspects of our hotel. It was a pleasure to have you as our guest, and we look forward to welcoming back you again soon. Sincerely, Hotel Management 

Business response:

Susan, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Jessica, thank you for being our guest. We are pleased to know you were happy with the cleanliness of our property and that you also appreciated our ideal location. However, we are sorry we missed meeting some of your expectations. We hope you will stay with us another time so we can provide you with an even more satisfying experience. Sincerely, Hotel Management 

Business response:

Debbie, thank you for being our guest at the Extended Stay America. We are glad to know you had a comfortable stay and that you were impressed with our affordable prices. However, we are sorry we missed meeting your expectations. We have taken note of your feedback as it will help us improve our future guests’ experiences. Also, toiletries and other in-room amenities are always available at the front desk on request. We appreciate your feedback and look forward to your next visit. Sincerely, Hotel Management 

Business response:

Thank you for the very nice review of the Extended Stay America. We are glad to know you had a great stay and that you were impressed with our location. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Alexis, thanks for choosing Extended Stay America for your stay. We are pleased to know your stay with us was enjoyable, but we are sorry for the odor issues you experienced while you were here. We have shared your concern with our housekeeping team to be more diligent going forward. It was good to have you here, and we hope to welcome you back soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We take great pride in providing comfortable facilities and rating like yours let us know we are on the right track. It was so good to have you here, and we look forward to welcoming you back soon. Sincerely, Hotel Management