Extended Stay America - Atlanta - Gwinnett Place

Business response:

Kevin, many thanks for taking the time to post your review. We are sorry we missed meeting your expectations. Your feedback is important to us as it will help us to improve our facilities and amenities going forward. We hope to have the opportunity of welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thanks for choosing Extended Stay America and for the wonderful feedback. We are delighted to read you were impressed with our convenient location and that you found us to be a great value. It was a pleasure having you as our guest, and we look forward to your next visit when in the area. Sincerely, Hotel Management 

Business response:

Des, thank you for your glorious comments of Extended Stay America. We are delighted to read you were impressed with our outstanding hospitality and your room. We enjoyed hosting you, and look forward to welcoming you again in the near future. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America. We are glad you had a great experience and appreciate you being our guest. The next time your travels bring you to the area, we would welcome the opportunity to show you our exceptional service again. Sincerely, Hotel Management 

Business response:

Tae, we are committed to ensuring an excellent experience for each guest, and we thank you for letting us know we were successful. We appreciate your nice rating and look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you for your review. We want to apologize for failing to provide the level of service and cleanliness you should have received. We have shared your concerns with our front desk and housekeeping teams to prevent this from happening again. We value your feedback and will use it to ensure we are more consistent with our service levels. We hope we have the chance to make it up to you at a future date. Sincerely, Hotel Management 

Business response:

Sinclair, thanks so much for the terrific review. We are pleased everything went great for you during your visit and that our wonderful location made it even better. Thank you for choosing Extended Stay America. We look forward to your next stay! Sincerely, Hotel Management 

Business response:

Helena, thank you for staying with us and for the review. We are sorry for the maintenance issues you experienced while here and regret the inconvenience caused. Your feedback has been shared with the appropriate team, and we are taking immediate steps to ensure such mistakes are not repeated again. It was a pleasure hosting you, and we hope to have a second chance of welcoming you back for a much better experience. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We are pleased to know you had a good time here and were satisfied with the service provided by our front desk associates. Thanks again for your feedback, and we would love to welcome you back the next time you are in the area. Sincerely, Hotel Management