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Extended Stay America - Atlanta - Gwinnett Place
- Hotels
- Duluth, GA
About this business
Location details
3390 Venture Pkwy. NW, Duluth, GA, 30096, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very noisy. Bathroom was dirty.
Business response:
Thanks for evaluating your stay. We are sorry for the cleanliness and noise issues you encountered while here. We regret the inconvenience it caused. Your feedback is appreciated as it will help us improve our service and facilities moving forward. It was a pleasure hosting you, and we hope to welcome you back soon. Sincerely, Hotel Management
Good Value. Good value for the money. Check in and out was quick and easy. Room was clean and AC blew cold.
Business response:
It was a pleasure to have you as our guest at Extended Stay America. We are delighted to read you found us to be a good value and that our facilities were perfect for your needs. Thanks for allowing us to be of service. We look forward to your next visit. Sincerely, Hotel Management
The room did not have a shower curtain, and there was a used washcloth hanging in the shower. The sheets on the bed had long black hairs all over them, as if they had not been changed since the last guest.
Business response:
Please accept our sincere apologies that we failed to provide you with the clean and comfortable room that you deserved and regret the inconvenience caused. We take the cleanliness of our rooms very seriously and steps are already underway with our housekeeping team to ensure this does not happen again. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
Could use updating into the modern age There were very limited electrical outlets in this room. No extra near the bed, so I had to give up light and alarm clock to plug my phone and computer in. Not an acceptable thing in today's day and age.
Business response:
Thank you for taking the time to share your feedback. We are pleased to know you stayed with us, but we are sorry for not meeting all of your expectations. Your comments show that we have room for improvement, and we assure you we will. We hope you will consider us again the next time you are in this area. Sincerely, Hotel Management
Another good experience at Extended Stay I came into town for an event at the Infinite Energy center and extended stay had the best price for a larger room to accommodate 6+ guests. I had a little trouble checking in, but it was quickly resolved.
Business response:
Thank you for being our guest at Extended Stay America. We are pleased our location was perfect for your needs and that you were impressed with the great value we offer. It was a pleasure having you here, and we look forward to seeing you again soon. Sincerely, Hotel Management
My extend stay I used this place as a temporary home it was generaly ok with its upside and downside management was not helpful
Business response:
Patricia, thank you for choosing us. It feels good to know you had a pleasant stay with us that our offerings were to your satisfaction. However, we are sorry for the inconvenience you had while you were here. We hope the positive aspects of your stay will bring you both back to us. Sincerely, Hotel Management
Noise on freeway. Overall it was ok. The noise from the passing cars on the freeway made sleep almost impossible.
Business response:
Thank you so much for the feedback. It’s a pleasure knowing your overall visit with us was an enjoyable one. Having said that, we are sorry for the noise issue you experienced while here. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Room for family Nice room, staff was a little standoffish. They seemed reluctant to provide needing for the pull out sofa. The other room that was with me did not have a working bathroom light and they said they couldn't get one until the morning. It seemed like they needed more staff. The room itself was nice. The continential breakfast consist of prewrapped muffins, breakfast bars, oatmeal and coffee.
Business response:
Thank you for being our guest at Extended Stay America. We are pleased to know you liked your room. We are sorry for all the difficulties you had here. Your feedback is of utmost value, and we will use it as a training tool to improve our performance moving forward. We hope the positive aspects of your visit will encourage you to choose us again in the future. Sincerely, Hotel Management
Inspect your room first Stains on the bed I had to sleep on top of the covers
Business response:
Terry, thank you for being our guest. We hope your overall experience was pleasant. We’re sorry for the cleanliness issues you experienced here. We have shared your comments with our housekeeping staff, and we will be more diligent in our efforts. We hope the positive aspects of your visit will encourage you to choose us again in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Atlanta - Gwinnett Place
How is Extended Stay America - Atlanta - Gwinnett Place rated?
Extended Stay America - Atlanta - Gwinnett Place has a 3.4 star rating with 2,731 reviews.
When is Extended Stay America - Atlanta - Gwinnett Place open?
Extended Stay America - Atlanta - Gwinnett Place is open now. It will close tomorrow at 12:00 a.m.