Extended Stay America - Atlanta - Gwinnett Place

Business response:

Thank you for evaluating your stay. We are sorry about the issues you experienced with your reservation, and even more that we did not appropriately correct the situation. Your experience is not indicative of the service we train our associates to provide. We have shared your feedback with the entire team as we take your comments seriously, and our training will be revisited to ensure this does not happen again going forward. We truly regret the inconvenience caused, and please give us another chance to make it up to you on ... read more

Business response:

Andrea, thank you for staying at Extended Stay America - Atlanta - Gwinnett Place. We take great pride in delivering excellent accommodations and comments like yours assure us that we are on the right track. We hope to welcome you back very soon. Sincerely, General Manager 

Business response:

Wow - Gary, thanks for including Extended Stay America - Atlanta - Gwinnett Place in your travel plans. We are delighted to know all went great during your stay and that you were satisfied with all that we have to offer. It was so good to have you here, and we look forward to welcoming you back soon. Sincerely, General Manager 

Business response:

Many thanks for taking the time to post your rating online. Impressing our guests is our top priority, so we are glad that you were left with a good impression. It was a pleasure to have you as our guest, and we hope to see you again soon at Extended Stay America - Atlanta - Gwinnett Place. Sincerely, General Manager 

Business response:

Thanks for the awesome feedback. Our top priority is for you to have an enjoyable and comfortable stay and from your five-star rating, it appears that we delivered on both counts. It was a pleasure having you here at Extended Stay America - Atlanta - Gwinnett Place, and we hope you will come and see us again soon. Sincerely, General Manager 

Business response:

Lawrence, thank you for your fantastic rating! We're pleased you stayed at Extended Stay America - Atlanta - Gwinnett Place and even more pleased that you were completely satisfied. We look forward to having you as our guest again soon! Sincerely, General Manager 

Business response:

Thank you for being a guest at our hotel. We are pleased to know you enjoyed your overall stay. However, we apologize for the noise issues you experienced. On rare occasions we have guests who do not adhere to the property rules concerning noise, resulting in disrupted sleep and annoyance for all those in the immediate vicinity. We are terribly sorry you had an uncomfortable night and hope you will give us a chance to serve you better in the future. Sincerely, General Manager 

Business response:

Sondra, thank you for making us your preferred hotel. We're glad to know we have succeeded in providing you the type of stay that has you choosing to stay again and again. This is the best compliment we can ever receive, and we truly appreciate it. We look forward to your next stay at Extended Stay America - Atlanta - Gwinnett Place. Sincerely, General Manager 

Business response:

Sondra, it was a pleasure to have you as our guest at Extended Stay America - Atlanta - Gwinnett Place. We are delighted that you enjoyed our outstanding service. I will share your praises with my team. Thanks for being our guest, and we look forward to your return! Sincerely, General Manager