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Extended Stay America - Atlanta - Marietta - Interstate N. Pkwy
- Hotels
- Atlanta, GA
About this business
Location details
2225 Interstate N. Pkwy. W., Atlanta, Atlanta, GA, 30339, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Please give me a refund. This property was disgusting! There were red stains on the carpet on two places that I couldn't help feeling like they were blood stains!! Please email me to explain how I go about getting a refund!
Business response:
Sarah, thank you for being our guest. We apologize for the cleanliness issue you encountered here which impacted your overall experience with us. Your feedback has been shared with the housekeeping team for review and action. Please consider giving us a chance to improve our impression of us on your next visit to our area. Sincerely, Hotel Management
UNSAFE ENVIRONMENT We didn’t notice that our room door didn’t automatically latch when we pulled it shut . Around midnight we had an INTRUDER step into our room. Thankfully my husband was awake and got him out of the room. He immediately took the INTRUDER to the front desk. The person on staff said that the man was a long term guest, who wasn’t even staying anywhere near our room. Supposedly she was going to report the incident to management, but when we checked out in the morning we saw him loitering in the lobby. We feel t... read more
Business response:
Anne, thank you for choosing our hotel. We are sorry for the unfortunate incident you mentioned and regret your stay with us was not a pleasant one. We understand your concern and have shared it with the appropriate team so that we can make our future guests experience a comfortable one. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
This property needs renovating. It is not well kept up and it was not clean. The stove was old the elevator was dirty. The only good thing about it is it's in a great area of town.
Business response:
Thank you for your review. We apologize for the cleanliness issues you encountered in your suite. Your feedback will be shared with our housekeeping team for review and action. Also, we will share your valuable comments regarding the updates with our Brand Leaders so that they can take the necessary steps to make our future guests experience a better one. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Hidden mishap The hotel first said i could extend my stay gor 10.00 per hr then said oh bo we are sold out thet are misinformed and very distant from reality
Business response:
Rosenetta, thank you for your review. We are sorry for the issues you had due to poor communication and regret the inconvenience it caused. We truly take pride in our guest service and the feedback we receive, good or bad, helps us to improve our services going forward. We hope you will return so we can make it up to you. Sincerely, Hotel Management
Breakfast sucked, no fruit, juice, milk or cereals. Real poor breakfast even for a go breakfast
Business response:
Thank you for your feedback. We are sorry our complimentary grab-and-go breakfast did not meet your satisfaction. When we receive this type of valuable feedback, it is always shared with our Brand Leaders so they have knowledge of our guests' desires regarding breakfast choices. Please consider staying with us again. Sincerely, Hotel Management
Roaches broken air-conditioning leaks in ceiling and nasty room uncomfortable beds
Business response:
We truly apologize for the many difficulties you faced during your stay with us. The housekeeping and maintenance teams have been made aware of the in-room problems you described and we will ensure these are taken care of. Moreover, our pest control provider will service the hotel, and we are working to ensure procedures are being followed to prevent such issues in the future. We are also sorry for the disappointment you had with the comfort of your bed. We wish we had the opportunity to address this while you were here as w... read more
I paid for a room in advance, even called morning of reservation to let place know it would be a late check in. Arrived at 11:30pm with no rooms available. Woman behind counter wouldn’t refund money wouldn’t let me speak to a manager, and was extremely rude. I’ve been calling for 2 days and still haven’t spoke to a manager and still haven’t received refund. Hands down the worst place I’ve ever dealt with.
Business response:
Anthony, thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
We arrived at this property after driving many hours with our four daughters on our way back from Christmas vacation. When we arrived in the later evening, there was a short line of people. However, it moved slow because one of the two clerks was on the phone ordering a sandwich while the guests were waiting in line. Once we received the access to our room, we were shocked that there were not any utensils, plates, etc. What is the purpose of the mini kitchen if it is not functional? Next, when we pulled out the sofa bed, it ... read more
Business response:
We apologize for not being able to deliver the professional service that you should always expect from us. What you experienced is not acceptable, and we will surely be working on the feedback provided to enhance our service levels. Please accept our apologies as your experience was impacted due to the cleanliness issue in your room. Your concern is shared with the housekeeping team for review and action. It was also disappointing to read our grab-and-go breakfast was not up to your expectations. Your feedback about the brea... read more
Frequently asked questions about Extended Stay America - Atlanta - Marietta - Interstate N. Pkwy
How is Extended Stay America - Atlanta - Marietta - Interstate N. Pkwy rated?
Extended Stay America - Atlanta - Marietta - Interstate N. Pkwy has a 3.2 star rating with 2,269 reviews.
When is Extended Stay America - Atlanta - Marietta - Interstate N. Pkwy open?
Extended Stay America - Atlanta - Marietta - Interstate N. Pkwy is open now. It will close tomorrow at 12:00 a.m.