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Extended Stay America - Atlanta - Marietta - Interstate N. Pkwy
- Hotels
- Atlanta, GA
About this business
Location details
2225 Interstate N. Pkwy. W., Atlanta, Atlanta, GA, 30339, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room was dirty with a lot of roaches everywhere. The tub was fill with mold. The lock on the door was broken
Business response:
Please accept our sincere apologies for the disappointing stay you had, and we regret the issues you encountered in your room. We have shared your comments with the housekeeping and maintenance team to improve our service and facilities going forward so we can better serve our future guests. Also, our pest control provider has serviced our hotel, and we are working to ensure such issues do not happen in the future. We understand your frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Ho... read more
My room was filthy, we had to purchase cleaning supplies to clean our room and bathroom and kitchen.
Business response:
Mark, thank you for being our guest. We apologize for the cleanliness issues you had in your room and regret the inconvenience it caused. Your feedback has been discussed with our housekeeping team to make sure we are consistent with our service delivery. We value your business and hope to welcome you back so that we can make it up to you. Sincerely, Hotel Management
Somebody stole my clothes out of the laundry... 😡
Business response:
Desiree, thank you for your feedback and for being our guest. We apologize for the unfortunate incident of you losing some of your clothes from the laundry. Please be assured that we will look over your comments. We regret the inconvenience caused and hope you will consider staying with us again when you return to this area. Sincerely, Hotel Management
Could of been a lot cleaner our first room had stains on the pullout mattress and tub was filthy so we switched to another room that wasn’t all that much better . We asked for sheets for the pullout bed they said no sheets come with it we end up having to buy our own sheets because we needed the extra bed for the kids , We stayed for 4 days you can only get towels if you bring down your used ones first , & oh “no extra” it was 5 of us in the room but only allowed 2 wash cloths . Anyway I’m used to house keeping coming with t... read more
Business response:
Thank you for being our guest. We regret your disappointment with our hotel policy and apologize for the issues you encountered in your initial and second room. We have relayed your concerns with our housekeeping team to take the necessary actions. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Had to ask for everything tv remote soap had one small towel
Business response:
Stu, thank you for being our guest. It was disappointing to read your review, we are sorry for the difficulties experienced in your room. Your comments are noted, and we assure you they will be discussed with the housekeeping team to take appropriate actions. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
Business response:
Please accept our apologies for not living up to your expectations during your visit. We want every guest who stays with us to have an exceptional experience. We did not make that happen for you, and we are truly sorry. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Stay away Just stay away. This hotel has gone down hill. They are under staff for housekeeping and the rooms are filthy. The night i checked in I found mold in my bathroom. I could go on and on about how dirty the rooms are but its just wasted energy.
Business response:
Robin, on behalf of our entire team, please accept our sincerest apologies for our hotel not living up to your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with the head of our Housekeeping Department and housekeeping associates to ensure that it does not happen again. Thank you for choosing to stay with us again, and we hope you will give us another chance to provide you with the perfect visit you deserve. Sin... read more
It was unpleasant it was not clean haven't had roaches in a row and a hotel phone has been smoke free and it was not
Business response:
It is disheartening to read about your experience with us. We take great pride in maintaining our property spotless, but it seems we fell short in making this during your visit. Your feedback will be shared with our entire team to ensure we are more diligent moving forward. We hope you will choose us again on your next visit to our area. Sincerely, Hotel Management
When I arrived at the hotel, I was put in a very dirty room. It’s like housekeeping doesn’t exist there. Dusty, I used some cleaning wipes to clean the tables and the wipes were turning all black. There was no remote for TV and the microwave ring was missing. Walking in the hallways you can smell weed everywhere. The next day when I came back to my room, my key wasn’t working. When I went to ask why, a hotel staff was very rude and very unprofessional. I will never stay there. I wouldn’t recommend anyone to do it.
Business response:
Please accept our apologies for your unpleasant experience during your visit. We are very sorry the rooms allocated to you were not in good condition. Your feedback is of utmost importance so it has been discussed with our housekeeping and maintenance department in an effort to improve our service levels moving forward. We are also sorry for the incident you encountered with our staff. We work hard to deliver a service that is best in class, and you deserved better from us. We hope you will reconsider a future stay as we wou... read more
Frequently asked questions about Extended Stay America - Atlanta - Marietta - Interstate N. Pkwy
How is Extended Stay America - Atlanta - Marietta - Interstate N. Pkwy rated?
Extended Stay America - Atlanta - Marietta - Interstate N. Pkwy has a 3.2 star rating with 2,269 reviews.
When is Extended Stay America - Atlanta - Marietta - Interstate N. Pkwy open?
Extended Stay America - Atlanta - Marietta - Interstate N. Pkwy is open now. It will close tomorrow at 12:00 a.m.