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Extended Stay America - Atlanta - Marietta - Interstate N. Pkwy
- Hotels
- Atlanta, GA
About this business
Location details
2225 Interstate N. Pkwy. W., Atlanta, Atlanta, GA, 30339, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It has a lot of room, it has a kitchen in refrig and stove. What I didn't like was that it had roaches and anits
Business response:
Thank you for your feedback and for choosing to stay at our hotel. Please accept our apologies for the insects in your room. Our pest control provider has serviced our hotel, and we are working to ensure such issues do not happen in the future. We are sorry and hope you will consider staying with us again. Sincerely, Hotel Management
REFUSED TO HONOR GUARANTEED RESERVATION. SAID THEY WERE OVERBOOKED, AND WOULD NOT CHARGE ME BUT CHARGED ME ANYWAY. REFUSED TO PROVIDE ANY ASSISTANCE IN LOCATING ALTERNATIVE LODGING. After I called around and found alternative lodging, I sent an email reminding them not to charge me -- they never responded. AVOID ATTEMPTING TO STAY HERE!
Business response:
Thank you for being a guest at our hotel. We sincerely apologize for what transpired and appreciate you bring this matter to our notice. As your review is anonymous, we would appreciate additional information to properly investigate and follow up. Thus, we humbly request you to reach us at our hotel. We highly appreciate your patience in this situation. Sincerely, Hotel Management
Reservation got cancelled n noone called. I called to let them no we were going to b a few minutes late an was told I we r all booked didn't someone call u. Uh no I didn't get a call. Smh
Business response:
We apologize that we did not have any available rooms when you arrived at our hotel. We understand your frustration, as our rooms were full to capacity. We are terribly sorry for this inconvenience and hope you will choose to book a room with us in the future. Sincerely, Hotel Management
Hotel smelled like smoke in our non-smoking room. Everything was dirty. Check in took 30 minutes. There were no clean sheets for the sofa bed. No clean sheets even at the front desk! Terrible. What a mess.
Business response:
Thank you for being our guest and for reviewing your stay. We do want to apologize for not providing the refreshing room you were expecting upon arrival. We will follow up with our housekeeping staff to make sure we are flawlessly preparing each room for our guests. Thank you once more for choosing us; we appreciate your business. Sincerely, Hotel Management
Very noisy. Hair in the bathtub. Hallways smelled awful. Staff was nice.
Business response:
Thank you for taking the time to post a review. We regret the noise disturbance you encountered and apologize for the cleanliness issues you encountered. We will share your comments with our cleanliness issues you encountered and will make sure we are more diligent going forward. On a positive note, we are happy you were pleased with the service our associates provided. We hope to have the chance to welcome you back and redeem ourselves. Sincerely, Hotel Management
Clean better
Business response:
We appreciate you choosing our hotel. We are very sorry you were disappointed. Our goal is always on the comfort and satisfaction of our guests. Therefore, we apologize for any concerns or frustrations you experienced during your time with us. We hope you will consider staying with us again the next time you are in the area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Atlanta - Marietta - Interstate N. Pkwy
How is Extended Stay America - Atlanta - Marietta - Interstate N. Pkwy rated?
Extended Stay America - Atlanta - Marietta - Interstate N. Pkwy has a 3.2 star rating with 2,269 reviews.
When is Extended Stay America - Atlanta - Marietta - Interstate N. Pkwy open?
Extended Stay America - Atlanta - Marietta - Interstate N. Pkwy is open now. It will close tomorrow at 12:00 a.m.