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Extended Stay America - Atlanta - Marietta - Interstate N. Pkwy
- Hotels
- Atlanta, GA
About this business
Location details
2225 Interstate N. Pkwy. W., Atlanta, Atlanta, GA, 30339, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The whole experience was bad. No sheets or TP or pillows.
Business response:
Please accept our apologies for the housekeeping issues you had in your room, and we regret the impact it had on your stay. Your experience is noted and has been brought to the attention of the team to be more diligent moving forward. Again, we apologize and hope you will stay with us again so we can have a chance to provide you with the flawless visit you deserve. Sincerely, Hotel Management
They need to give a better service, the property was not cleans a totally
Business response:
Thank you for being our guest. We are sorry for the service issues you faced while you were here. We have shared your feedback with the team so that we can provide a much better experience for our guests going forward. We also apologize for the cleanliness issues you experienced during your stay. We take great pride in the service, cleanliness, and maintenance of our property, and we hope this isolated incident will not keep you from returning to enjoy a great experience next time. Sincerely, Hotel Management
Seen bugs in the room. They don't care when they were informed about
Business response:
Non, thank you for the review. We are sorry for the insects you encountered in your suite during your visit and regret the inconvenience it caused. We have informed our pest control provider and are working to ensure procedures are being followed to prevent such problems in the future. We also apologize this was not handled correctly; we are taking measures to ensure the complete satisfaction of our valued guests going forward. Thank you for your feedback, and we hope you will give us another chance to demonstrate the excell... read more
Ugh! Bad idea!! Not a good experience! Staff was friendly but the room was dirty, roaches came out of the wall socket, kitchen was awful, and sheets were smelly. Need an overhaul!!
Business response:
Jessica, thank you for taking the time to review your experience and letting us know how we can improve. Although you liked our staff, we are sorry for the cleanliness issues you experienced in your room. We have shared your concerns with the housekeeping team to ensure a better experience going forward. Also, we have informed our pest control provider regarding the insects and are working to ensure procedures are being followed to prevent such problems in the future. We hope you will give us a second chance to deliver the t... read more
After nearly 12 hours of driving, arrived in the early morning hours. Best thing about this hotel was proximity to I-75. Other than than, easily worst hotel I've stayed at in years... Clerk was on her cell phone having discussion while simultaneously checking us in. Only had two rooms left at that hour. After 20 minutes, finally got to room and found huge dead cockroach on floor and another live one scampered away. I managed to kill the live one. Being exhausted and not wanting to wait another 30 minutes for another room, we... read more
Business response:
Scott, we sincerely apologize for the situation you described. You are absolutely correct to expect a comfortable, clean environment when staying with us. Although we treat regularly, to uphold our company's high standards, we have contacted our pest control provider to address the issue as quickly as possible. Thank you for bringing this to our attention. We work hard to make our guests happy, and we obviously failed in this case. Hopefully, you will reconsider us as your hotel of choice if you are in the area again. Sincer... read more
Needs serious work Side door to enter the hotel was broken...complete access to anyone not staying at the hotel. It did not feel safe. Coffee was almost always not there. My room was near some kind of equipment room, and there were doors banging and loud disruptions nearly every night of my stay. I survived it but it was not a comfortable stay.
Business response:
We would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We will be reviewing our guidelines to provide a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, Hotel Management
Difficult to find - very poor breakfast selection.
Business response:
Gerald, we are sorry for the problems you faced while reaching our hotel and for disappointing you with our breakfast offerings. Your concerns will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. We hope you will come back to stay with us another time and hope our breakfast selections are more to your liking. Sincerely, Hotel Management
Worst stay ever..the faucet leaked allnight and the elevator wasn't working
Business response:
Thank you for choosing to stay at our hotel. We apologize for the maintenance issues you faced in your room, as well as the elevator not being operational during your stay. We know such problems can have a significant impact on a guest's experience, and we will be sure to take care of it on your next visit. We hope you will consider giving us another chance in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Atlanta - Marietta - Interstate N. Pkwy
How is Extended Stay America - Atlanta - Marietta - Interstate N. Pkwy rated?
Extended Stay America - Atlanta - Marietta - Interstate N. Pkwy has a 3.2 star rating with 2,269 reviews.
When is Extended Stay America - Atlanta - Marietta - Interstate N. Pkwy open?
Extended Stay America - Atlanta - Marietta - Interstate N. Pkwy is open now. It will close tomorrow at 12:00 a.m.