This profile has been claimed by the business owner or representative.
Extended Stay America - Atlanta - Marietta - Interstate N. Pkwy
- Hotels
- Atlanta, GA
About this business
Location details
2225 Interstate N. Pkwy. W., Atlanta, Atlanta, GA, 30339, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My 12 year old daughter was woken up at 3:30 am by a roach crawling across her face . When she woke us up and turned the lights on on the room we saw several more. Ruined all of our nights.
Business response:
Thank you for being a guest at our hotel. We are very disappointed to read your concerns and regret the inconvenience you had in your suite. We assure you corrective actions are underway by our housekeeping and pest control teams. We hope you will consider staying with us again so we can prove our dedication to a refreshed guest experience. Sincerely, Hotel Management
wasted our time showing up! Reserved room, got there and they were sold out.At first they said that we didn't have a reservation, then came out to the parking lot to tell us they found it, but they were still sold out. Nothing available, and offered no resolution other than to go to Hotels.com and ask for a refund. Hospitality was not their strong suit! They could have suggested another hotel nearby the area, or helped us at all...
Business response:
Jennifer, thank you for choosing us. We are sorry for the reservation issues you encountered at the time of check-in and that our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
Disappointed Room was dirty. Bugs on counter. Tissue and Kleenex on floor. They were working on the roof but that was fine. Carpets in hall were dirty and so were elevators. We have stayed here numerous times in the past and were happy. This was different. AC would not cool room down. Disappointing stay.
Business response:
Anthony, on behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with the head of our Housekeeping Department and housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
DO NOT STAY HERE!!! Arrived late at 11:00pm. Staff were very unhelpful. Took 15 mins to check us in. No carts for our luggage. Stayed on the third floored with four small children - multiple, multiple trips to bring everything we needed up. Then the room - no toilet paper. No bedding for the pullout sofa (another trip downstairs). No plates, cups, bowls, knives, forks etc. Nothing - at an extended stay???? TV didn't work, either of them. Service was down. Got in late, then was greeted to men hammering on the roof at 8:00am i... read more
Business response:
Thank you for your review. We sincerely apologize for the issues you encountered during your stay and regret the inconvenience caused. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members to address the problems you outlined. Kindly note, to ensure the cleanliness of kitchenware, they are kept at the front desk and are delivered to your suite upon request. We hope you will consider giving us another chance to prove ... read more
Worst stay The hotel needs major renovations. The posted elevator certificate is over 4 months expired. The first room was made up with hair on the sheets. The second room didn’t have any remotes. When we spoke with front desk apparently there were many complaints about no remotes in the rooms. I don’t understand how this location had 3 star rating. It’s a motel.
Business response:
Tarrezz, thank you for sharing your concerns with us. We would like to offer our sincere the problems you experienced during your stay. We appreciate your comments with regard to the elevator and assure you to share them with our leadership team. We will also discuss your comments for the issues in your suite with our housekeeping associates to be more diligent moving forward. Thank you once again for selecting our hotel, and we hope you will afford us the opportunity to deliver an enhanced experience. Sincerely, Hotel Manag... read more
Non-smoking room smelled of cigarettes. Could smell through my air vents anything people were cooking around me. Screaming neighbors and dogs barking were a major disruption. Checked out early.
Business response:
Thank you for sharing your concerns through your feedback. We sincerely apologize for the smokey experience you had in your suite. We will utilize your comments to enforce our no-smoking policy more effectively. We also regret the disturbance which impacted your stay. We wish we had an opportunity to address this and make your visit a relaxing one. We hope to host you again in the near future. Sincerely, Hotel Management
Didn't like the fact they didn't have a room for us! Told us they would comp us. Haven't received a dime since we left!
Business response:
Thank you for sharing your feedback with us. It was disheartening to read about your experience, and we regret the inconvenience you experienced. As your review is anonymous, we would appreciate additional information to properly investigate and follow up. Thus, we humbly request you to reach us at our hotel. We highly appreciate your patience in this situation. Sincerely, Hotel Management
Unpleasant stay The front desk staff were very nice. That is the only good thing I can say about our stay. The room smelled very bad. We bought air freshener and it still didn’t help. The room wasn’t cleaned the entire time we were there. I had to ask for clean towels. The floors were so dirty that even with socks on we still slid around with our feet on a towel. There was clumps of hair by the AC unit. The whole place was just dirty.
Business response:
Jennifer, thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a... read more
No way
Business response:
Thank you for your review. We are disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything less than exceptional. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Atlanta - Marietta - Interstate N. Pkwy
How is Extended Stay America - Atlanta - Marietta - Interstate N. Pkwy rated?
Extended Stay America - Atlanta - Marietta - Interstate N. Pkwy has a 3.2 star rating with 2,269 reviews.
When is Extended Stay America - Atlanta - Marietta - Interstate N. Pkwy open?
Extended Stay America - Atlanta - Marietta - Interstate N. Pkwy is open now. It will close tomorrow at 12:00 a.m.