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Extended Stay America - Atlanta - Marietta - Interstate N. Pkwy
- Hotels
- Atlanta, GA
About this business
Location details
2225 Interstate N. Pkwy. W., Atlanta, Atlanta, GA, 30339, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There was a car out front that looked extremely sketchy because it was full of trash. So full you couldn’t get in to drive it. Tried to check in early before the game. Was told no. That’s understandable. Was also told there were no bathrooms in the lobby. Came back after the game and walked around the whole first floor trying to find someone to check me in. Someone appeared after about 10min. The bathtub was completely stopped up and never attempted to drain. The exhaust fan shrieked like a banshee. There was random trash th... read more
Business response:
Dear Christopher, We regret that we couldn't give you a better impression from the moment you arrived, and we apologize for any frustration this undoubtedly caused. The lack of hospitality from our associate and the condition of our property you describe are unacceptable and not representative of our quality standards. Rest assured, we will take the necessary steps to address any issues and ensure all our guests receive the service they deserve. We appreciate your patience, and we hope this unfortunate situation will not pre... read more
We booked this hotel to be near Truist Park for the Braves game the next day. ‘Breakfast’ was included and was not what I would call breakfast. It consisted of prewrapped muffins, bars and coffee. There was not a coffee pot in the room, which was the first time in years we couldn’t make coffee while while getting ready. The facility is definitely in need of a facelift with the carpet worn and the AC super loud. We stayed 2 nights ago, and were charged $100 deposit which still hasn’t been credited to my charge card. I will gi... read more
Business response:
Dear Carol, Thank you for choosing us for your recent stay. Please accept our apologies for not meeting your expectations with our accommodations, and we regret your disappointment with our breakfast selections. Your honest comments will be shared with our associates, and we will use them for future improvements. If you have any further questions or concerns, please do not hesitate to reach out to us directly at the hotel. Your comfort and satisfaction are our top priority, and we hope to welcome you in the future to enjoy t... read more
There no was potable water to drink
Business response:
Dear Erly, Thank you for being our guest. We are sorry for not meeting your expectations. Our front desk team is always available to help you, and we shall check with them as to what went wrong and if they still need to include anything. Although your experience is not typical, we have room to improve, and you are assured that we will. Please allow us to make it up to you on another visit.Sincerely,Hotel Management
Not Pleased With Cleanliness The cleanliness of this hotel was terrible. There was trash outside of the hotel and inside. The hallways had trash every where. Our room was very dirty. There was clothes in several of the drawers and there there was loose medication in one drawer. Lastly, the toilet was not clean. Overall, not pleased with our stay and will not return.
Business response:
Dear John, Thank you for taking the time to share your feedback about your recent stay at our hotel. We sincerely apologize for the poor cleanliness and the issues you encountered during your stay. We understand that this is not the level of service we strive to provide our guests, and we appreciate you bringing it to our attention. We will notify our housekeeping team to ensure that this does not happen in the future. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.... read more
Avoid IT. We went for 3 days on 2 rooms. Bathroom shower gets about 3 inches while showering and takes 2 hours to go down. Went to the lobby and didn' t have more roons available also no personel to fix it on weekend. AC unit does not cool the air. Bathroom didn't light turn on. They didnt have personel to fix it during weekend.
Business response:
Dear Guest, Honest reviews such as yours help us as we continuously focus on improving our services for our guests, and we sincerely apologize for the maintenance issues in your suite. We have a duty to follow the processes in place to ensure each guest suite is well maintained. Additionally, we have a responsibility to place a suite in an out-of-order status when it does not meet our standards. Our guests deserve a clean, well-maintained, and comfortable suite while staying with us. Therefore, we hope you will accept our ap... read more
Frequently asked questions about Extended Stay America - Atlanta - Marietta - Interstate N. Pkwy
How is Extended Stay America - Atlanta - Marietta - Interstate N. Pkwy rated?
Extended Stay America - Atlanta - Marietta - Interstate N. Pkwy has a 3.2 star rating with 2,269 reviews.
When is Extended Stay America - Atlanta - Marietta - Interstate N. Pkwy open?
Extended Stay America - Atlanta - Marietta - Interstate N. Pkwy is open now. It will close tomorrow at 12:00 a.m.