Extended Stay America - Atlanta - Marietta - Windy Hill

Business response:

Dear Gregory, Thank you for reviewing our hotel. Please accept our apologies for the issues in your room and the inconvenience caused by moving to a new one after your arrival. Our rooms are subject to strict standards of cleanliness, and what you described is not acceptable or normal at our hotel. Please know this is not usual for us, and we assure you we will look into the situation further. Please note that refunds over 100.00 will be mailed by check within 14 days of departure, and we apologize if there was any miscommun... read more

Business response:

Dear Di, We regret that we couldn't give you a better impression of our hotel, and we wish we could have had the opportunity to address your concerns while you were still here. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit. Sincerely,Hotel Management 

Business response:

Dear Angela, We're sorry to read that your stay at our hotel did not meet your expectations. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. We will address these concerns with the appropriate individuals to see what went wrong and avoid such inconvenience. We hope you will give us another opportunity so we can leave you with a much better impression o... read more

Business response:

Dear candace, Thank you for reviewing your stay. We apologize for the inconvenience you experienced due to the cleanliness issue you experienced. We follow the most rigorous industry standards regarding the cleanliness and pest control of our rooms, but the room you occupied will be professionally inspected and treated as a precaution. Thank you again for bringing this to our attention, and we hope to welcome you back soon.Sincerely,Hotel Management 

Business response:

Dear sahmyya, We are sorry to hear that your experience did not meet your expectations and apologize for the inconvenience caused. Please know we have policies and procedures in place regarding your concerns, and we are confident this was an isolated event. In addition, we understand that air quality is important for our guests' comfort and health. We will review this internally so similar concerns do not reoccur going forward. Thank you again for your valuable feedback; this helps us improve the experience for all our guest... read more