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Extended Stay America - Atlanta - Marietta - Windy Hill
- Hotels
- Marietta, GA
About this business
Location details
1967 Leland Dr., Marietta, GA, 30067, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Business response:
We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Just my opinion. There was an odor throughout the hotel. I’m not sure if it was people cooking food or the hotel just needs a good cleaning. When I first got to the room it was decent but later my friend saw ants all over the counter in the kitchen part. The area getting to the hotel was a little cluttered partly because of construction on a near by area. If you are looking for an overnight stay, this might work for you but I don’t suggest any long period stays.
Business response:
Amanda, thank you for choosing to stay with us. We apologize for the smell you experienced while you were here and for the inconvenience you had due to the ants in your room. Please be assured that we have discussed your feedback with our housekeeping team, and we’re working with them to redouble our efforts in order to remove the odor from our property. We have also asked our pest control provider to service your room immediately. We hope you will stay with us another time so we can provide you with a much more satisfying e... read more
Business response:
Thank you for being our guest. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
only good part about this was the location. Dirty room, rude staff that tried to overcharge me and when I called her out on acted as if I was in the wrong. It's cheap so I was expecting the type of guest that would be there...
Business response:
Thank you for taking the time to share your feedback. On behalf of our entire staff, we sincerely apologize for the service and cleanliness issues you experienced. We will be taking action to make sure we are more consistent in providing the level of service you expect and deserve. We hope you will consider giving us another chance so we can restore your confidence in our hotel. Sincerely, Hotel Management
Sleepless in Georgia We arrived early evening and the lady that checked us in was rude. This place was close to the interstate but there were bums and homeless people hanging around, which made the place trashy. We stayed two days and they never cleaned our room, I had to go get Moore towels. The beds were heard and the pillows were flat. I will never stay at another extended stay, ever.
Business response:
Please accept our apology for the issues you experienced during your stay. We are pleased to inform you that, to respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide you this service at your request for a minimal fee. Also, your feedback will be shared with the appropriate team so that we can better serve our future guests. We hope you will consider giving us another chance to prove we are up to the task of deliver... read more
They were rude & seemed to be preoccupied when asked to do something. Also, the room had a bad smell to it.
Business response:
Thanks for evaluating your experience at our hotel. Although you had an overall pleasant stay with us, we apologize for the issue you had with regard to your room and the rude behavior by some of our staff members. Your feedback is noted and it will be used to improve our performance going ahead. We hope to have another chance so we can deliver you an exceptional experience. Sincerely, Hotel Management
Sprinkler system leaked through ceiling and collapsed. Management did very little to clean it up or repair.
Business response:
Thank you for being our guest and for taking the time to leave feedback. We are sorry that you had an unpleasant experience and apologize for the maintenance issue in your room. Our goal is to get everything repaired and in working order, once we are made aware of an issue, so we thank you for letting us know. Thank you again for your feedback, and we hope you will consider giving us another chance to make a better impression in the future. Hotel Management
Frequently asked questions about Extended Stay America - Atlanta - Marietta - Windy Hill
How is Extended Stay America - Atlanta - Marietta - Windy Hill rated?
Extended Stay America - Atlanta - Marietta - Windy Hill has a 3.4 star rating with 1,957 reviews.
When is Extended Stay America - Atlanta - Marietta - Windy Hill open?
Extended Stay America - Atlanta - Marietta - Windy Hill is open now. It will close tomorrow at 12:00 a.m.