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Extended Stay America - Atlanta - Morrow
- Hotels
- Morrow, GA
About this business
Location details
2265 Mount Zion Pkwy., Morrow, GA, 30260, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Stay away This place was a negative 5 at best, MOLD in the shower, pubic hair in the shower, bad smell in the room, kids were stomping all over the 2nd floor with no help from management. Had to track down towels from the front desk because no one left any in the room like in 99% of hotels. The entire hall smelled of marijuana daily, drug deals were taking place in the stairwell bc management disabled the door alarm. Over all it was a bad experience and they didn't live up to their own standards (posted on the bathroom mirro... read more
Business response:
Dear Scott, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. Bringing these concerns to our attention is something we are grateful for, as we are continually growing and improving from our guest feedback. Our policy strictly prohibits the promotion of any illegal activities in and around the hotel. ... read more
On July 3rd I prepaid for a room for 3 nights. At the time I was at the airport waiting for my flight, my flight was supposed to land in ATL a little after 10 pm coming from Houston but my flight got delayed an hour so I didn’t arrive until 11:20 when I got to the airport I had to call an Uber to take me to the hotel, I got to the hotel around midnight and when I got there the guy at front desk told me that my room was sold and no longer available!! There were no rooms available after I already paid $243 for 3 nights through... read more
Business response:
Dear Robert, Thank you for taking the time to leave your feedback. We apologize for the concerns with getting your room and the frustrations caused on your arrival. Unfortunately, financial inquiries on reservations made through a third-party, prepaid booking site, must be made through them, and we suggest you contact them directly. Please let us know if we can be of any help to you in this regard. Thank you once more for choosing our hotel, and we hope you will consider staying with us in the future.Sincerely,Hotel Manageme... read more
This was fine for a quick overnight stay but this play is showing its age and rough around the edges.
Business response:
Dear Josh, Thank you for sharing your experience on your recent visit to our hotel. We are sorry about the inconvenience caused and certainly understand the frustrations of not meeting your expectations. Our dedicated housekeeping team works hard to keep the room updated and checked thoroughly before delivering it to the guest, but we will discuss this with them to review any missing spots and make improvements. Our expert team is already at work to ensure the seamless delivery of the best hotel experience. Please return; we... read more
Rained on my Head I wish that hotels will contact guest in the near future and inform them they are renovating their hotel. I never got the chance to check in because they had no rooms ready for guests. I had to sit in my rental car in the rain on a busy weekend to find a place to lay my head for three nights. Majority of the hotels were sold out or charging expensive rates. I had to spend more money on a hotel that was not in my budget. So overall this hotel gets a negative zero for not communicating with their guests.
Business response:
Dear Dasha, Thank you for sharing your experience with us. We sincerely apologize for the inconvenience you faced during your visit. It is truly regrettable that you were not informed about the ongoing renovations and that there was no room available for you upon arrival. This situation is not acceptable, and we understand the frustration of having to find alternative accommodation, especially during a busy weekend with limited options. We are committed to improving our communication with guests and ensuring that such situat... read more
The property was filthy and smelled. Unsafe and Terrible place.
Business response:
Dear Matthew, Thank you for your feedback. We sincerely apologize for the issues you encountered during your stay. It is disappointing to hear that the property's cleanliness and atmosphere did not meet your expectations. We take guest safety and satisfaction very seriously and are committed to ensuring a comfortable and secure environment for all our guests. Your concerns have been shared with our team to address the issues and make improvements. We appreciate your input and are committed to creating a more welcoming and pl... read more
Frequently asked questions about Extended Stay America - Atlanta - Morrow
How is Extended Stay America - Atlanta - Morrow rated?
Extended Stay America - Atlanta - Morrow has a 3.5 star rating with 1,785 reviews.
When is Extended Stay America - Atlanta - Morrow open?
Extended Stay America - Atlanta - Morrow is open now. It will close tomorrow at 12:00 a.m.