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Extended Stay America - Atlanta - Morrow
- Hotels
- Morrow, GA
About this business
Location details
2265 Mount Zion Pkwy., Morrow, GA, 30260, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Don't WASTE your time they give away your rooms They gave away my rooms bc inwasmt there for checkin
Business response:
Dear Tynorvis, Thank you for bringing this to our attention. We apologize for any inconvenience caused by the issue with your room reservation. Guest satisfaction is our priority, and we are reviewing our procedures to prevent such occurrences in the future. Your feedback helps us improve our service delivery. Please accept our apologies for the inconvenience you experienced. We value your patronage and hope to welcome you back for a seamless and enjoyable stay.Sincerely,Hotel Management
Mildew smell Flickering bathroom light Leakimg sink
Business response:
Dear Antionette, We apologize for the inconveniences you experienced during your stay. Your feedback regarding the mildew smell, flickering bathroom light, and leaking sink is concerning. Providing a comfortable and enjoyable stay is our priority, and we regret that we fell short of your expectations. Rest assured, we are addressing these issues with our maintenance team to ensure they are promptly resolved. Thank you for bringing these matters to our attention, as it allows us to improve our service for future guests. We ho... read more
Cannot believe there was NO ICE MAKER in this motel!! Also, no hair dryer and only 2 little plastic cups in the bathroom!! Needs a total make over. Only positive was a comfortable bed.
Business response:
Dear Joan, Thank you for being our guest. We are sorry for the disappointment and inconvenience caused to you in the room. As an extended-stay hotel, all our rooms have full-size fridges with ice trays, so we do not have any ice machines on our property. Further, we regret if it was not communicated to you that we keep our kitchenware at the front desk to ensure cleanliness and deliver to you on request. On the positive side, it is nice knowing you enjoyed the comforts of the bed. Please return; we will improve your experien... read more
Not clean
Business response:
DearShondora,Thank you for being our guest.Our hotel's prime motto is providing clean accommodation. It is disappointing thata few expectations were not met while delivering the room. We regret that there were cleanliness issues in your room and will discuss them with our housekeeping team to review and take action. Please return, and we look forward to your next stay with a better experience.Sincerely,Hotel Management
It was a very uncomfortable experience the place was filthy
Business response:
Dear Tashieka, Thank you for your review of our hotel. We sincerely apologize that your stay fell short of your expectations, particularly regarding the cleanliness of the accommodations. Your feedback is invaluable, and we will address this concern with our team to ensure a cleaner and more comfortable environment for all our guests. We'd love the opportunity to welcome you back for a much-improved experience in the future.Sincerely,Hotel Management
Light in bathroom didn’t work no maintenance On property no change of towels no housekeeping terrible stay Hotel Was Rude and not helpful would Deff pay extra horrible experience
Business response:
Dear Julie, Thank you for taking the time to post your review. We truly value our guests' comments and opinions. Sorry, we didn't meet your expectations. Your feedback is vital and will be addressed adequately by our concerned team. Our front desk is always there to help you out with anything you need for a comfortable hotel experience. Please never hesitate to connect. Considering this a rare incident, please give us another chance to provide our usual service. Thank you again, and we wish you all the best.Sincerely,Hotel M... read more
Frequently asked questions about Extended Stay America - Atlanta - Morrow
How is Extended Stay America - Atlanta - Morrow rated?
Extended Stay America - Atlanta - Morrow has a 3.5 star rating with 1,785 reviews.
When is Extended Stay America - Atlanta - Morrow open?
Extended Stay America - Atlanta - Morrow is open now. It will close tomorrow at 12:00 a.m.