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Extended Stay America - Atlanta - Morrow
- Hotels
- Morrow, GA
About this business
Location details
2265 Mount Zion Pkwy., Morrow, GA, 30260, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Worst place ever The place smelled of piss, dog and marijuana. The room was not fully cleaned. There was left over hair in the bathroom from, God knows, how long ago and the tub was dirty. The fridge barely stayed cold to get food as an acceptable temperature. The bed was hard and very uncomfortable. I usually don’t mind extended stays but, after this I will never come back again!
Business response:
Dear KEIANNA, Thank you for taking the time to post your review. We truly value our guests' comments and opinions. Sorry, we didn't meet your expectations. We regret the issues you mentioned and will address them as soon as possible, as we always want a happy customer. Please give us another chance to provide our usual service. Thank you again, and we wish you all the best.Sincerely,Hotel Management
After a long day of driving, we decided to put up a night before continuing our journey. Needless to say Extended Stay is off our travel list from now on. The hotel was unkept, the hallway leading to our room and our room itself smelled like cigarette smoke. I won't go into full details on the room other than it needed to be thoroughly cleaned and sanitized.
Business response:
Dear Shaleen, Thank you for being our guest and for the valued feedback. We are genuinely sorry for the cleanliness issues with your guest room and any oversight on our part. We understand how important it is to have a spotless room and one free of smoke. We have strict policies prohibiting smoking in specific areas; therefore, we appreciate you bringing this to our attention so we can address it appropriately. Once again, we are sorry for these concerns and hope to have you back for the seamless, outstanding stay you deserv... read more
Property condition was terrible. Stains in bedroom, bath, and kitchen. Definitely not worth the price
Business response:
Dear TEVIN, Thank you for taking the time to write a review of our hotel. It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide.Sincerely,Hotel Management
No hot water. Elevator not working
Business response:
Dear Christopher, We sincerely apologize for the inconvenience you faced during your stay, especially with the lack of hot water and the elevator being out of service. Your comfort is our priority, and we regret that we fell short of providing the expected amenities. Please be assured that we are actively addressing these issues to ensure a more seamless experience for our guests in the future. We appreciate your understanding, and if your travels bring you back to the area, we would be grateful for the opportunity to provid... read more
There was supposed to be a continental breakfast. There was a sign that said it was served from 630 to 9 o’clock. In the morning, I asked the clerk at the desk about the breakfast. He told me all we had was what was in back of me. It was a coffee pot. That is all. The coffee was weak.
Business response:
Dear Wayne, We would like to express our gratitude to you for choosing our hotel for your stay and sharing your experience. We apologize for any inconvenience you may have faced during breakfast. Your feedback is valuable to us, and we assure you that we will take steps to improve the quality of our breakfast service. We believe our guests deserve the best possible start to their day and are committed to making that happen. We appreciate your suggestions and assure you that we will continue to work towards enhancing our serv... read more
I arrived at the hotel at 1150pm Front desk was unavailable to check me in until 1:30am. They were no where to be found for over an hour. I waited between the lobby and my vehicle. The sign on door said press 0 for assistance and it just rang to the empty desk in the lobby. Extremely inconvenient.
Business response:
Dear Marissa, Thank you for the feedback regarding your stay in our hotel. We sincerely apologize for the inconvenience you faced during check-in due to the long wait. Please know that this is not the standard of service we strive to provide. Your feedback is invaluable in helping us improve and ensure a smoother check-in experience for all our guests. We hope you'll give us another opportunity to serve you in the future.Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Atlanta - Morrow
How is Extended Stay America - Atlanta - Morrow rated?
Extended Stay America - Atlanta - Morrow has a 3.5 star rating with 1,785 reviews.
When is Extended Stay America - Atlanta - Morrow open?
Extended Stay America - Atlanta - Morrow is open now. It will close tomorrow at 12:00 a.m.