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Extended Stay America - Atlanta - Northlake
- Hotels
- Atlanta, GA
About this business
Location details
3300 Northlake Parkway, Atlanta, GA, 30345, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The staff was very friendly. Lucy and the gentleman who worked nights (either Prince or Vince) were very nice and had excellent customer service. However, the room #305 was not clean and and it had a strong odor of cigarette smoke, the toilet and tub were not clean and the appliances were disgusting. There was a half burned candle in the window sill. There was a huge moth on the inside of the window which lets me know someone was smoking with the window opened. My family drove 20 minutes to Buckhead and rented a nice room at... read more
Business response:
Thank you very much for staying at our hotel. We failed you in the most basic of ways by not providing a clean and comfortable guest room and for that we arevery sorry. Be assured we take the cleanliness of your suite and the entire hotel very seriously. Even though this is not a frequent occurrence we recognize that even one time is too many. Remedial steps within our housekeeping department are underway to ensure this does not happen again. We truly hope this unfortunate situation will not prevent you from staying with us ... read more
We stayed there a week and had absolutely no towels to take a bath we had to go buy our own towels. The shower curtain in the bathroom smelled like nothing but urine disgusting.
Business response:
Thank you for your honest comments about your stay with us. We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that we sincerely apologize. We are working with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a bette... read more
Although the picture of the property shows a pool, there is NO POOL. It has been bricked over and turned into a patio. There is also no breakfast, no hairdryer (it's not just that there wasn't one in the room, there was no hairdryer when I asked the front desk). The bathroom sink didn't drain well, the hallways were gross and several lights were flickering like they were ready to go out.
Business response:
Thank you for staying with us and providing your candid feedback. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. Also, we apologize if the hair dryer was not made available to you and regret the inconvenience it caused. We will follow up on your concerns and we will take appropriate steps to ensure a better experience in the future. Moreo... read more
This could be a good value. My room was clean, and furnishings were in good condition. However, when I got to my room there were no towels, shower curtain, or forks or knives. I had to ask for these items, and they were not all available immediately. Also, the gym and several other amenities were not accessible due to construction, but I saw no evidence of any work being performed the whole week of my stay. Is the owner a cheapskate and waiting for construction prices to be reduced? Communication/explanation would be helpful... read more
Business response:
Thank you for your candid evaluation. We regret not meeting your expectations and that you were not aware of our policies. We will share your comments with the appropriate individuals and take steps to elevate our guests' experience. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
I NEVER STAYED HERE EXPEDIA HAD ME TO PAY IT ALL WAY THREW I PULLED UP AT THE HOTEL THEY WAS BOOKED NO ROOMS AVAILABLE LET ME REMIND YOU IT WAS ALREADY LATE AT NIGHT! THE ROOM CANCELED MY NAME OUT THE SYSTEM AND THEY GOES TO SAY THEY DON’T KNOW WHY EXPEDIA BEEN DOING THIS TO PEOPLE SO EXPEDIA CHARGED ME FOR THE DAYS STILL I NEED MY REFUND I NEVER EVER STAYED IN THE ROOM PERIOD EXPEDIA NEED TO UPDATE THEIR SYSTEM.
Business response:
Thank you for your review. We certainly apologize for the issues you encountered with your reservation which led to your disappointing stay. Our hotel has a standard cancellation policy that applies in most situations such as yours. If you made a reservation through a third-party, prepaid booking site, you must make financial inquiries through them. We appreciate your patience, and we hope you will allow us another opportunity to host you in the future. Sincerely, Hotel Management
Terrible Customer service Property would not give refund for having to check out early. Do not stay here if your job might change. Also, called 12 times and when property finally answered the phone, was told a manager would have to make the decision for the refund. Was never able to get manager on the phone and when i was there in person, was told it was managers day off. Was a weekday.
Business response:
Thank you for taking the time to share comments about your stay. We strive to consistently deliver exceptional service, so we apologize you had a disappointing experience with us. We have shared your feedback with my team, and steps have already been taken to ensure these mistakes are not repeated in the future. We truly hope you will give us another chance to prove we are committed to providing outstanding guest service. We look forward to welcoming you back to our hotel. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Atlanta - Northlake
How is Extended Stay America - Atlanta - Northlake rated?
Extended Stay America - Atlanta - Northlake has a 3.2 star rating with 1,227 reviews.
When is Extended Stay America - Atlanta - Northlake open?
Extended Stay America - Atlanta - Northlake is open now. It will close tomorrow at 12:00 a.m.