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Extended Stay America - Atlanta - Northlake
- Hotels
- Atlanta, GA
About this business
Location details
3300 Northlake Parkway, Atlanta, GA, 30345, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Terrible Customer service Property would not give refund for having to check out early. Do not stay here if your job might change. Also, called 12 times and when property finally answered the phone, was told a manager would have to make the decision for the refund. Was never able to get manager on the phone and when i was there in person, was told it was managers day off. Was a weekday.
Business response:
Thank you for taking the time to share comments about your stay. We strive to consistently deliver exceptional service, so we apologize you had a disappointing experience with us. We have shared your feedback with my team, and steps have already been taken to ensure these mistakes are not repeated in the future. We truly hope you will give us another chance to prove we are committed to providing outstanding guest service. We look forward to welcoming you back to our hotel. Sincerely, Hotel Management
Nice nasty The rooms were disgusting. They hadn’t been cleaned. The woman at the front desk was very understanding and accommodating, but I had to book at another hotel after the second room.
Business response:
Shaila, thank you for your review. Please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our room, as this is an essential priority. We will address this matter with our housekeeping team to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon! Sincerely, Hotel Management
Worst hotel ever The room was filthy they had no house keepers the sink was full of dirt we had to go buy our own cleaning supply everything was broke the bathroom door knob was broke the handle on the fridge was broke it was a pile of dirt behind the couch we couldn’t wash they didn’t have no washer and dryer they service was horrible
Business response:
Crystal, thank you for being our guest. A well-appointed suite always makes a guests' visit a comfortable one, so we apologize as this was not your experience with us. We are truly sorry and assure you that we will discuss this with our housekeeping and maintenance teams to take corrective measures. We hope you will give us a chance to provide you with the flawless stay you deserve on a future visit. Sincerely, Hotel Management
Business response:
Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. I would like to start by apologizing to you for not meeting your expectations. We strive to provide all our guests with a comfortable, “home away from home” experience. I am sorry we failed at that mission. We will take your comments and coach our team to provide better service in the future. I hope you will ... read more
This place is awful and need to be taken off Expedia. I called front desk and asked if they were coming to clean the room they said they do it every 7 days I had a executive suite it was 6 of us 2 adults 4 children we asked for new towels since they couldn’t come and clean they said they can only give us 2 at a time it look like they selling p***y and crack out of there no one was ever at the front desk when u needed them I regret staying there I was visiting from Chicago and if I had to stay there again I wouldn’t
Business response:
Thank you for taking the time to review our hotel. We regret we were not able to meet your expectations and are sorry that you were not aware of our updated housekeeping policy. Please know, we have revised our housekeeping practices to include options for when and how we clean your room. Our front desk is available to make arrangements based on your requirements. We are sorry if this was not communicated with you earlier. We hope you will consider giving us another chance to prove we are up to the task of delivering excelle... read more
Business response:
Thank you for taking the time to tell us about your experience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. We hope that you will give us the opportunity to serve to you in the future. Again, thank you for choosing Extended Stay Hotels
I was very disappointed in the condition of the hotel, especially during a pandemic when everything should be even more clean than usual. It just seemed like nobody cared. I had to switch rooms because the first room was so dirty: dirty/sticky floors, stained couch & curtains, grimy bathroom & appliances with a layer of dirt, not dust, dirt like they just got pulled out of storage. The front desk staff helped but in a way that made you feel like they just wanted to throw stuff at you so you’d go away. I didn’t feel welcomed ... read more
Business response:
Thank you for sharing your review. We are sorry for the cleanliness issue you experienced in your initial suite. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double-check each suite prior to occupancy by the next guest. We fell short in our processes and are reviewing them so we can avoid this from happening again. Also, we regret you did not like the behavior of our front desk staff. We have shared your feedback with the appropriate individuals to improve our guest experien... read more
Seriously??! Unexpected expenses, parking $36, deposit $75. No refrigerator, no microwave in room..?? And not to mention, i used my reward night for this stay, cost me just as much!! And there was no access to the balcony.
Frequently asked questions about Extended Stay America - Atlanta - Northlake
How is Extended Stay America - Atlanta - Northlake rated?
Extended Stay America - Atlanta - Northlake has a 3.2 star rating with 1,198 reviews.
When is Extended Stay America - Atlanta - Northlake open?
Extended Stay America - Atlanta - Northlake is open now. It will close tomorrow at 12:00 a.m.