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Extended Stay America - Atlanta - Northlake
- Hotels
- Atlanta, GA
About this business
Location details
3300 Northlake Parkway, Atlanta, GA, 30345, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Made a reservation and when we arrived they said they do not take online reservations and they did not have any rooms. So we were out a room at midnight.
Business response:
Kimberly, thank you for your review. We are disappointed to read about your experience and apologize for the issues you had with your reservation. We are reviewing this with our front desk team to see what went wrong, so we can avoid this in the future. We hope we have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Did not like that there was smoking everywhere and no pool even though the pic had a pool in it. The staff was incredibly nice though!!
Business response:
Wendy, Thank you for sharing your feedback. We apologize our hotel did not have a pool you were expecting, and we will take this opportunity to ensure our website is clear and our front desk staff offers clear communications about our offerings. Thank you for being our guest, and we do invite you to stay with us again in the future. Sincerely, Hotel Management
Room had a bad smell that made my wife nauseous & toilet wasn’t flushing probably they refuse to give us another room, & I have yet to receive my money back
Business response:
Rodrick, thank you for your review. We sincerely apologize for the cleanliness and maintenance issues you encountered during your stay. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members to address the problems you outlined. We would welcome another chance to show you our true hospitality spirit. Sincerely, Hotel Management
500 reasons to not choose this one Cons: (a lot of this was advertised so false advertising) -Pic shows a pool but they laid concrete so no pool. One of the reasons I picked it. -There is no fitness center and didn’t see a business center. -No breakfast in that nice breakfast room. Didn’t see coffee or tea. Snacks for a fee? Only two things to choose from. -No daily housekeeping as advertised. -Parking is shady but right by property. “Permanent extended stay tenants” just kind of linger everywhere outside. -Dirty. From the d... read more
Business response:
Amanda, thank you for your review. Although you slept well on our comfortable bed, we sincerely apologize for the issues you encountered. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members to address the problems you outlined. We hope you will change your mind and give us another opportunity to provide you with the excellent hospitality for which we are known. Sincerely, Hotel Management
My stay was awful. The room I was originally put in had not been properly cleaned - there were stains on the pillows, an entire portion of the carpet was wet, there was an odor that I assume was a result of the wet carpet.
There is no breakfast service- not even coffee. Hallways smelled of weed and room of smoke. Was double charged. There was lots of space for my family in the room, but I was not pleased with property at all. I wasn’t even sure it was actually a hotel.
Business response:
On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. Also, we regret any disappointment you experienced concerning breakfast not being available during your stay. Please know that this information is posted on the hotel website, so our guests can be... read more
The staff was very friendly. Lucy and the gentleman who worked nights (either Prince or Vince) were very nice and had excellent customer service. However, the room #305 was not clean and and it had a strong odor of cigarette smoke, the toilet and tub were not clean and the appliances were disgusting. There was a half burned candle in the window sill. There was a huge moth on the inside of the window which lets me know someone was smoking with the window opened. My family drove 20 minutes to Buckhead and rented a nice room at... read more
Business response:
Thank you very much for staying at our hotel. We failed you in the most basic of ways by not providing a clean and comfortable guest room and for that we arevery sorry. Be assured we take the cleanliness of your suite and the entire hotel very seriously. Even though this is not a frequent occurrence we recognize that even one time is too many. Remedial steps within our housekeeping department are underway to ensure this does not happen again. We truly hope this unfortunate situation will not prevent you from staying with us ... read more
We stayed there a week and had absolutely no towels to take a bath we had to go buy our own towels. The shower curtain in the bathroom smelled like nothing but urine disgusting.
Business response:
Thank you for your honest comments about your stay with us. We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that we sincerely apologize. We are working with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a bette... read more
Frequently asked questions about Extended Stay America - Atlanta - Northlake
How is Extended Stay America - Atlanta - Northlake rated?
Extended Stay America - Atlanta - Northlake has a 3.2 star rating with 1,243 reviews.
When is Extended Stay America - Atlanta - Northlake open?
Extended Stay America - Atlanta - Northlake is open now. It will close tomorrow at 12:00 a.m.