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Extended Stay America - Atlanta - Northlake
- Hotels
- Atlanta, GA
About this business
Location details
3300 Northlake Parkway, Atlanta, GA, 30345, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I arrive at property. It is over booked ,this is the second time it has happened , Extended Stay America has to do better ,it's either the employees not doing there job or bad computer systems.Problem needs to be addressed!
Business response:
Dear Martin, please accept our apologies for the frustrations you experienced due to not receiving the room you booked. We cannot speak on behalf of the agent who assisted with your reservation, but we are very sorry for the inaccurate booking. Please be assured we will take appropriate action where necessary to serve you in the future better. Thank you again for your candid feedback. We hope we have the opportunity to make it up to you on a future visit. Thank you again.Sincerely, Hotel Management
I can’t review everything because we showed up and their system was down. Headquarters was not willing to do an override (though I’m a rewards member) so we had to stay somewhere else.
Business response:
Dear Angela, we regret that we couldn't give you a better impression from the moment you checked in, and we apologize for any frustration this undoubtedly caused. We wish we could have had the opportunity to address your concerns while you were still here, and we're sorry you had to cancel with us. Nothing is more important than ensuring our guests have a comfortable and relaxing stay. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit. Sincerely,Hotel Management
Disgusting. The staff is extremely rude. And the rooms are disgusting and full of cockroaches.
Business response:
Dear rafael, thank you for your feedback regarding your stay with us. We appreciate hearing about the items we do well and the areas we can improve. We regret that you were unsatisfied with some areas during your stay with us. Please accept our most sincere apology for the inconvenience you experienced. We will follow up with the departments mentioned to reinforce our high standards. Thank you once more for your review and for allowing us the opportunity to improve. We hope to welcome you again in the future.Sincerely,Hotel ... read more
Very loud neighbors and hotel in general. The neighbors were making loud noise until 6am. There is little to no noise isolation between the rooms. The breakfast include in our stay is beyond disappointing (packets of oatmeal, granola bars and radioactive muffins on the menu. that's it). We didn't have access to at least a pan. Finally we found and kill two cockroaches who were wandering around.
Hotel definitely not up to par. Room wasn't ready when we went to check in at 4:30pm when check in starts at 3:00pm. There was NO swimming pool even though the website says there was one. Hotel was in the middle of a renovation but it wasn't posted online. The room was dirty like the house keeping rushed to get the room ready. Doors were wet with disinfectant spray that wasn't wiped away. Oven didn't shut all the way so we couldn't have used it if we wanted to. Found what appeared to be a pubic hair in one of the beds. There... read more
Bad experience The shower curtain had blood on it. The refrigerator door wouldn’t stay closed and it leaked water. Called the front desk to report it and it was never addressed. Room had bad smell carpet wasn’t cleaned. Staff wasn’t to helpful or polite
Frequently asked questions about Extended Stay America - Atlanta - Northlake
How is Extended Stay America - Atlanta - Northlake rated?
Extended Stay America - Atlanta - Northlake has a 3.2 star rating with 1,227 reviews.
When is Extended Stay America - Atlanta - Northlake open?
Extended Stay America - Atlanta - Northlake is open now. It will close tomorrow at 12:00 a.m.