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Extended Stay America - Atlanta - Northlake
- Hotels
- Atlanta, GA
About this business
Location details
3300 Northlake Parkway, Atlanta, GA, 30345, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
When I arrived i was notified that my room was not ready a d to wait 20min while it was cleaned. Check-in was supposed to be at 3pm this was 4:30pm. I called hotels.com but they are no help ever. So i waited. Once i went back I to the hotel they have me two separate room instead of my 2br Suite. My children had to sleep in a different room and later that night i woke up and saw a roach on the wall. This placd should ne rated 1 stars, if that!
Business response:
Dear Jonathon, we want to extend our apologies for not providing you with a room within an acceptable time frame and of your choice. We completely understand your frustration and the inconvenience this caused your family and you. Our priority is always to provide exceptional hospitality; therefore, we regret this was not your experience. We do hope you will reconsider and return, as we would welcome the opportunity to provide you with the seamless stay you deserve. Sincerely, Hotel Management
Steer clear!!! Dont stay. Beware!!! Cockroach infested rooms!!!! Dirty beds, pillows, i wouldnt give this any stars!!! Manager only offered 30% refund what a joke.
Business response:
Dear Kevin, please accept our apologies for our hotel not meeting your expectations. We do not take these concerns lightly; we follow the most rigorous industry standards regarding our rooms' cleanliness and pest control. We will address this matter with our housekeeping team and pest control provider to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and welcome you back again. Sincerely, Hotel Management
Terrible. This was a prepaid trip and I arrive with my family ready to sleep. They stated they had no rooms. I was left stranded with no options at 11pm
Business response:
Dear Antonio, we are sorry for the issues your family and you experienced. We are looking into the matter to see what went wrong because a confirmed reservation is always confirmed. Please be assured that we will take appropriate measures with our team members and train them to handle such situations better. We want to regain your trust, and we hope you will give us that chance in the future. Sincerely, Hotel Management
It was a dirty and smelly. I don't think I can go back.
Business response:
Dear Onesimo, please accept our apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and welcome you back again soon. Sincerely, Hotel Management
As soon as we arrived the place reeked of pot. (We had our 4 pre-teens young teens with us) People just hanging out around the premise. (Possibly lived there?) Thankfully the room itself did not smell. The kitchen had nothing, ZERO... in terms of cooking or even utensils. Not even soap or a hand towel to wash your hands. The carpet was sketchy. I kept my shoes on while walking around. The bathroom floor was not cleaned. The pull-out sofa still had dirty sheets with crumbs on it. We had to wait for new sheets and extra towels... read more
Business response:
Dear Jill, it was disappointing to read that we did not meet your family and your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service we typically provide. Sincerely, Hotel Management
Never again Almost didnt even have a room. They said they were in negatives. Also got there and my room had left over stuff from the people before so I doubt it was cleaned….
Business response:
Dear Kevin, we are sorry to read your comments and would like to apologize for the inconvenience caused to you. Our main goal is to offer an exceptional stay for our guests with comfortable accommodations and responsive, friendly staff. After reading the details of your experience, we regret this was not your experience. We have shared your feedback with our team so these issues do not happen again. We are looking forward to having you stay with us once again so we can provide you with the flawless visit you deserve. Sincere... read more
Empty Kitchen Booked suite for two couples with expectation to use space for meals. Suite had kitchen but no utensils, dishes, pots/pans, kitchen tools. Desk only able to provide some mugs and serving spoons. Had to go to local store for some pans, can opener, paper plates, etc.
Business response:
Dear Gary, we appreciate your review, and thank you for your feedback. We certainly apologize for any miscommunication regarding our dishware policy. Our front desk team makes every effort to communicate details on our amenities during check-in, and it appears as if we failed to share information on the availability of our dishes. To ensure cleanliness for every guest, we keep the dishware at our front desk, and our team is happy to deliver them to the guest's suite. We have shared your comments with our team for improvement... read more
Broken glass and trash in the parking lot, stained carpets, dirt, peeling paint, etc.
Business response:
Dear Michael, please accept our apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and welcome you back again soon. Sincerely, Hotel Management
Would not recomment Front desk exchanged about 2 words with us during the check in process. Mattress on pull out couch was extremely dirty and stained. There were 2 small pillows on the queen bed (pretty sure it was a double/full) and no other blankets or pillows in the room. We had to make more trips downstairs after a 7 hour drive and checking in at 1am. Would not recommend.
Business response:
Dear Victoria, thank you for sharing your review and the details surrounding your recent stay. We appreciate you bringing these issues to our attention. Our team's priority is ensuring every guest has a comfortable and relaxing stay, and we apologize that this was not your experience. It was an honor to host your visit, and we hope you will give us another chance in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Atlanta - Northlake
How is Extended Stay America - Atlanta - Northlake rated?
Extended Stay America - Atlanta - Northlake has a 3.2 star rating with 1,227 reviews.
When is Extended Stay America - Atlanta - Northlake open?
Extended Stay America - Atlanta - Northlake is open now. It will close tomorrow at 12:00 a.m.