This profile has been claimed by the business owner or representative.
Extended Stay America - Atlanta - Northlake
- Hotels
- Atlanta, GA
About this business
Location details
3300 Northlake Parkway, Atlanta, GA, 30345, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Disgusting. The staff is extremely rude. And the rooms are disgusting and full of cockroaches.
Business response:
Dear rafael, thank you for your feedback regarding your stay with us. We appreciate hearing about the items we do well and the areas we can improve. We regret that you were unsatisfied with some areas during your stay with us. Please accept our most sincere apology for the inconvenience you experienced. We will follow up with the departments mentioned to reinforce our high standards. Thank you once more for your review and for allowing us the opportunity to improve. We hope to welcome you again in the future.Sincerely,Hotel ... read more
Very loud neighbors and hotel in general. The neighbors were making loud noise until 6am. There is little to no noise isolation between the rooms. The breakfast include in our stay is beyond disappointing (packets of oatmeal, granola bars and radioactive muffins on the menu. that's it). We didn't have access to at least a pan. Finally we found and kill two cockroaches who were wandering around.
Hotel definitely not up to par. Room wasn't ready when we went to check in at 4:30pm when check in starts at 3:00pm. There was NO swimming pool even though the website says there was one. Hotel was in the middle of a renovation but it wasn't posted online. The room was dirty like the house keeping rushed to get the room ready. Doors were wet with disinfectant spray that wasn't wiped away. Oven didn't shut all the way so we couldn't have used it if we wanted to. Found what appeared to be a pubic hair in one of the beds. There... read more
Bad experience The shower curtain had blood on it. The refrigerator door wouldn’t stay closed and it leaked water. Called the front desk to report it and it was never addressed. Room had bad smell carpet wasn’t cleaned. Staff wasn’t to helpful or polite
When I arrived i was notified that my room was not ready a d to wait 20min while it was cleaned. Check-in was supposed to be at 3pm this was 4:30pm. I called hotels.com but they are no help ever. So i waited. Once i went back I to the hotel they have me two separate room instead of my 2br Suite. My children had to sleep in a different room and later that night i woke up and saw a roach on the wall. This placd should ne rated 1 stars, if that!
Business response:
Dear Jonathon, we want to extend our apologies for not providing you with a room within an acceptable time frame and of your choice. We completely understand your frustration and the inconvenience this caused your family and you. Our priority is always to provide exceptional hospitality; therefore, we regret this was not your experience. We do hope you will reconsider and return, as we would welcome the opportunity to provide you with the seamless stay you deserve. Sincerely, Hotel Management
Steer clear!!! Dont stay. Beware!!! Cockroach infested rooms!!!! Dirty beds, pillows, i wouldnt give this any stars!!! Manager only offered 30% refund what a joke.
Business response:
Dear Kevin, please accept our apologies for our hotel not meeting your expectations. We do not take these concerns lightly; we follow the most rigorous industry standards regarding our rooms' cleanliness and pest control. We will address this matter with our housekeeping team and pest control provider to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and welcome you back again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Atlanta - Northlake
How is Extended Stay America - Atlanta - Northlake rated?
Extended Stay America - Atlanta - Northlake has a 3.2 star rating with 1,243 reviews.
When is Extended Stay America - Atlanta - Northlake open?
Extended Stay America - Atlanta - Northlake is open now. It will close tomorrow at 12:00 a.m.