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Extended Stay America - Atlanta - Northlake
- Hotels
- Atlanta, GA
About this business
Location details
3300 Northlake Parkway, Atlanta, GA, 30345, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Broken glass and trash in the parking lot, stained carpets, dirt, peeling paint, etc.
Business response:
Dear Michael, please accept our apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and welcome you back again soon. Sincerely, Hotel Management
Would not recomment Front desk exchanged about 2 words with us during the check in process. Mattress on pull out couch was extremely dirty and stained. There were 2 small pillows on the queen bed (pretty sure it was a double/full) and no other blankets or pillows in the room. We had to make more trips downstairs after a 7 hour drive and checking in at 1am. Would not recommend.
Business response:
Dear Victoria, thank you for sharing your review and the details surrounding your recent stay. We appreciate you bringing these issues to our attention. Our team's priority is ensuring every guest has a comfortable and relaxing stay, and we apologize that this was not your experience. It was an honor to host your visit, and we hope you will give us another chance in the future. Sincerely, Hotel Management
The property is DIRTY. The halls, the rooms, the elevators, all dirty. Trash and dirt on the floors. There were roaches in the bathroom. Stained sheets. Stained lampshades. Dirt caked on the baseboards. Everything smelled of old smoke. Also, we prepaid for a suite and when we checked in there were no suites available. “First come first served” we were told. Our reservation was for two nights, and we tried to leave as soon as we checked in. The only reason we stayed even one night was because every other hotel around there wa... read more
Business response:
Dear Maria, thank you for taking the time to comment on your recent visit. We are disappointed that our property didn't meet our usual high standards. Even though there are certain times when the hotel is overbooked, we always have staff available to tidy up as needed. Thank you for bringing this to our attention. It was a pleasure to have you as our guest, and we hope to see you again on your next visit. Sincerely, Hotel Management
The staff was extra friendly. The rooms were not clean. My biggest problem was that I called and told them my daughter would be arriving late, that she and her children were on the road and would arrive after midnight. Her room was cancelled and they had to find other accomodations for the first night but did find us another room for the remaining two nights.
Business response:
Thank you for taking the time to review your stay. We understand the frustrations you and your family had due to not being able to accommodate your daughter and her children despite their reservations. Although we resolved the situation later, please accept our apologies. We are also sorry for the cleanliness issues you had while here. We will follow up regarding these matters with the respective teams to ensure a positive experience for every guest entering our doors. We are grateful for your patience and hope you will retu... read more
The fire alarm system went off from 2am -5am that night. We were all out side for those hours Due to a maintenance issue in extended spring building. I called all that night and was told a manager would be reaching out to me. This was last week
Business response:
Thank you for taking time to review our hotel. We apologize for the major inconvenience you experienced when the smoke alarms went off. Thankfully, it was a false alarm, but we understand your frustration nonetheless. Thank you again, we hope to be your first choice every time you visit our area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Atlanta - Northlake
How is Extended Stay America - Atlanta - Northlake rated?
Extended Stay America - Atlanta - Northlake has a 3.2 star rating with 1,198 reviews.
When is Extended Stay America - Atlanta - Northlake open?
Extended Stay America - Atlanta - Northlake is open now. It will close tomorrow at 12:00 a.m.