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Extended Stay America - Atlanta - Northlake
- Hotels
- Atlanta, GA
About this business
Location details
3300 Northlake Parkway, Atlanta, GA, 30345, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Don’t Go There!!! The exterior door did not lock, so safety hazard. Continental breakfast was coffee. The baggage cart fell apart in the middle of monsoon rain. There were many “tenants” who lived there! No sheets for sofa bed Very unwelcoming staff
Business response:
It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
mi reserva fue dada a otra persona, para cuando arrive al hotel el personal del front desk me dijo que decidieron darle mi reserva a otra persona y que no tenian mas habitaciones disponibles para mi y mi familia, luego de haber manejado por mas de 700 millas y 14 horas en total creo que la persona del front desk le dio mi habitacion a un amigo suyo
Business response:
David, thank you for choosing us. We are sorry for the reservation issues you and your family encountered at the time of check-in and that our hotel was overbooked and unable to accommodate you all. We offer no excuses for this mix-up, and we apologize for the inconvenience..We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
Bring your kitchen from home Nothing to cook with no pots plates cups spoons or forks. We couldnt cook or eat. Everything was shut down. We survived off bologna. No breakfast was available im so pissed off.
Business response:
Julie, thank you for staying at our hotel. We apologize if the kitchenware was not made available to you and regret the inconvenience it caused. We will follow up on your concerns and we will take appropriate steps to ensure a better experience in the future. We do hope you will consider a return visit and give us a chance to regain your trust. Sincerely, Hotel Management
They do not give ma a room that already paid
Business response:
Belayneh, thank you for your review. We are disappointed to read about your experience and apologize for the issues you had with your reservation. We are reviewing this with our front desk team to see what went wrong, so we can avoid this in the future. For any unresolved financial queries, feel free to reach out to us, as we will be happy to assist you further. We hope we have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
One of the worst !!! This was one of the worst places i have stayed. Zero amenity no coffee in the room. Police were called twice in my stay for guests fighting. Noisy guests, the place smelt of stale food I have never seem more people in one place wearing pants below there butts. I will NEVER be back again
Business response:
Richard, thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a ... read more
I was very disappointed at this place; I was looking for coffee upon arrival for the receptionist to tell my fiance and i that after morning it's usually gone; although coffee should be provided the whole day and they should have not had a problem making more. I have bed bug bites on the left side of my chest and left leg which are painful and uncomfortable; Also, the TV was extremely dusty, and there was a small blood stain on the bedspread. I was very disgusted with the poor cleanliness and poor sanitation; This disappoint... read more
Business response:
Thank you for taking the time to share your experience. Our goal is to provide an enjoyable experience for all our guests; therefore, we apologize for letting you down. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our rooms, but the room you occupied will be professionally inspected and treated as a precaution. Thank you again for bringing this to our attention, and we hope you will consider staying with us again the next time you travel to this area so we can provide yo... read more
Upon arrival I was told, despite having a prepaid reservation, the hotel was overbooked. I reserved a suite that sleeps 6. All that was available was a room with 1 queen bed and a pullout couch. I excepted the room simply because I had no time to attempt to find availability at another hotel. When I asked for linens for the pullout sofa I was given sheets and a thin blanket. I asked for pillows and was told they had none. The hallways reeked of marijuana and the place wasn’t very clean. I was told by the front desk staff tha... read more
Business response:
Deanna, thank you for posting a review of your stay with us. We were disappointed to read about your experience and apologize for the issues you had with your reservation. Please be assured we will take appropriate actions where necessary to serve you better in the future. Thank you again for your candid feedback. We would love to make it up to you and hope you will consider a return visit. Sincerely, Hotel Management
Breakfast was promised but not delivered. Bad coffee available for just a few hours each morning. General amenities like hangers, coffee machine, cups or flatware unavailable. Staff was great.
Business response:
Sandra, we appreciate you being our guest and providing your feedback. We know how important it is to start your day off right with a good breakfast, so we are sorry our selections at our complimentary grab-and-go breakfast didn't live up to your expectations. We will certainly pass along your feedback to the appropriate team regarding food and beverage selections at our hotel. Thank you again for your feedback, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Atlanta - Northlake
How is Extended Stay America - Atlanta - Northlake rated?
Extended Stay America - Atlanta - Northlake has a 3.2 star rating with 1,227 reviews.
When is Extended Stay America - Atlanta - Northlake open?
Extended Stay America - Atlanta - Northlake is open now. It will close tomorrow at 12:00 a.m.