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Extended Stay America - Atlanta - Northlake
- Hotels
- Atlanta, GA
About this business
Location details
3300 Northlake Parkway, Atlanta, GA, 30345, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Upon arrival I was told, despite having a prepaid reservation, the hotel was overbooked. I reserved a suite that sleeps 6. All that was available was a room with 1 queen bed and a pullout couch. I excepted the room simply because I had no time to attempt to find availability at another hotel. When I asked for linens for the pullout sofa I was given sheets and a thin blanket. I asked for pillows and was told they had none. The hallways reeked of marijuana and the place wasn’t very clean. I was told by the front desk staff tha... read more
Business response:
Deanna, thank you for posting a review of your stay with us. We were disappointed to read about your experience and apologize for the issues you had with your reservation. Please be assured we will take appropriate actions where necessary to serve you better in the future. Thank you again for your candid feedback. We would love to make it up to you and hope you will consider a return visit. Sincerely, Hotel Management
Breakfast was promised but not delivered. Bad coffee available for just a few hours each morning. General amenities like hangers, coffee machine, cups or flatware unavailable. Staff was great.
Business response:
Sandra, we appreciate you being our guest and providing your feedback. We know how important it is to start your day off right with a good breakfast, so we are sorry our selections at our complimentary grab-and-go breakfast didn't live up to your expectations. We will certainly pass along your feedback to the appropriate team regarding food and beverage selections at our hotel. Thank you again for your feedback, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Don't even try to stay here Although we had a reservation, they were fully booked and there was no room available. Thorough waste of my time!
Business response:
Thank you for reviewing your visit. We are sorry for the reservation issues you encountered at the time of check-in and that our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
Made a reservation and when we arrived they said they do not take online reservations and they did not have any rooms. So we were out a room at midnight.
Business response:
Kimberly, thank you for your review. We are disappointed to read about your experience and apologize for the issues you had with your reservation. We are reviewing this with our front desk team to see what went wrong, so we can avoid this in the future. We hope we have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Did not like that there was smoking everywhere and no pool even though the pic had a pool in it. The staff was incredibly nice though!!
Business response:
Wendy, Thank you for sharing your feedback. We apologize our hotel did not have a pool you were expecting, and we will take this opportunity to ensure our website is clear and our front desk staff offers clear communications about our offerings. Thank you for being our guest, and we do invite you to stay with us again in the future. Sincerely, Hotel Management
Room had a bad smell that made my wife nauseous & toilet wasn’t flushing probably they refuse to give us another room, & I have yet to receive my money back
Business response:
Rodrick, thank you for your review. We sincerely apologize for the cleanliness and maintenance issues you encountered during your stay. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members to address the problems you outlined. We would welcome another chance to show you our true hospitality spirit. Sincerely, Hotel Management
500 reasons to not choose this one Cons: (a lot of this was advertised so false advertising) -Pic shows a pool but they laid concrete so no pool. One of the reasons I picked it. -There is no fitness center and didn’t see a business center. -No breakfast in that nice breakfast room. Didn’t see coffee or tea. Snacks for a fee? Only two things to choose from. -No daily housekeeping as advertised. -Parking is shady but right by property. “Permanent extended stay tenants” just kind of linger everywhere outside. -Dirty. From the d... read more
Business response:
Amanda, thank you for your review. Although you slept well on our comfortable bed, we sincerely apologize for the issues you encountered. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members to address the problems you outlined. We hope you will change your mind and give us another opportunity to provide you with the excellent hospitality for which we are known. Sincerely, Hotel Management
My stay was awful. The room I was originally put in had not been properly cleaned - there were stains on the pillows, an entire portion of the carpet was wet, there was an odor that I assume was a result of the wet carpet.
Frequently asked questions about Extended Stay America - Atlanta - Northlake
How is Extended Stay America - Atlanta - Northlake rated?
Extended Stay America - Atlanta - Northlake has a 3.2 star rating with 1,198 reviews.
When is Extended Stay America - Atlanta - Northlake open?
Extended Stay America - Atlanta - Northlake is open now. It will close tomorrow at 12:00 a.m.