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Extended Stay America - Atlanta - Northlake
- Hotels
- Atlanta, GA
About this business
Location details
3300 Northlake Parkway, Atlanta, GA, 30345, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Booked the room in advance, got to the hotel the front desk clerk said they were sold out and they had tried to contact me. I asked the clerk would I be charged, she said no but now I have $150 charge that I have to get refunded... very rude of them to give my room away and not have another option for and yet I was still charged!
Business response:
Aisha, thank you for posting your concerns online. We are sorry to read that we were unable to accommodate you as we were overbooked. We regret any frustrations or inconvenience you experienced. Unfortunately, financial inquiries on reservations made through a third-party booking site must be made through them, and we suggest you get in touch with them directly. We highly appreciate your patience and hope you will allow us another opportunity to serve you. Sincerely, Hotel Management
Everything about my stay was exceptional except for the front desk staff. They were snappy and rude
Business response:
Jonathan, thank you for your recent stay and comments. Please accept our apologies for the less than positive experience with our front desk associates. We have customer service training in place for our associates and we have alerted the Front Desk Manager so that this does not happen again. Thank you for your feedback, and we hope you will give us another chance to demonstrate the excellent service we strive to provide. Sincerely, Hotel Management
Don’t Go There!!! The exterior door did not lock, so safety hazard. Continental breakfast was coffee. The baggage cart fell apart in the middle of monsoon rain. There were many “tenants” who lived there! No sheets for sofa bed Very unwelcoming staff
Business response:
It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
mi reserva fue dada a otra persona, para cuando arrive al hotel el personal del front desk me dijo que decidieron darle mi reserva a otra persona y que no tenian mas habitaciones disponibles para mi y mi familia, luego de haber manejado por mas de 700 millas y 14 horas en total creo que la persona del front desk le dio mi habitacion a un amigo suyo
Business response:
David, thank you for choosing us. We are sorry for the reservation issues you and your family encountered at the time of check-in and that our hotel was overbooked and unable to accommodate you all. We offer no excuses for this mix-up, and we apologize for the inconvenience..We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
Bring your kitchen from home Nothing to cook with no pots plates cups spoons or forks. We couldnt cook or eat. Everything was shut down. We survived off bologna. No breakfast was available im so pissed off.
Business response:
Julie, thank you for staying at our hotel. We apologize if the kitchenware was not made available to you and regret the inconvenience it caused. We will follow up on your concerns and we will take appropriate steps to ensure a better experience in the future. We do hope you will consider a return visit and give us a chance to regain your trust. Sincerely, Hotel Management
They do not give ma a room that already paid
Business response:
Belayneh, thank you for your review. We are disappointed to read about your experience and apologize for the issues you had with your reservation. We are reviewing this with our front desk team to see what went wrong, so we can avoid this in the future. For any unresolved financial queries, feel free to reach out to us, as we will be happy to assist you further. We hope we have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
One of the worst !!! This was one of the worst places i have stayed. Zero amenity no coffee in the room. Police were called twice in my stay for guests fighting. Noisy guests, the place smelt of stale food I have never seem more people in one place wearing pants below there butts. I will NEVER be back again
Business response:
Richard, thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a ... read more
I was very disappointed at this place; I was looking for coffee upon arrival for the receptionist to tell my fiance and i that after morning it's usually gone; although coffee should be provided the whole day and they should have not had a problem making more. I have bed bug bites on the left side of my chest and left leg which are painful and uncomfortable; Also, the TV was extremely dusty, and there was a small blood stain on the bedspread. I was very disgusted with the poor cleanliness and poor sanitation; This disappoint... read more
Business response:
Thank you for taking the time to share your experience. Our goal is to provide an enjoyable experience for all our guests; therefore, we apologize for letting you down. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our rooms, but the room you occupied will be professionally inspected and treated as a precaution. Thank you again for bringing this to our attention, and we hope you will consider staying with us again the next time you travel to this area so we can provide yo... read more
Frequently asked questions about Extended Stay America - Atlanta - Northlake
How is Extended Stay America - Atlanta - Northlake rated?
Extended Stay America - Atlanta - Northlake has a 3.2 star rating with 1,198 reviews.
When is Extended Stay America - Atlanta - Northlake open?
Extended Stay America - Atlanta - Northlake is open now. It will close tomorrow at 12:00 a.m.