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Extended Stay America - Atlanta - Northlake
- Hotels
- Atlanta, GA
About this business
Location details
3300 Northlake Parkway, Atlanta, GA, 30345, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The property is DIRTY. The halls, the rooms, the elevators, all dirty. Trash and dirt on the floors. There were roaches in the bathroom. Stained sheets. Stained lampshades. Dirt caked on the baseboards. Everything smelled of old smoke. Also, we prepaid for a suite and when we checked in there were no suites available. “First come first served” we were told. Our reservation was for two nights, and we tried to leave as soon as we checked in. The only reason we stayed even one night was because every other hotel around there wa... read more
Business response:
Dear Maria, thank you for taking the time to comment on your recent visit. We are disappointed that our property didn't meet our usual high standards. Even though there are certain times when the hotel is overbooked, we always have staff available to tidy up as needed. Thank you for bringing this to our attention. It was a pleasure to have you as our guest, and we hope to see you again on your next visit. Sincerely, Hotel Management
The staff was extra friendly. The rooms were not clean. My biggest problem was that I called and told them my daughter would be arriving late, that she and her children were on the road and would arrive after midnight. Her room was cancelled and they had to find other accomodations for the first night but did find us another room for the remaining two nights.
Business response:
Thank you for taking the time to review your stay. We understand the frustrations you and your family had due to not being able to accommodate your daughter and her children despite their reservations. Although we resolved the situation later, please accept our apologies. We are also sorry for the cleanliness issues you had while here. We will follow up regarding these matters with the respective teams to ensure a positive experience for every guest entering our doors. We are grateful for your patience and hope you will retu... read more
The fire alarm system went off from 2am -5am that night. We were all out side for those hours Due to a maintenance issue in extended spring building. I called all that night and was told a manager would be reaching out to me. This was last week
Business response:
Thank you for taking time to review our hotel. We apologize for the major inconvenience you experienced when the smoke alarms went off. Thankfully, it was a false alarm, but we understand your frustration nonetheless. Thank you again, we hope to be your first choice every time you visit our area. Sincerely, Hotel Management
Booked the room in advance, got to the hotel the front desk clerk said they were sold out and they had tried to contact me. I asked the clerk would I be charged, she said no but now I have $150 charge that I have to get refunded... very rude of them to give my room away and not have another option for and yet I was still charged!
Business response:
Aisha, thank you for posting your concerns online. We are sorry to read that we were unable to accommodate you as we were overbooked. We regret any frustrations or inconvenience you experienced. Unfortunately, financial inquiries on reservations made through a third-party booking site must be made through them, and we suggest you get in touch with them directly. We highly appreciate your patience and hope you will allow us another opportunity to serve you. Sincerely, Hotel Management
Everything about my stay was exceptional except for the front desk staff. They were snappy and rude
Business response:
Jonathan, thank you for your recent stay and comments. Please accept our apologies for the less than positive experience with our front desk associates. We have customer service training in place for our associates and we have alerted the Front Desk Manager so that this does not happen again. Thank you for your feedback, and we hope you will give us another chance to demonstrate the excellent service we strive to provide. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Atlanta - Northlake
How is Extended Stay America - Atlanta - Northlake rated?
Extended Stay America - Atlanta - Northlake has a 3.2 star rating with 1,227 reviews.
When is Extended Stay America - Atlanta - Northlake open?
Extended Stay America - Atlanta - Northlake is open now. It will close tomorrow at 12:00 a.m.