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Extended Stay America - Atlanta - Perimeter - Crestline
- Hotels
- Atlanta, GA
About this business
Location details
905 Crestline Pkwy., Atlanta, GA, 30328, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My experience was not good...I was charged twice for 1 night stay...
Business response:
Thank you for being our guest and for taking time to leave feedback. We are sorry for the issues you had with your bill and the inconvenience it caused. We want all of our guests to have a comfortable and stress-free stay, and we apologize for the mix up. Our front-desk team is always available to help you, so please feel free to reach out to them for any queries that you may have. We hope the positive aspects of your visit will encourage you to choose us again in the future. Hotel Management
My room was dirty there was some female pad (3 or 4) In the garbage can, someone for the front came to removing it. The water did not get hot to be it was dirty the towels with dingy and the room smell I would not stay that no more i will not recommend no one to stay at this facility. The room 321/319 bathroom do not flush in room 319 so the movie the 321 and that rhyme with this it bed at 319. I can be reach at 703 869 9994.
Business response:
Please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
The man working up front wasn't very friendly, the elevators sounded like they were ready to break, the halls smelled like someone had been smoking, and there were times no one was up front to talk to about anything.
Business response:
Sandy, we sincerely apologize that you experienced so many difficulties during your stay with us. Our efforts are always to provide wonderful hospitality to all of our guests, but we obviously let you down. Your feedback is of utmost value so it has been discussed with appropriate individuals in an effort to enhance the quality of our service and facilities going ahead. We would like to regain your trust so please consider giving us a chance to earn your highest marks in the future. Sincerely, Hotel Management
The parking lot was filled with trash and debris. The hotel room and hallway smelled like still smoke.
Business response:
Ashley, we know a well-maintained room sets up the tone for an excellent stay, but we apologize as this wasn’t your experience. Our team takes the cleanliness of our rooms very seriously so your feedback is shared and remedial steps within our housekeeping department are underway to ensure this issue does not happen again. Please consider giving us another chance to showcase you our improved side. Sincerely, Hotel Management
When I checked in the lobby smelled like weed. The room was very dated and dusty butnit was late so I figured Id suck it up and gonto bed. I pulled back the sheets and there were black hairs (like pubes) literally all over the bedding. Picked up the phone to call front desk and phone was covered in brown slime and wasnt working. Called front desk from my cell and was told they were booked for the night and couldnt switch my room. Called Expedia crying (im 6 months pregnant and it was midnight by this point) and had to wait f... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope to have the opportunity to provide you with a better stay in the future. Hotel Management
Huge coach roaches! Dirty bed and bathrooms
Business response:
Thank you for your feedback. We are sorry for the cleanliness issues you had in your room. Your comments have been discussed with our Housekeeping team to make sure we redouble our efforts towards providing our guests with the clean and comfortable accommodation they deserve. Also, we have contacted our pest control provider, and they are treating the room immediately. We hope you will return so we can make it up to you. Sincerely, Hotel Management
The staff member that was responsible for our check in was rude, unfriendly and unavailable. I had to stand in the foyer ringing the bell and calling for service for 25 minutes before someone came upfront. We did have a late check-in, but allowing someone to remain unattended IN YOUR LOBBY for half an hour is absurd. ANYTHING could happen. Upon arrival in our room, there were large cockroaches, dirty sheets (as in actual dirt and filth from the last guest) fake eyelashes in the sink and on the counter. Blood Stained towels i... read more
Business response:
Thank you for posting a review of your recent stay. Please accept our apologies for the inconvenience you had at the time of check-in and for the cleanliness issue you experienced in your room. Even more distressing is the fact that you were met with anything other than friendly service in the process. We have discussed your feedback with the concerned teams, and we’re working on our procedures in order to be more diligent with our efforts moving forward. We hope to have another chance to show you our true hospitality the ne... read more
We didn't stay in the hotel... We found the hotel in precary condition, starting with linen with blood mark, food under the bed, roaches in kitchen drawer, microwave and toilet dirty.
Business response:
Thank you for sharing a feedback about your stay. We know that a fresh, clean hotel sets the tone for a wonderful stay, and we regret this was not your experience. We are working with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope this isolated incident will not deter you from returning to enjoy a great stay with us next time. Sincerely, Hotel Management
The water shut off DURING the shower. Then it came back on for a few minutes and off again. Baseboards were coming off of wall and AC unit was coming apart.
Business response:
Gayle, thanks for being our guest. We sincerely apologize for letting you down with your expectations and regret the inconvenience this caused to you while you were here. Your feedback is important to us so it has been shared with appropriate individuals in an effort to improve our service and facilities moving forward. Please consider a return visit so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Atlanta - Perimeter - Crestline
How is Extended Stay America - Atlanta - Perimeter - Crestline rated?
Extended Stay America - Atlanta - Perimeter - Crestline has a 3.6 star rating with 2,398 reviews.
When is Extended Stay America - Atlanta - Perimeter - Crestline open?
Extended Stay America - Atlanta - Perimeter - Crestline is open now. It will close tomorrow at 12:00 a.m.