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Extended Stay America - Atlanta - Vinings
- Hotels
- Atlanta, GA
About this business
Location details
2474 Cumberland Pkwy. SE, Atlanta, GA, 30339, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Staff is undertrained
Business response:
Dear Darius, Thank you for your feedback. We are so sorry that our staff fell short of your expectations, and we thank you for bringing your concerns to our attention. We will discuss this issue appropriately as we strive to provide our guests with an enjoyable experience when staying with us. We hope you continue to select us as your hotel of choice so you can see our improvements based on feedback from our guests. Sincerely,Hotel Management
Front desk very nice. Elevator was not clean Overall, I would stay again
Business response:
Dear Robert, thank you for choosing Extended Stay America! We love sharing excellent comments about our front desk team's efforts and excellent service. They will be thrilled to know their efforts are recognized and that you took the time to compliment them in your review. This team works hard to make every guest comfortable and feel at home, so we are grateful for your feedback. We have noted your concern and will address it appropriately. We hope you will stay with us again soon!Sincerely,Hotel Management
Staff was niceanf my room was clean.
We stayed on the 3 floor and soon as you get off the elevator it smelled just like mildew the carpet looked VERY dirty and the room we was in was a queen suite. The bed was very close to the ac until which caused a bruise on my leg from getting out the bed on that side and the sofa bed was dirty I couldn’t even allow my daughter to sleep on it.
Business response:
Dear Myeisha, firstly, we regret your injury and hope you have recovered and are in good health now. Please accept our apologies for our hotel not meeting your and your family's expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon.... read more
Great experience and room It was a great experience from checking in and getting to our room. Room was clean and we had no issues.
Business response:
Dear Elizabeth, it was a pleasure to read your fantastic review of Extended Stay America. We strive to provide our guests with outstanding hospitality, and your compliments encourage all of us. We look forward to welcoming you soon for another enjoyable stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Atlanta - Vinings
How is Extended Stay America - Atlanta - Vinings rated?
Extended Stay America - Atlanta - Vinings has a 4.3 star rating with 845 reviews.
When is Extended Stay America - Atlanta - Vinings open?
Extended Stay America - Atlanta - Vinings is open now. It will close tomorrow at 12:00 a.m.