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Extended Stay America - Atlanta - Vinings
- Hotels
- Atlanta, GA
About this business
Location details
2474 Cumberland Pkwy. SE, Atlanta, GA, 30339, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dark and dingy. Needs updates and many repairs. The paint is brown and tan, and everything smells and feels dirty. The hallway felt warm and musty... gross!
Business response:
Dear Amy, Please accept our apologies for anything other than a completely satisfying stay. We agree that some areas in our hotel are beginning to show their age, and we will share your concerns about updating our hotel with our leaders and use them for future improvements. Moreover, we also apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department to ensure this does not happen again. We hope you continue to select us as your hotel of choic... read more
My husband and I came back here after staying many years ago. The staff was very friendly and helpful. Quiet stay for us. No complaints.
Business response:
Dear Taffee, Thank you for being our guest and sharing your review. Seeing your travels bring you back to see us again is a great pleasure, and we're glad we could meet your expectations. We are also delighted you loved our quiet accommodation and the hospitable service provided by our staff. It was a pleasure to have you as our guest at Extended Stay America, and we hope to see you again on your next visit to Atlanta.Sincerely,Hotel Management
Extended Stay America is a good place to stay.
It was a nice stay. The clerk in the front was nice. Overall is pleasant.
Business response:
Dear Jing, We're delighted you had a pleasant stay at our hotel. Our team works hard to provide excellent service, and your feedback is much appreciated. If you have any further comments or suggestions for us, please don't hesitate to share. We look forward to welcoming you back for another enjoyable stay at Extended Stay America in the future.Sincerely,Hotel Management
This is primarily a resident motel and it looks it. Poor lobby area(and not the one in the picture on Expedia!) and dirty elevator. Room was OK though and we walked to Vinings for dinner.
Business response:
Dear Kenneth, Thank you for staying with us and sharing your concerns. Our goal is to deliver an exceptional experience for our guests, and our housekeeping team works hard to provide a clean and fresh environment throughout our hotel. However, we apologize for falling short and regret that this issue compromised your stay. We will follow up on your concerns to ensure we are well-poised to serve better in the future, and we hope you will accept our apologies.Sincerely,Hotel Management
When we got in our room, it was noticed there were noticeable splashes on the walls that were not wiped down, kitchenette cabinets were sticky to the touch, we were unable to watch T.V. due to no remote batteries and missing battery door to the remote, there was a thick layer of dust on the hair dryer in the bathroom, toilet was not cleaned from a previous stay and the bathroom cabinets were covered with specked old water, toothpaste spots, and dirt spots. There were water spots on the bathroom sink faucet. We were only stay... read more
Business response:
Dear Amanda, Thank you for taking the time to evaluate our hotel. Please accept our apologies for your allotted suite not being up to your expectations and for any inconvenience this undoubtedly caused. We understand how important it is to have a clean, well-maintained room, and we’re sorry for being unable to make that happen for you. We have discussed your concerns with our housekeeping and maintenance team to ensure all rooms are thoroughly inspected before allocating to future guests. Once more, we apologize and hope you... read more
Very nice people that work there.
Frequently asked questions about Extended Stay America - Atlanta - Vinings
How is Extended Stay America - Atlanta - Vinings rated?
Extended Stay America - Atlanta - Vinings has a 4.4 star rating with 936 reviews.
When is Extended Stay America - Atlanta - Vinings open?
Extended Stay America - Atlanta - Vinings is open now. It will close tomorrow at 12:00 a.m.