Extended Stay America - Atlanta - Vinings

Business response:

Dear Hurl, Thank you for reviewing your recent stay at Extended Stay America; it's nice to hear you enjoyed your overall stay with us. However, we are sorry the breakfast options were not to your liking. We will note your feedback as we always want to know how to improve our guest experience. We are pleased you chose our hotel for your visit to our area, and we hope you will stay with us again soon. Safe travels! Sincerely,Hotel Management 

Business response:

Dear Grady, Thank you for choosing Extended Stay America for your recent visit to Atlanta. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to Extended Stay America.Sincerely,Hotel Management 

Business response:

Dear Darius, Thank you for your feedback. We are so sorry that our staff fell short of your expectations, and we thank you for bringing your concerns to our attention. We will discuss this issue appropriately as we strive to provide our guests with an enjoyable experience when staying with us. We hope you continue to select us as your hotel of choice so you can see our improvements based on feedback from our guests. Sincerely,Hotel Management 

Business response:

Dear Robert, thank you for choosing Extended Stay America! We love sharing excellent comments about our front desk team's efforts and excellent service. They will be thrilled to know their efforts are recognized and that you took the time to compliment them in your review. This team works hard to make every guest comfortable and feel at home, so we are grateful for your feedback. We have noted your concern and will address it appropriately. We hope you will stay with us again soon!Sincerely,Hotel Management