Extended Stay America - Atlanta - Vinings

Business response:

Dear Monica, Thank you for choosing Extended Stay America and for this outstanding review! We're thrilled to read that our staff has made your stay comfortable and taken great care of you and your family. Your recommendation means a lot to us, and we're honored to have earned your trust. Your compliments are both rewarding and encouraging, and we will share this with the team to let them know their efforts are appreciated. Whenever you're ready for another stay, we'll be here to welcome you back with open arms. Sincerely,Hot... read more

Business response:

Dear Taffee, Thank you for being our guest and sharing your review. Seeing your travels bring you back to see us again is a great pleasure, and we're glad we could meet your expectations. We are also delighted you loved our quiet accommodation and the hospitable service provided by our staff. It was a pleasure to have you as our guest at Extended Stay America, and we hope to see you again on your next visit to Atlanta.Sincerely,Hotel Management 

Business response:

Dear Jing, We're delighted you had a pleasant stay at our hotel. Our team works hard to provide excellent service, and your feedback is much appreciated. If you have any further comments or suggestions for us, please don't hesitate to share. We look forward to welcoming you back for another enjoyable stay at Extended Stay America in the future.Sincerely,Hotel Management 

Business response:

Dear Amy, Please accept our apologies for anything other than a completely satisfying stay. We agree that some areas in our hotel are beginning to show their age, and we will share your concerns about updating our hotel with our leaders and use them for future improvements. Moreover, we also apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department to ensure this does not happen again. We hope you continue to select us as your hotel of choic... read more

Business response:

Dear Kenneth, Thank you for staying with us and sharing your concerns. Our goal is to deliver an exceptional experience for our guests, and our housekeeping team works hard to provide a clean and fresh environment throughout our hotel. However, we apologize for falling short and regret that this issue compromised your stay. We will follow up on your concerns to ensure we are well-poised to serve better in the future, and we hope you will accept our apologies.Sincerely,Hotel Management