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Extended Stay America - Atlanta - Vinings
- Hotels
- Atlanta, GA
About this business
Location details
2474 Cumberland Pkwy. SE, Atlanta, GA, 30339, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Swimming pool not functional Breakfast only have muffin & coffe Practically no breakfast No ice in hotel Door are chocked
Business response:
Dear Paramjeet, Thank you for taking the time to share your comments. Our goal is to provide excellent service, so we apologize this was not your experience. Your concerns have been shared with the respective team, and we are following up to determine where we went wrong and how we can enhance our service to our guests. Stay with us again, and allow us to redeem ourselves with better service on your next visit.Sincerely,Hotel Management
What is that smell?! Unfortunately this place was not all that we thought it was to be. The aroma that hits your nose immediately walking into the hotel was very strong. Though the staff seemed very nice and respectful, this place wasn’t worth even one night. We stayed on the third floor. Our room seemed clean at first glance. However, when we laid in the bed that night, we notice first that the legs were ver wobbly. We definitely felt like the bed would fall through the night with no extra curricular activities. As we laid ... read more
Business response:
Dear Alicia,Thank you for choosing us. It is nice you liked the staff and found them respectful. However, we regret the problems you suffered during your time with us. The eventsdetracted from a relaxing and seamless visit are very understandable. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. Bringing these concerns to our attention is greatly appreciated, as we are constantly growing and improving based on guest feedback. We address the i... read more
Gross. Don’t do it. Upon checking into the hotel, we were informed that the pool was closed and being turned into a parking lot. I was pretty disappointed being that we booked this hotel for the kitchen amenity and the pool - as we were traveling with kids. As we stepped into the elevator, the smell of urine was so strong it was disgusting. Upon arriving on the 3rd floor - the smell of weed was an immediate contact high. I can only gather that this is a hotel that offers vouchers to vagrants and fails to maintain and upkeep.... read more
Business response:
Dear Kristi, We believe every guest who walks through our doors deserves a comfortable and well-maintained property that feels like a home away from home while traveling. Therefore, we would like to extend our sincerest apologies that we were unable to provide you with such an experience. We appreciate your valuable feedback, which helps us identify areas we can improve to enhance our services. Unfortunately, financial inquiries on reservations made through a third party, such as a prepaid booking site, must be made through ... read more
Check in time was at 3 PM and the room wasn’t ready to 5:15 PM, no silverware in the room. You have to call down to get it. The pool was closed. The hairdryer didn’t work. The room had a funny smell. The breakfast Selection was horrible. Could hear dogs barking throughout the night. The pillows were too thick, but the one good thing about it. The bed was nice had the shower was hot.
Business response:
Dear Paul,We regret the problems you suffered during the visit to our city. The eventsdetracted from a relaxing and seamless visit are very understandable. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. Bringing these concerns to our attention is greatly appreciated, as we are constantly growing and improving based on guest feedback. We address the problems so they are attended to carefully in the future. On the positive side, it is nice to... read more
The hair dryer in our bathroom was broken, I asked for replacement and was told they don’t have one.
Business response:
Dear Ma Ethel, Thank you for being our guest. Providing a flawless accommodation is our aim. But we regret it was not in your instance. Our technical team is also checking the concerns about the hairdryer of your suite after your review. Our front desk team is always available to help you, and we shall check with them if they still need to include anything. Although your experience is not typical, we have room to improve, and you are assured that we will. Please allow us to make it up to you on another visit.Sincerely,Hotel ... read more
Quiet
Business response:
Dear chandra, Thank you for taking the time to share your feedback. We're pleased to hear that you found your stay to be quiet. Providing a peaceful environment for our guests is one of our top priorities. Your comfort and relaxation are important to us, and we're glad we could meet your expectations in this regard. Should you have any further comments or concerns, please don't hesitate to reach out. We appreciate your patronage and hope to welcome you back for another peaceful stay in the future.Sincerely,Hotel Management
The smell caused my eyes to burn and I developed an immediate migraine. It is a combination between the place just being old, musty and some nasty deodorizers. I left after an hour and found another hotel.
Business response:
Dear Doug, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Atlanta - Vinings
How is Extended Stay America - Atlanta - Vinings rated?
Extended Stay America - Atlanta - Vinings has a 3.6 star rating with 1,474 reviews.
When is Extended Stay America - Atlanta - Vinings open?
Extended Stay America - Atlanta - Vinings is open now. It will close tomorrow at 12:00 a.m.