This profile has been claimed by the business owner or representative.
Extended Stay America - Auburn Hills - University Drive
- Hotels
- Auburn Hills, MI
About this business
Extended Stay America Hotel Auburn Hills - University Drive is located at 3315 University Dr, Auburn Hills, MI. This business specializes in Hotels & Motels.
Location details
3315 University Dr., Auburn Hills, MI, 48326, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Didn't understand Extended Stay, there were no utensils, pots and pans etc in the room, but there towels and dishcloths with dish detergent on the counter.
Business response:
Dear Kim, Thank you for staying with us. We are pleased to know your overall stay was satisfactory. We also appreciate knowing where we have room for improvement. To ensure the cleanliness of every guest, we keep the dishware at our front desk, and our team is happy to deliver it to the guest's suite. We are sorry if this was not communicated to you. We will discuss your concerns with the appropriate parties to ensure these issues are addressed promptly. We enjoyed hosting your visit; we look forward to seeing you soon.Since... read more
Manager was very helpful
A place to sleep Check in was slow, as the room I booked wasn't available, but a manager was able to assist the clerk to get me checked in to the proper room. Issue with the keys/lock, and then our room had an odd smell to it, and the carpet felt damp in front of the window/A/C. We left an item behind, accidentally, and the front desk was not terribly helpful in finding a way to get it back (hadn't even confirmed they found the item) but after I followed up, I was able to confirm they found the item, and we knew someone in t... read more
Business response:
Dear Emilie, Thank you for taking the time to share your review about your recent stay with us. We are sorry that your room was not ready for occupancy when you arrived, and we apologize for your allotted suite not being up to your expectations. Moreover, we hope you will accept our apologies for the lack of responsiveness from our staff and the delay in receiving your item. We will review this incident with our team to handle such situations better. We hope you will stay with us again for a much-improved experience the next... read more
The staff was very friendly and need to be updated
Business response:
Dear Tanya, Thank you for sharing your experience. We are grateful for your acknowledgment of the excellent service you received from our friendly staff members. Our focus is on providing our guests with an exceptional experience, so we appreciate all of your comments. We have taken note of the concerns you raised as we are continually striving to ensure a perfect visit for every guest. Thank you again for sharing, and we hope to see you soon.Sincerely,Hotel Management
very good
Business response:
Dear Mukesh, It was a pleasure to read your fantastic review of Extended Stay America. We strive to provide our guests with outstanding hospitality, and your compliments serve as an encouragement to all of us. Thank you for the recommendation, and we hope to be your hotel of choice whenever you visit the city.Sincerely,Hotel Management
Nothing to be impressed about This hotel is old which made it feel like it wasn’t clean. There was mould around the tub. Frances as extremely helpful and gave me a better room. I had a kitchen but there were no dishes, cutlery, or pots to cook anything. Good location and easy to get around.
Business response:
Dear Deena, Thank you for taking the time to review your stay with us. We are sorry to hear that you did not have a pleasant experience due to the issues you encountered. We take these concerns seriously and will work to address them to ensure that our guests have a comfortable and clean stay. Kitchenware for your suite is also available and kept at the front desk to ensure cleanliness. Our team will gladly deliver these items to your suite upon request. We are glad to hear that Frances was able to assist you and that you fo... read more
Everyone I encountered was very polite and more than willing to assist. Very refreshing!
shopping, safe & quiet
Business response:
Dear Samuel, Thank you for including Extended Stay America in your travel plans and sharing your review with fellow travelers. It is always gratifying to receive praise for exceeding expectations, and we are delighted you found everything about us satisfying. It was a pleasure to have you as our guest, and we hope to see you again soon.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Auburn Hills - University Drive
How is Extended Stay America - Auburn Hills - University Drive rated?
Extended Stay America - Auburn Hills - University Drive has a 4.2 star rating with 1,128 reviews.
When is Extended Stay America - Auburn Hills - University Drive open?
Extended Stay America - Auburn Hills - University Drive is open now. It will close tomorrow at 12:00 a.m.