Extended Stay America - Auburn Hills - University Drive

Business response:

Dear Alberto, Thank you for being a guest in our hotel and sharing your review. We are sorry for your disappointment with our complimentary grab-and-go breakfast. Please be assured that we will review your concerns with the appropriate individuals in our team and follow up to determine where we went wrong and how we can avoid future inconveniences. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit. Sincerely,Hotel Management 

Business response:

Dear jim, Thank you for reviewing your recent stay with us. We appreciate your compliments about where we are excelling and your comments regarding things we can improve. It is always lovely to receive positive comments from our guests, but we are also grateful to learn from comments like yours. Your feedback is invaluable to us as it highlights where we need to refocus our efforts, and we assure you we will. We hope you will consider giving our hotel another chance so we can leave you with a much better impression on your n... read more

Business response:

Dear Catrice, Reviews like yours make all of our efforts worthwhile. Our associates work hard to ensure every guest has an exceptional stay; therefore, we are delighted to exceed your expectations. It is always a joy to see our guests excited about returning to Extended Stay America; we look forward to it. Thank you again, and safe travels.Sincerely,Hotel Management 

Business response:

Dear Barb, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Extended Stay America; we hope to see you again soon. Sincerely,Hotel Management