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Extended Stay America - Auburn Hills - University Drive
- Hotels
- Auburn Hills, MI
About this business
Extended Stay America Hotel Auburn Hills - University Drive is located at 3315 University Dr, Auburn Hills, MI. This business specializes in Hotels & Motels.
Location details
3315 University Dr., Auburn Hills, MI, 48326, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No ice machines but the gentleman at the front desk got us cups of ice from an area we couldn't access. Very nice staff
Business response:
Thank you for letting us know how we did during your stay. I am glad that the staff was able to assist you with your request.
Business response:
Thank you for taking the time to provide your feedback!
Room was somewhat clean. The drawer where the garbage can was was dirty with spilled liquids. We stayed 2 night and freah towels nor toiletries were provided for next day. When leaving we seen a few roaches.
Business response:
Dear Guest, thank you for your recent stay at our hotel. We appreciate your taking the time to post your review, as we value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. We are taking appropriate steps to ensure future guests do not encounter the same issues. We would like an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way.Sincerely,Hotel Managem... read more
Nice place for the price.
For an extended stay hotel this place had zero amenities. There was a stove.. with nothing to cook with. There wasn’t even a cup. The only thing provided was a small shampoo bottle, one bar of soap, and one extra roll of toilet paper. I checked in at midnight and the night desk lady wasn’t there, she took forever to show up then was unhelpful. The hotel outside looks nice enough but inside is pretty run down. Every morning when I left the outside door (that’s supposed to be locked for safety) was always propped open slightly... read more
Business response:
Dear Adrienne, thank you for reviewing your stay at our hotel. We never want to disappoint our guests, so we are sorry you were unhappy with your room amenities. Please know we welcome you to reach out to our front desk at any time for items you need to make your stay more comfortable; we are always here to help. We hope this was not inconvenient and that you will stay with us again soon. Sincerely, Hotel Management
This is certainly not a 5 star resort, but for the money, it is a good value. Plenty of space for me and had everything I needed.
Business response:
Dear Jeffrey, thank you for choosing Extended Stay America for your recent stay. We work hard to ensure our guests have a comfortable and memorable stay with us. We are so pleased that we exceeded all of your expectations and that you found us to be of great value. We would be delighted to accommodate you again in the future and hope that you will revisit soon. Sincerely Hotel Management
Short staffed hotel. Felt very bad for the staff who do show up. Rooms weren't ready until 5pm ish but Chelsea the assistant manager did her best.
Business response:
Dear ALEXANDRA, thank you for taking the time to leave your feedback. It is great to recognize our staff's dedicated work, namely Chelsea. We will surely pass your compliments to her. However, we hope you will accept our apologies regarding the room not being ready when you arrived. We are constantly striving to improve our guest experience. We will address this appropriately, and thank you for your patience. We appreciate your business and hope to accommodate you again so we may provide you with a much-improved experience. ... read more
Frequently asked questions about Extended Stay America - Auburn Hills - University Drive
How is Extended Stay America - Auburn Hills - University Drive rated?
Extended Stay America - Auburn Hills - University Drive has a 4.2 star rating with 1,128 reviews.
When is Extended Stay America - Auburn Hills - University Drive open?
Extended Stay America - Auburn Hills - University Drive is open now. It will close tomorrow at 12:00 a.m.