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Extended Stay America - Auburn Hills - University Drive
- Hotels
- Auburn Hills, MI
About this business
Extended Stay America Hotel Auburn Hills - University Drive is located at 3315 University Dr, Auburn Hills, MI. This business specializes in Hotels & Motels.
Location details
3315 University Dr., Auburn Hills, MI, 48326, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nice place for the price.
For an extended stay hotel this place had zero amenities. There was a stove.. with nothing to cook with. There wasn’t even a cup. The only thing provided was a small shampoo bottle, one bar of soap, and one extra roll of toilet paper. I checked in at midnight and the night desk lady wasn’t there, she took forever to show up then was unhelpful. The hotel outside looks nice enough but inside is pretty run down. Every morning when I left the outside door (that’s supposed to be locked for safety) was always propped open slightly... read more
Business response:
Dear Adrienne, thank you for reviewing your stay at our hotel. We never want to disappoint our guests, so we are sorry you were unhappy with your room amenities. Please know we welcome you to reach out to our front desk at any time for items you need to make your stay more comfortable; we are always here to help. We hope this was not inconvenient and that you will stay with us again soon. Sincerely, Hotel Management
This is certainly not a 5 star resort, but for the money, it is a good value. Plenty of space for me and had everything I needed.
Business response:
Dear Jeffrey, thank you for choosing Extended Stay America for your recent stay. We work hard to ensure our guests have a comfortable and memorable stay with us. We are so pleased that we exceeded all of your expectations and that you found us to be of great value. We would be delighted to accommodate you again in the future and hope that you will revisit soon. Sincerely Hotel Management
Short staffed hotel. Felt very bad for the staff who do show up. Rooms weren't ready until 5pm ish but Chelsea the assistant manager did her best.
Business response:
Dear ALEXANDRA, thank you for taking the time to leave your feedback. It is great to recognize our staff's dedicated work, namely Chelsea. We will surely pass your compliments to her. However, we hope you will accept our apologies regarding the room not being ready when you arrived. We are constantly striving to improve our guest experience. We will address this appropriately, and thank you for your patience. We appreciate your business and hope to accommodate you again so we may provide you with a much-improved experience. ... read more
Price was great. Location was convenient.
Business response:
Kevin, thank you for choosing Extended Stay America and for the excellent rating. We are thrilled to know you loved our ideal location and found us to be of great value. We hope to be your hotel of choice if another visit to our area is in your plans. Sincerely, Hotel Management
Yuck Extended stay America boasts a 10 point cleanliness inspection. They missed 1-9, and 10 was questionable. There was months of dust on the fan, drips of food under the sink and in the fridge. There was debris/trash behind the bathroom door and under the kitchen sink which means they never cleaned there. And a ring of something left around where the bathroom garbage can had sat after I moved it. The staff at check in seemed irritated by our presence.
Business response:
Michelle, thank you for sharing feedback about your recent stay. We know that a fresh, clean hotel sets the tone for a wonderful stay, and we regret this was not your experience. Our hotel is committed to ensuring cleanliness for all of our guests, and we are concerned that this did not occur. We hope this isolated incident will not deter you from returning to enjoy a great stay with us next time. Thank you again for your feedback. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Auburn Hills - University Drive
How is Extended Stay America - Auburn Hills - University Drive rated?
Extended Stay America - Auburn Hills - University Drive has a 4.2 star rating with 1,171 reviews.
When is Extended Stay America - Auburn Hills - University Drive open?
Extended Stay America - Auburn Hills - University Drive is open now. It will close tomorrow at 12:00 a.m.