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Extended Stay America - Auburn Hills - University Drive
- Hotels
- Auburn Hills, MI
About this business
Extended Stay America Hotel Auburn Hills - University Drive is located at 3315 University Dr, Auburn Hills, MI. This business specializes in Hotels & Motels.
Location details
3315 University Dr., Auburn Hills, MI, 48326, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Weekend escape bit of a mess The kitchen area was gross, we cleaned the counters refrigerator, and inside cabinets ourselves. The desk had a broken leg that fell every time it was jarred. I just wanted to hang out with my friends and tune out the rest of the world, so we didn't complain to the staff and made do. Check-in and check-out were great, and staff was friendly. Housekeeping and maintenace need to do a better job and communicate if a room needs to be pulled out of service.
Business response:
Elizabeth, thank you for being our guest. We are glad to read you had an overall pleasant visit and liked the service provided by our staff. However, we are sorry for the issue you experienced in your room and regret the inconvenience it caused. We will address this matter with our associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
I would have liked a better room than what I received. I was given a room right by a side entry door in the corner.
Business response:
Paul, thank you for being our guest. We are pleased if you enjoyed your stay overall; however, we do regret if we missed meeting some of your expectations. We apologize if we disappointed you, and we hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Grab-go breakfast was poor with no coffee creamer, cold coffee, very limited choices
Business response:
Janel, thank you for the specific feedback about your stay. We regret any disappointment you had with our breakfast and that it did not meet your expectations. We have shared your feedback with our breakfast staff as we continually strive to improve our guest experience. Thank you for your feedback, and we hope you will stay with us again. We hope to have another opportunity to welcome you back and provide you with a more favorable experience. Thank you again. Sincerely, Hotel Management
The property was overall clean. My room didn't have any face towels, and there was no cream for coffee.
Business response:
Roshanda, thank you for being our guest at Extended Stay America. We are pleased if you enjoyed your stay overall; however, we do regret that we missed meeting some of your expectations. We apologize if we disappointed you, and we hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Extended your stay at extended stay 😌 One of the most affordable and convenient places to stay and also comfortable
Frequently asked questions about Extended Stay America - Auburn Hills - University Drive
How is Extended Stay America - Auburn Hills - University Drive rated?
Extended Stay America - Auburn Hills - University Drive has a 4.2 star rating with 1,128 reviews.
When is Extended Stay America - Auburn Hills - University Drive open?
Extended Stay America - Auburn Hills - University Drive is open now. It will close tomorrow at 12:00 a.m.