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Extended Stay America - Auburn Hills - University Drive
- Hotels
- Auburn Hills, MI
About this business
Extended Stay America Hotel Auburn Hills - University Drive is located at 3315 University Dr, Auburn Hills, MI. This business specializes in Hotels & Motels.
Location details
3315 University Dr., Auburn Hills, MI, 48326, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Price was great. Location was convenient.
Business response:
Kevin, thank you for choosing Extended Stay America and for the excellent rating. We are thrilled to know you loved our ideal location and found us to be of great value. We hope to be your hotel of choice if another visit to our area is in your plans. Sincerely, Hotel Management
Yuck Extended stay America boasts a 10 point cleanliness inspection. They missed 1-9, and 10 was questionable. There was months of dust on the fan, drips of food under the sink and in the fridge. There was debris/trash behind the bathroom door and under the kitchen sink which means they never cleaned there. And a ring of something left around where the bathroom garbage can had sat after I moved it. The staff at check in seemed irritated by our presence.
Business response:
Michelle, thank you for sharing feedback about your recent stay. We know that a fresh, clean hotel sets the tone for a wonderful stay, and we regret this was not your experience. Our hotel is committed to ensuring cleanliness for all of our guests, and we are concerned that this did not occur. We hope this isolated incident will not deter you from returning to enjoy a great stay with us next time. Thank you again for your feedback. Sincerely, Hotel Management
Front Desk was very helpful to direct me to a different Extended Stay after the original booked room through Expedia was not available.
Business response:
Anwer, thank you for sharing your feedback on Extended Stay America. We are happy to know our staff was able to assist you. However, we are sorry we were unable to accommodate you at our property. It was a pleasure serving you, and we hope to have another opportunity to provide you with a stay you deserve. Sincerely, Hotel Management
They didn't have the room that I requested and paid for thru Travelocity. I ended up having to pay the hotel directly to obtain two rooms that met my needs. Luckily the hotel management comp'ed one of the two rooms for me, so I only had to pay for one room upfront. Now I still waiting for a refund from Travelocity on the original reservation that I had made 2 months prior
No fuss and has all the basics... bed was surprisingly comfy. hotwater worked and also had a full size fridge. Obviously outdated and a little dingy but it does the trick. Location is central to Troy and Auburn Hills... right off the freeway. Area is quiet and peaceful but still close to food joints and coffee. Staff was friendly warm and accommodating!
Business response:
Thank you for making Extended Stay America a part of your travel plans. We are thrilled to know our location was perfect for your trip and that you were impressed with the top-notch service provided by our staff. We appreciate your observation in regards to the hotel and its condition. We hope you will choose us again the next time you visit this area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Auburn Hills - University Drive
How is Extended Stay America - Auburn Hills - University Drive rated?
Extended Stay America - Auburn Hills - University Drive has a 4.2 star rating with 1,128 reviews.
When is Extended Stay America - Auburn Hills - University Drive open?
Extended Stay America - Auburn Hills - University Drive is open now. It will close tomorrow at 12:00 a.m.