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Extended Stay America - Auburn Hills - University Drive
- Hotels
- Auburn Hills, MI
About this business
Extended Stay America Hotel Auburn Hills - University Drive is located at 3315 University Dr, Auburn Hills, MI. This business specializes in Hotels & Motels.
Location details
3315 University Dr., Auburn Hills, MI, 48326, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
holes in the sheets, front desk barely makes eye contact
Business response:
Thank you for being our guest. We apologize for the inconvenience you experienced as we take pride in delivering impeccable service. Your comments have been shared with the front desk team to ensure a better outcome going forward. We would appreciate you giving us another opportunity to show you the hospitality you should have received on this occasion. Sincerely, Hotel Management
In general, this Extended Stay was as expected, which is to say, a decent hotel. But two things: 1) The lesser thing - there were no dishes, plates, dish soap, cups, NOTHING in the room to fulfill the "extended" part of their name. Customers had to ask at the front desk for every item individually. This is time consuming for both the guest AND the front desk help. (The silverware, for example, was on another floor.) After several trips to the front desk, I finally obtained enough utensils to make coffee and fork up a salad. ... read more
Business response:
Thank you for choosing us and for reviewing your stay. We regret your disappointment with our dishware policy and apologize for the difficulty you had with the internet. We will share your comments with our internet service provider and make sure the issue is resolved. We hope you will consider giving us a second chance and allow us the opportunity to serve you the next time you are in our area. Sincerely, Hotel Management
With my job, I spend 25 days per month on the road in hotels. Due to the length of time, I am always booking in affordable hotels. I do prefer a coffee pot and housekeeping at least every few days, but I am a clean person, and can live without them. Some things that make this hotel stand out from all the others is that the staff is so friendly, helpful, and always available. The rooms are the cleanest I have experienced lately out of the 5 states I travel to. NO ONE questions you when you ask for clean towels. It is pleasant... read more
Business response:
Monica, we are happy you enjoyed your stay at Extended Stay America. It is nice to know we exceeded your expectations, and you were thoroughly pleased with our excellent service, well-appointed accommodations, and our full-size kitchen. We will share your compliments with our team as it will surely bring a smile to their faces. Thank you for allowing us to be of service, and we look forward to your next visit. Sincerely, Hotel Management
Business response:
Ayesha, thank you for your nice rating and letting us know that your stay at Extended Stay America was a great one. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, Hotel Management
Property wasn’t cleaned my room had trash etc behind the dresser and night stand in the corners was dirt I also had a few spider bites while I was at the hotel. I’ve stayed a number of times and they don’t offer a discount or anything if trying to book again no breakfast due to covid should give guest a instant discount
Business response:
Thank you for your review. We are sorry for the difficulties you encountered and for the cleanliness issues you had in your suite. Your feedback has been discussed with our housekeeping team to make sure we are consistent with our service delivery. We also regret your disappointment with our grab-and-go breakfast not being available due to the current circumstances. We hope you will return so we can make it up to you. Sincerely, Hotel Management
I enjoyed my stay, the room was right off the elevator and it was so convenient. I travel for work so I will book with them again I wish it was a better weakly rate I would definitely stay a month the cons is no breakfast which is included in you hotel fee some fees should be waved
Business response:
Thank you for choosing Extended Stay America while here for work. We are glad to know you had a pleasant stay with us and liked the location of your room. However, we regret your disappointment with our grab-and-go breakfast not being available during your visit due to the current circumstances. We value your feedback and look forward to welcoming you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Auburn Hills - University Drive
How is Extended Stay America - Auburn Hills - University Drive rated?
Extended Stay America - Auburn Hills - University Drive has a 4.2 star rating with 1,128 reviews.
When is Extended Stay America - Auburn Hills - University Drive open?
Extended Stay America - Auburn Hills - University Drive is open now. It will close tomorrow at 12:00 a.m.